pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Boomerang-Bet.io Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Boomerang-Bet.io Casino - opšta diskusija
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pre 1 meseca
Zdravo, uslovi i odredbe bonusa navode da je to bonus koji se ne lepi i da se prvi koristi pravi novac. Deponovao sam €100 + bonus. Posle nekoliko okretaja imao sam preko 1000 €. Pošto bonus nije lepljiv u skladu sa uslovima, otkazao sam ga. Nakon toga mi je ostalo samo 100€ (depozit). Tvrdite da sam ja prvo igrao sa bonus novcem i tako je novac nestao. Ne mogu to da uradim. Ako u vašim uslovima piše da prvo igram sa pravim novcem, to se dešava automatski. To uopšte nije tačno.
Automatski prevedeno:
pre 1 meseca
Hello, I'm sorry to hear that you've come across this problem. Have you read the Terms and Conditions properly regarding bonuses and what you can and cannot do? Could you post a screenshot of the bonus you played with?
pre 1 meseca
Već sam podneo zvaničnu žalbu. Pročitao sam uslove i odredbe. Nudi se nelepljivi bonus, ali se ponašaju kao lepljivi bonus. To nije tačno.
Automatski prevedeno:
pre 1 meseca
Hello,
There is actually one thing that concerns me a bit. Based on what rule did the casino considered your bonus a sticky - as you suggested, please? Expecialy the quotaing you posted in the complaint is interesting:
"All bonuses are non-sticky. This means that you cannot request your withdrawal until the wagering requirements are fully met. Also, you start playing for real money first, then bonus money, and once the bonus money is lost, the bonus is lost too"
I would like to look at it more closely later.
We will, in any case, try to stick with your complaint process. You may rest assured it will be handled properly.
pre 1 meseca
Sve je to potpuno kontradiktorno. Sačuvao sam sve mejlove. Prvo kažu da sam prvo igrao sa bonus novcem, iako uslovi govore obrnuto. Prvo igranje sa bonus novcem nije moguće ni u jednom kazinu za koji znam. Kasnije su priznali da je prvo bio pravi novac. Ali kakva je poenta ako ga ionako tretiraju kao „lepljivog", iako odredbe i uslovi kažu „nelepljivo"
Automatski prevedeno:
pre 1 meseca
Postaje zaista zanimljivo samo kada kazino zaista komentariše ovo. Reklamiraju nelepljivo i onda se prevarite.
Automatski prevedeno:
pre 1 meseca
When the complaint moves forward and nothing is resolved, we will definitely contact the casino and see what they say and what we find out.
Hopefully everything will be cleared up.
pre 1 meseca
Sve je to potpuno kontradiktorno. Sačuvao sam sve mejlove. Prvo kažu da sam prvo igrao sa bonus novcem, iako uslovi govore obrnuto. Prvo igranje sa bonus novcem nije moguće ni u jednom kazinu za koji znam. Kasnije su priznali da je prvo bio pravi novac. Ali kakva je poenta ako ga ionako tretiraju kao „lepljivog", iako odredbe i uslovi kažu „nelepljivo"
Automatski prevedeno:
pre 1 meseca
I have to admit I'm also more familiar with the variant through which the real money is usually used for bets first.
In any case, I was meant to ask you this part you mentioned in the complaint:
"All bonuses are non-sticky. This means that you cannot request your withdrawal until the wagering requirements are fully met. Also, you start playing for real money first, then bonus money, and once the bonus money is lost, the bonus is lost too" comes from the casino's terms or from the streamer, please?
I still find it quite curious that such a casino would oppose own terms so openly. I expect complaint to explain the whole context, of course.
pre 1 meseca
Ovo je iz uslova i odredbi bonusa kazina!
Automatski prevedeno:
pre 1 meseca
Thank you for that. We will keep an eye on this case now.
pre 3 nedelja
Prošla je nedelja, a ništa se nije dogodilo. Šta se sada dešava?
Automatski prevedeno:
pre 3 nedelja
I can see that our team is working on your complaint, and I will talk to Dominika today to find out if she learned anything more.😉
Hopefully she will be able to update you as soon as possible, even though our team has to deal with hundreds of complaints every day.
Please be patient and wait for her reply.🙏
