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Wish you the best of luck!🤞
Betmaster Casino - opšta diskusija (strana 4)
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Awesome! 🙂
Do you think you can explain the solution, please?
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It may need to deposit only by Mastercard not visa cards.
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Aah, so this is it 🙂. Thank you very much for letting us know, maybe it will help other players from Greece in the future.
Do you still play there, I wonder?
1
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Dobro veče, imam nalog kod betmastera, nakon što sam pratio korake potrebne za povlačenje sredstava, izvršio sam povlačenje i koje nije uspelo, tražio sam tehničku podršku ali nisam dobio odgovor, možete li mi pomoći
Automatski prevedeno:
pre 1 godinu
Hello,
it's quite hard to even guess what is causing the problem. Has your account been fully verified, please?
Did you try the live chat? If so, feel free to share any updates, so we have a better idea of what the best approach would be.
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Kazino traži da se verifikuje račun izvodom iz banke, ali izvod iz banke pravi banka 30 dana i kažu mi da moram da sačekam preostalih 15 dana da pošaljem izvod iz banke i počnem verifikaciju, mislim da nezakonito je tražiti nešto nemoguće
Automatski prevedeno:
pre 1 godinu
Did you try to ask your bank to create an extra statement/confirmation? I'd call your bank if I were you.
Let me know if it helps, please.
Kindly note that such confirmation is an important document when it comes to the account and payment verification.
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Zvao sam banku i nisam mogao da napravim izvod iz banke, morao sam da čekam do danas i poslao sam sva dokumenta i oni me teraju da čekam dugo. Idem 1 mesec i ne mogu da podignem svoj novac, mnogo vam hvala
Automatski prevedeno:
pre 1 godinu
Well, in the meantime your complaint was closed, due to your inactivity. So if you still can't withdraw, please respond to the complaint, or use the given email and ask for the complaint to be reopened. Then check on it regularly, please.
However, if you sent all documents just recently, you should wait a few days for the evaluation. 🤔
pre 1 godinu
Već sam čekao nekoliko dana i uvek mi traže još dokumenata
Automatski prevedeno:
pre 1 godinu
Well, maybe the best way is to cooperate.
Have you found any documents hard to provide?
pre 1 godinu
Ova praksa je očigledno veoma česta kod ovog kazina ili kladioničara. Grozno bi trebalo da preispita rejting koji trenutno ima
Automatski prevedeno:
pre 1 godinu
Hello,
in case the complaint team finds out that the casino has acted unfairly, we will consider it for sure. If you are interested to learn more about the consequences, read more here.
I read your complaint briefly and I must say that to me it seems that this is another casino that faces troubles with payment provider/s, and would not be the first. Allow me to mention that in order to verify and register a new payment option, it's normal that one must use it for a minimal deposit first, so it's validated in the casino's system. It may sound quite inappropriate in your situation but is truly a standard procedure.
Nevertheless, I wish you a quick solution 🤞
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Poslao sam sve potrebne dokumente i onda mi pošalju poruku gde navodno nedostaju depoziti u kazinu i posle 5 dana moram da im pošaljem isti dokument ali podvučem depozite da bi njihov tim za obezbeđenje mogao da ih pronađe, oni takođe zatražite nepotrebna dokumenta kao što je sertifikat kompanije u koju su sredstva otišla betmasteru!
Automatski prevedeno:
pre 1 godinu
Well, based on my previous experiences on the forum, I do not dare to speculate about what is necessary and what is not. But I think that proof of deposit should show the deposit transaction to be accepted.
"the certificate from the company where the funds went to betmaster" any chance that it should serve as proof of income? Well, quite useful for additional checks, though the casino should have a reason to demand this, basically they will not explain its purpose because it is a security matter, I think.🤔
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Čekam skoro 40 dana da verifikujem nalog i ne odgovaraju jedinom usuđuju da traže čak i poverljive dokumente!
Čini se da ovaj novac koriste za svoj kazino nekoliko dana dok verifikuje račun.
Automatski prevedeno:
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Danas se veb stranica ne otvara, a ne otvara se ni mobilna aplikacija stranice i ja idem morali su da mi daju odgovor sa mog naloga sa stanjem
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