pre 6 meseci
Negde mora biti jasno u kom trenutku sam igrao sa kojim bonusom, koliko sam kladio, od kog iznosa su ispunjeni uslovi za bonus, koliko je bio visok saldo stvarnog novca itd.
Automatski prevedeno:
Bruce Bet Casino - opšta diskusija (strana 7)
pre 6 meseci
Thus here comes the series of questions for the casino representative.
"Additionally, once the player fulfilled the wagering requirements for the free spin bonus and the winnings were added to their real balance, how was the player supposed to know that the maximum bonus winning limit was still in effect for further play? Your clarification on this matter would be appreciated."
With luck the casino will explain.
pre 2 meseci
Brus se kladio posle osvajanja 1000 evra traže od mene hiljadu dokumenata koji nikad nisu dobri ... vi ste samo lopovi
Automatski prevedeno:
pre 2 meseci
Hi there.
Do you too think this statement should use a more deeper explanation?
How about you start with the list of documents provided and the casino's objections? I think that would truly be at least something to begin with and also, worth further discussion.
Don't hesitate to describe all you have been through so far.
pre 2 meseci
Još jedno odbijanje verifikacije mog profila. Čudno moram da unovčim. Dokumenta poslata na bilo koji način aplikacija veb pošta PEC nema veze. Dokumenti su u redu, ne znam više šta da radim
Automatski prevedeno:
pre 2 meseci
Hello,
May I know for how long have you been trying to verify the account? What was the last response you received from the casino? I'm trying to find out if something has indicated an issue. That would certainly help to avoid the same issue. Kindly provide more details; perhaps there is a way out.
pre 2 meseci
Zdravo 2 pune nedelje 8 podnošenja dokumenata. Stigli smo tražeći selfije sa tovarnom karticom i bankovnim iban dokumentima. Poslato preko veb aplikacije, ali kažu da ne stižu. Imam ekrane na kojima piše da je dokument poslat.
Automatski prevedeno:
pre 2 meseci
Oh, that's actually a long time!
Have you also tried to send it all through standard email?
Well, we believe such situations require closer look. We aim to support players who has been struggling for so long.
Feel free to read about the procedures in this guide. 👈 You don't need to worry much though, the most essential part is cooperation.
If you are interested in trying the complaint out, use this green link 👈
Ask us anything you would like to know, we'll get back to you tomorrow. Is that ok?
Ažurirano od strane autora pre 2 meseci
pre 3 nedelja
Odlaganje preuzimanja teme i identifikacija
Automatski prevedeno:
pre 3 nedelja
Igram u bruce bet kazinu
Zatražio sam povlačenje, dostavio sam potrebne dokumente za identifikaciju.....prošlo je pet dana, a novac još nisam dobio
Automatski prevedeno:
pre 3 nedelja
Hi, so when you submitted your documents for verification, were they already approved and have you been successfully verified or not yet and are you waiting for the casino to check them? It is important that you go through this process first and then you should be able to withdraw money.
So let me know how it is and we'll see what happens next.
pre 3 nedelja
Zdravo! Tražili su od mene identifikaciona dokumenta. Uploadovao sam prvi dokument....druga dva koja su potrebna nisam mogao da ih postavim jer su zatvorili ovo polje čim sam uploadovao samo prvi dokument....ali sam sve dokumente poslao mejlom
Automatski prevedeno:
pre 3 nedelja
That probably wouldn't comfort me too much, because I would have the feeling that they always have to approve one first so I can send another one. You did the right thing to email them, but let's see if they take that into consideration. How long are you waiting for them to verify your first document? We give casinos 14 days to do this and if they don't we will try to help if you lodge a complaint.
But we can wait and see what happens and how it develops.
pre 3 nedelja
Treba im oko 72 sata da odgovore....ali pošto traže tri dokumenta zašto su zatvorili polje čim sam postavio samo prvi? Ovo se ne dešava u drugim kockarnicama.
Još nemam odgovor na mejl ako ih na ovaj način prihvate
Možete li učiniti nešto povodom toga?
Automatski prevedeno:
pre 3 nedelja
Such information would certainly be useful for Kristina to write in the complaint you have filed. She is handling your case and if you want us to try to help you, you will need to describe the situation to her more so she can better understand and investigate.
I don't know why the casino does it this way and closes the other fields in the verification process, all I can think of is what I wrote, which is that if they look at the first one and it's OK, you can upload the next one. But this is for me an unnecessary prolongation of the process.
Too bad they haven't replied yet, but when you have an answer, be sure to let me know.
pre 3 nedelja
Obavezno ću vas obavestiti.
Ovo je dugotrajan proces i nije nimalo prijatan. Ako budem imao nešto novo javiću vam.... Ali obavestiću i gospođu Kristinu
Automatski prevedeno:
pre 3 nedelja
Yes I believe so, but we'll see what the casino comes up with, maybe you'll be able to upload more documents at the same time. But it also seems to me to be unnecessarily long. I'm glad you updated Kristina and I'll wait for news.
pre 3 nedelja
Nažalost, povlačenje se ne obrađuje.....Poslao sam im e-poštu sa dokumentima bez odgovora od njih.....treba im predugo da provere dokumente
Automatski prevedeno:
pre 3 nedelja
Takođe da vas obavestim da sam danas razgovarao sa službom za korisnike Bruce Bet-a pošto su otkazali moje povlačenje dok je izgledalo da je na čekanju, a takođe nema napretka u vezi sa identifikacionim dokumentima.....Nisam dobio odgovor na to pitanje.
Automatski prevedeno:
pre 3 nedelja
Oh. Please make sure to keep your complaint up to date. Just in case - take particular note of the following inquiries in the complaint:
When did you request the payment and when did you provide documents to verify your account?
Your complaint can be updated here 👈👈
It is important! Thank you.
