Zdravo! Žao mi je, ali možda možete razmotriti zahtev koji vam je Kristina poslala:
„Zbog povećanog obima pritužbi u ovo doba godine, molimo vas za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naredne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće."
Ne očekujte da će vam rukovaoci žalbi odgovoriti na isti način na koji mi administratori radimo ovde na forumu. 🙏
Imate li možda nešto novo da dodate o čemu bismo mogli da razgovaramo na forumu?
Hi there! I'm sorry, but perhaps you can consider the request Kristina sent you:
"Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible."
Kindly do not expect the complaint handlers to get back to you the same way we administrators do here on the forum. 🙏
Do you perhaps have anything new to add we can discuss on the forum?
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