Bruce Bet Casino - opšta diskusija (strana 8)

I requested the withdrawal in 2610 and exactly the next day 27/10 I sent the documents....after 2 days they answered me by email to resend them....so I went in yesterday to resend them and only the first document was uploaded the rest not because they closed this field....I complained to their customer service to no avail I also emailed them and to this day I have no response....However today I entered the platform and went to the payment history and saw that while it was pending my withdrawal today shows failure.....i talk about it with service and they told me yes it's a technical issue and to request a withdrawal again. I immediately went to request a withdrawal again and it won't allow me....they blocked my money....can you tell me what to do?

Την ανάληψη τη ζήτησα 2610 και ακριβώς την επόμενη ημέρα 27/10 έστειλα τα έγγραφα....μου απαντάνε μετά από 2 ημέρες μέσω email να τα ξαναστειλω....μπήκα λοιπόν εχθές να τα ξαναστειλω και ανέβηκε μόνο το πρώτο έγγραφο τα υπόλοιπα όχι διότι έκλεισαν το πεδίο αυτό....τους έκανα παράπονα στην εξυπηρέτηση πελατών χωρίς αποτέλεσμα τους τα έστειλα και μέσω email και μέχρι σήμερα δεν έχω καμία απάντηση....Ωστόσο σήμερα μπήκα στη πλατφόρμα και πήγα στο ιστορικό πληρωμών και είδα ότι ενώ ήταν εκκρεμης η ανάληψη μου σήμερα δείχνει αποτυχία.....μιλάω για αυτό με την εξυπηρέτηση και μου είπαν ότι είναι ναι τεχνικό το θέμα και να ξαναζητησω ανάληψη. Αμέσως πήγα να ξαναζητησω ανάληψη και δεν μου το επιτρέπει....μου μπλοκαραν τα χρήματα....μπορείτε να μου πείτε τι να κάνω?

The worst bruce bet casino....long delay in identifying records so it won't let you withdraw.

I left closed my account and I advise anyone who comes in to play to be very careful.

With an excellent 10 I rate -10 in everything

Το χειρότερο καζίνο bruce bet....μεγάλη καθυστέρηση στην ταυτοποίηση εγγραφων με αποτέλεσμα να μην σε αφήνει να κάνεις ανάληψη.

Αποχώρησα έκλεισα τον λογαριασμό μου και συμβουλεύω όποιος μπει να παίξει να προσέχει πάρα πολύ.

Με άριστα το 10 βαθμολογώ -10 σε ολα

Pa, nisam siguran šta ste očekivali od podnošenja zahteva za povlačenje ako vas je kazino izričito savetovao da to ne činite zbog tekućih tehničkih poteškoća.

U svakom slučaju, pojavljuju se problemi, posebno tehnički. Umesto da donosite brze presude, pokušajte da se opustite i dajte kazinu malo vremena da reši problem. Pratite situaciju i delite napredak. Možeš li to da uradiš?

Never ever play on Bruce bet, I've been sending documents to withdraw a winnings for 10 days and they ask you for the impossible, rightly so, identity card and photo of the bank card, then they start with: certificate of residence, last paid electricity or gas bill, tax return.... but where have you ever seen something like this.... I don't recommend it to anyone, it's a scam

Non giocate mai e poi mai su Bruce bet, è da 10 giorni che mando i documenti per ritirare una vincita e ti chiedono l'impossibile,giustamente carta identità e foto della carta bancaria,poi iniziano con: certificato di residenza,ultima bolletta luce o gas pagata, dichiarazione dei redditi....ma dove mai si è vista una cosa così....non lo consiglio a nessuno è una fregatura

Hej, koliko vidim, prolaziš kroz verifikaciju. Ali šta izgleda da je problem, ne možete da proverite i nemate nešto što kazino dozvoljava? Neki od dokumenata nisu uobičajeni, ali ne vidim prvi put da kazino traži tako nešto. Da li postoji određeni dokument koji uzrokuje problem?

Molim te javi mi.

I agree with matteoonali74. They did the same to me....it's a scam....they didn't approve anything correct from the documents....that's why I closed my account too

Συμφωνώ με τον matteoonali74. Τα ίδια έκαναν και σε μένα....είναι απάτη....τίποτα δεν εγκριναν σωστό από τα έγγραφα....για αυτό το λόγο έκλεισα και το λογαριασμό μου

Znam da je ovo prilično neprijatna situacija ako verifikacija traje duže, ali kazina se staraju da ništa važno ne propuste. Takođe je očigledno da nećete moći da se povučete dok to ne završite uspešno, tako da bih lično nastavio da radim sa kazinom. Pošto ste otvorili žalbu, naš tim će pokušati da vam pomogne ako dođe do daljih problema i ne znate šta dalje.

Vidim da ste zatvorili svoj račun, da li vam je ostalo? Ne bih samo držao novac na računu, želeo bih da ga podignem. Takođe, da li vam je kazino rekao zašto nisu prihvatili nijedan vaš dokument?

They didn't tell me anything about the documents no matter how many times I talked to customer service...no update....they canceled my withdrawal and that's why I closed my account...I played all the money I had and that's it.. ..i want no contact with bruce bet .....it is a scam

Δεν μου ανέφεραν τίποτα για τα έγγραφα όσες φορές και αν μίλησα με την εξυπηρέτηση πελατών...καμία ενημέρωση....μου ακύρωσαν την απόσυρση και για αυτό το λόγο έκλεισα το λογαριασμό μου...όσα χρήματα είχα τα έπαιξα και τέλος....δεν θέλω καμία επαφή με το bruce bet .....είναι μια απατη

Šteta, otkazali su vam povlačenje jer još niste verifikovani. Da vam nisu rekli ništa o dokumentima, mogli ste da sačekate i mi bismo pokušali da vam pomognemo i posle nekog vremena kontaktirali kazino da vam objasnimo. Ali ako još nemate novac na računu, nemamo šta da vam pomognemo, pošto ste zatvorili svoj račun.

Veoma mi je žao i nadam se da se ništa slično neće ponoviti.

Međutim, imam još jednu molbu, da li biste mogli da napišete Kristini u svojoj žalbi da ste izgubili novac? Samo kliknite ovde i pišite joj jer ona čeka vaš odgovor.

Hvala vam puno.

They've been bouncing me for a withdrawal for ten days, they always give a different reason

Sono dieci giorni che mi rimbalzano per un prelievo,danno sempre una motivazione diversa

I've been waiting for the outcome of a 150 euro withdrawal since December 22nd...they always give me a different answer but the problem isn't solved

È dal 22 dicembre che attendo l.esito di un prelievo di 150 euro......mi danno sempre una risposta diversa ma il problema non si risolve

Zdravo, a šta vam konkretno kazino predstavlja kao problem, zašto ne možete da podignete novac? Da li ste prošli kroz neku verifikaciju? Da li ste igrali sa bonusom ili ne?

Molim vas, javite mi malo više.

They just sent me an email confirming the documents....and they told me that they accepted the documents and withdrawal request...now I have to wait for the institution responsible for the payment

Mi hanno appena inviato una mail confermando i documenti....e mi hanno detto che hanno accettato documenti e richiesta prelievo...ora devo attendere l ente predisposto al pagamento

I have verified my documents...I have not played with the bonus

Ho eseguito la verifica dei documenti...non ho giocato con il bonus

Pa, onda je dobra vest da su svi dokumenti bili uredni. Normalno je da igrač neće moći da se povuče dok ne prođe verifikaciju.

Kada kažete da je i povlačenje prihvaćeno, da li vidite negde na svom profilu ili u povlačenjima da je to tako? Ako je tako, onda bi moglo biti samo pitanje vremena kada će novac stići do vas. Koji način plaćanja ste koristili?

The withdrawal is still being processed.....bank transfer

Il prelievo è ancora in fase di elaborazione.....bonifico bancario

Naravno, onda još uvek može potrajati. Pretpostavljam da kada ponovo bude vikend, kazino verovatno neće raditi na povlačenju, pa ćemo videti da li ga ne dobijete danas, pa će mi biti drago ako me obavestite sledeće nedelje.

Nadam se da nećete dugo čekati.🙂

You should avoid this casino. Winnings are not paid out and verification takes weeks.

All this without success.

The casino is not serious

Man sollte dieses Casino vermeiden. Gewinne werden nicht ausgezahlt und die Verifizierung zieht sich über Wochen lang.

Das alles ohne Erfolg.

Das Casino ist nicht seriös

Withdrawal received

Prelievo ricevuto

Zdravo, većinu vremena povlačenje je vezano za verifikaciju, tako da ako igrač prolazi kroz nju ili još nije prošao i kazino traži dokumente, moraće da bude uspešan. Tek nakon ovog procesa mogu povući novac.

Ipak, kako vam je bilo? Koliko je trajalo KIC i zašto se niste mogli povući? Možete li mi dati ideju?