1xBet Casino - opšta diskusija (strana 10)

I've been writing to them since day one. The first response I received was that these issues could take 15 days to resolve, but that the casino had never actually taken that long and that they would surely resolve it sooner. Obviously, that didn't happen, so after 16 days, their next response was that they needed 38 days because their specialists were very busy with their requests. But again, the same arrogant line about resolving it sooner, and I'm still a victim of this scam and theft. Has this happened to anyone else?

Desde el día uno les escribo, la primer respuesta que recibí fue que esos inconvenientes pueden tardar 15 dias en resolverse pero que el casino jamas a llegado a ese tiempo y que seguramente lo resolverían antes. Obviamente eso no pasó asi qeu al cabo de los 16 días su siguiente respuesta fue que necesitaban 38 días ya que sus especialistas estan muy ocupados con sus solicitudes pero otra vez el sobervio verso de que lo resolverían antes y aun sigo siendo victima de esa estafa y robo. A alguien mas le ha pasado?

We would have to look into the complaint, but sometimes lost deposits are a problem for other players as well. 

According to what you described, you deposited via bank transfer and said that the bank confirmed that the deposit went through normally, right? I don't know what they can investigate for so long, but you'll probably have to wait a little longer. 

Did they say anything specific about why this happened? Did you also tell them that the bank said everything was fine on their end?

They never give an answer, they just say "the specialists are working on it." Then I tell them that's not an answer for a robbery/scam of this magnitude; it's obvious they're working on it. So I insist that I need an answer, and they tell me that's the answer: "the specialists are working on it." Jaro, whatever you think you can ask or say, or insist on, I've already done it, and they don't give me an answer.

Nunca dan una respuesta, solo dicen "los especialistas estan trabajando en el tema" entonces les digo que eso no es una respuesta ante un robo-estafa de este tiepo es obvio que esten trabajando en el tema, entonces insisto que necesito una respuesta y me contastean que esa es la respuesta:"los especialistas estan trabajando en el tema". Jaro lo que creas o pienses que se pueda preguntar decir o insistir ya lo hice, no me dan respuesta.

I know for sure that this is not a pleasant situation for you. In any case, lost deposits are not the easiest thing to resolve. However, if you sent them confirmation from the bank that your deposit arrived normally, then they have to resolve it at the casino.

But you will probably have to wait for that, although I can't tell you how long.😕

That’s very helpful and great insight to the situation. Stay hot! You should charge people for your non-advisory role on here.

I am writing this to warn other players about a serious unresolved issue with 1xBet.

On several occasions in August, 1xBet confirmed in writing that CAD $74,666 in deposits, which were accepted after I had already requested that my account be closed for wellbeing reasons, would be returned. Multiple agents acknowledged the error, apologized, and stated that the funds would be repaid. These confirmations are documented and not in dispute.

Despite these repeated repayment assurances, months have passed with no repayment and almost no meaningful communication. The repayment team stopped responding entirely, and frontline support now sends generic messages that do not address the repayment commitments or the responsible gambling breach that led to this situation in the first place.

I have followed every step requested of me, including contacting the repayment address they provided immediately, yet nothing has progressed.

Players should be aware that even when 1xBet repeatedly admits fault and confirms repayment in writing, they may still go silent and leave you in limbo for an extended period of time. I hope this is eventually resolved, but at this stage it is important for others to understand the risk.

Hello again, would you update us when something new occurs?

I believe we went through the risks thoroughly; thus, I am sorry to see that nothing new has emerged.

Thank you in advance, of course.

Thank you for checking in. I will update the thread if anything develops.

If I’m being honest, it’s disappointing that Casino.Guru wasn’t able to take a stronger position on my case earlier, especially given that I had a written repayment promise from 1xBet. That documentation should have carried significant weight, but instead the case stalled and the operator was effectively able to delay for months. It has been a very discouraging and difficult experience on my side.

I do appreciate your support here in the forum, and I’ll continue to share any updates as they come.

Thanks again, I mean it.

Of course, come back anytime; the forum is always here. I don't think it's necessary to restart this whole thing; I hope that's okay.

I believe that a proper follow-up should include the complaint as well. It is right here.

I wish you the best of luck. I will be available if Curaçao responds to your case. As I've previously stated, I wish there was more to achieve.

You again? Didn't you say you had nothing to say? 

Feel free to go to the casino and resolve the situation. I look forward to hearing your solution. 

I'll say this once, and hopefully for the last time: if you intend to make similar nonsensical comments that solve nothing and are unnecessarily provocative, your forum privileges will be revoked. If you want to get involved and help someone, feel free to do so, but I don't need to correspond and argue with you. 

If you don't understand what I wrote, read it until you do.

I wanted to provide an update regarding my case with 1xBet because something very concerning has now happened publicly.

Earlier this year, I received multiple written confirmations from 1xBet’s BLOCK team stating that the deposits accepted after my responsible-gambling closure request would be returned. That repayment approval was issued after their internal review, and it has been the basis of all my attempts to resolve this matter properly.

However, 1xBet has now posted a public response on TrustPilot that completely contradicts the repayment confirmation. Instead of acknowledging the responsible-gambling breach or the earlier approval, they stated that there is "no basis for refund" and referenced my lifetime winnings, which has nothing to do with responsible-gambling obligations or with deposits accepted after I withdrew consent to gamble.

The contradiction is very clear. Internally, I was told the funds would be returned following the BLOCK review. Publicly, they are now claiming the opposite and treating the matter as closed. Their public statement also referred to the company’s ability to make "balance adjustments," which is interesting because this is the same mechanism typically used for repayments. Yet they refuse to apply it here despite previously approving it.

For transparency, I have forwarded their TrustPilot response to both my lawyer and the payment processor handling the deposits because this situation now involves conflicting statements from 1xBet depending on the audience.

I am still trying to resolve this properly, but I felt it was important to highlight this inconsistency. It shows why players struggle to resolve responsible-gambling disputes directly with the operator.

If anything changes, I will provide another update.

If that’s your logic, wouldn’t you have to banned yourself?

I’m posting this to document an unresolved responsible-gambling dispute with 1xBet that remains unresolved despite written acknowledgements and an explicit repayment promise. What concerns me most is that this does not appear to be an isolated case, but rather aligns with broader patterns reflected in other player reports.

Trustpilot’s own review summary notes recurring issues with refunds not being returned, prolonged delays, contradictory communication, and unresolved cases. My experience closely mirrors those concerns.

In August 2025, multiple 1xBet representatives confirmed in writing that deposits accepted after my responsible-gambling exclusion request were improper and that repayment would be returned.

Repayment was explicitly promised on August 29, 2025. As of December 15, 2025, 108 days have passed with no repayment of approximately CAD 74,666.

After acknowledging the responsible-gambling issue and closing the account, the company later relied on general "company rules" to deny repayment, without addressing the consequences of accepting deposits after an exclusion request.

What remains unclear is how acknowledging a responsible-gambling failure and promising repayment can later be treated as final and closed without any repayment, explanation, or independent review.

Since that promise, 1xBet has publicly stated that the case is closed, while privately providing no resolution, no timeline, and no access to an independent dispute-resolution process.

Based on both my experience and the broader pattern reflected in other reviews, this appears to be a systemic issue in how disputes and repayments are handled, rather than a one-off misunderstanding.

I’m posting this to document an unresolved repayment following a responsible-gambling breach and the absence of any meaningful escalation path or legitimate resolution.

Hello, is there something new, please? It seems to me that this post is almost identical to what you have been sharing in this thread for quite some time.

Frankly, nothing has changed from the perspective of the license complaint or ADR services; hence, the last point is still the same.

Just saying.

Radka,

I understand that nothing has changed procedurally in terms of ADR or licensing, and I’m not posting this as a new escalation request.

My intention here is to highlight that this does not appear to be an isolated dispute. Trustpilot’s own summary of user feedback notes recurring issues with refunds not being returned, prolonged delays, contradictory communication, and unresolved cases. My experience aligns closely with those patterns.

I’m trying to understand why these recurring concerns, particularly around repayments and dispute handling, do not appear to be reflected in 1xBet’s credibility rating on Casino.Guru. This post is meant to raise awareness of that discrepancy rather than to restate the same complaint or request further action from Casino.Guru at this stage.

Thanks for clarifying your position.

Well, you keep highlighting all the same all along for more than a month. With all honesty, the present is not a highlight; this is not even a follow-up.

All has been said and explained, and yet you keep coming, asking the same question about why none of this affects the safety index.

Unless you are willing to accept the provided answers, we will both remain trapped in this vicious circle. I hope you will consider stopping playing in casinos, because that would spare you another complaint about responsible gambling.

Radka,

I want to clarify something clearly, because your response mischaracterizes both my intent and the substance of this case.

This is not about continuing to gamble, nor is it about refusing to accept answers for the sake of argument. I have acknowledged my gambling addiction repeatedly, I have taken concrete steps to block myself permanently, and I have no intention of returning to gambling in any form. That part of this situation is resolved.

What remains unresolved is a repayment that was explicitly acknowledged and promised in writing by 1xBet after a responsible gambling exclusion failure. That is the sole reason I am still engaging here.

This is not a theoretical discussion about safety indexes or abstract policy. It is about a specific operator that accepted deposits after a responsible gambling trigger, acknowledged that failure, and then promised repayment which has not been fulfilled. Raising awareness of that fact, especially when similar patterns appear in other player reports, is not repetitive for its own sake. It is documentation of an unresolved obligation.

Suggesting that I should simply stop raising the issue or stop engaging with casinos entirely sidesteps the core point. I have already stopped. What I am asking for is accountability for what occurred before that, and for a commitment that the operator itself made.

I am not asking Casino Guru to change a rating arbitrarily. I am asking why repeated acknowledgements of responsible gambling failures and unfulfilled repayment commitments appear to have no bearing on credibility assessments, while players are told that nothing further can be done.

That is not a vicious circle of my making. It is the result of an issue that remains unresolved.

If there is genuinely nothing further that Casino Guru can do in this case, I understand that. But framing continued documentation of an unresolved repayment as pointless or implying that I am ignoring answers is not accurate.

I am simply asking for the return of deposits that the operator itself acknowledged should not have been accepted.

That is all.

I know what you ask, and I told you not to expect the casino to address the issue here.

"I am simply asking for the return of deposits that the operator itself acknowledged should not have been accepted."

https://casino.guru/complaints/1xbet-casino-player-s-requests-for-self-exclusion

A brief sum-up: if they wanted to return the money, they would do so. As I suggested to you, the outcome of your complaint made them feel they did not have to; hence, they very likely changed their position. Based on your persistency, it makes sense they also decided not to respond to you anymore.

It's common when one side thinks the situation is closed and the other doesn't.

Tell me honestly, do you believe those posts help anything? I have been the only one responding to you.

Take good care; I'll be back on Monday.

I’m going to be very clear here.

This is not about persistence, feelings, or whether the operator decided the situation was "closed." This concerns a documented responsible gambling breach that the operator itself acknowledged in writing, followed by an explicit repayment promise that has not been honoured.

I am not asking for anything new. I am asking for the return of deposits that 1xBet confirmed should not have been accepted. That responsibility does not disappear because the operator later chooses not to engage.

Saying that they "very likely changed their position" is not an explanation. It is an admission that an operator can acknowledge wrongdoing, promise repayment, and then simply walk away without consequence. That is the issue.

Public documentation is currently the only thing preventing this matter from quietly disappearing. Silence from the operator is not resolution. It is avoidance.

I am not confused about the situation being "closed." I am stating, correctly, that it remains unresolved. The fact that you have been the only one responding reinforces that point rather than weakening it.

If this were resolved, the funds would already have been returned. They have not been.

I will continue to document this until the matter is properly resolved.

I have sent many emails to security support and they are not responding to my emails and they are not giving me any solution to withdraw my money.