pre 6 meseci
Zdravo, ko je doživeo kašnjenje u isplati dobitka u Casinia? Za mene uslovi nisu tačni, kažu da je vreme obrade od 1 do 3 radna dana. Kada sam danas pitao, rečeno mi je da budem strpljiv i da je sve u toku
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Casinia Casino - opšta diskusija (strana 2)
pre 6 meseci
Hello!
Not sure whether you can see its user feedback, but I'm adding the link 👈 to it anyway.
It is calculated as "bad" and many players mentioned not-so-good support and delays, even in support's responses, few added delayed payments.
Also, there have been many complaints regarding delayed payments, though every single one was closed as resolved. Which is a very good sign.
I would not say their terms and conditions are incorrect, but sometimes, especially during the first withdrawal, you may experience delays mainly caused by the verification process.
I can't figure out how long you have been waiting or whether you have successfully withdrawn from this casino before, can you help me with that?
One way or another, I think there is not much you can do for now, so considering the high safety index this casino possesses, I'm convinced you'll get your money eventually.
By the way, which payment option did you choose, please?
pre 4 meseci
Dobro jutro 05.10.2024. Igrao sam u kazinu Casinia....sa igricom Puddi's Mega.....sa opkladama od dva evra sa preostalim stanjem od 12.39......pogodio sam mega džek ove igre čim sam ga centrirao, sve je blokirano.....a ni sada ne mogu da se prijavim dok je u ostalim igricama sve u redu......odmah sam sve prijavio u chatu i mejlu ......dugo uzimaju svaki dan traže nove stvari,poslednju su mi tražili depozit koji sam dao.....ali da nisam imao para kako bih mogao da igram.....ionako ne znam koliko sam puta napisao i prepisao svoj problem. ....poslednji ID igre datum vreme opklada stanje......sve sam zapisao i poslao snimke svega......posle mnogo operatera poslednji mi kaže da je sve bilo bi rešeno posle 24 sata da se to nije dogodilo ponovo sam ih kontaktirao i tako sam uradio....Uplatio sam druge depozite da vidim da li se može otključati, ali ništa. U toj igri greška i dalje postoji, ali u ostalim igrama ulazim i igram mirno....bilo šta da ne bi prepoznao citat tamo....Pogodio sam mega džek najveću pobedu u toj igri...... Ne znam tačno jer u trenutku kada ga udarim megadžek se blokira i prozor se pojavljuje sa greškom 211.. ..ne znam više šta da radim......to je stvarno prevara... ....morate da intervenišete.....imam sve snimke plus čet operatera koji mi je rekao da čekam 24 sata... ..prošlo je dosta vremena... nastavljam da pišem ali odgovor je uvek isto pitaju me svaki put opklada ID dan igra vreme opklade......čak i depozit koji sam napravio....pa šta drugo
Ažurirano od strane autora pre 4 meseci
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pre 4 meseci
Ako je moguće, poslaću vam i sve snimke ekrana
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pre 4 meseci
I am really sorry you have to go through this kind of situation, and you have done the right thing by submitting a complaint here with our team. I am sure they will do their best to help you solve it.
Please forward any relevant screenshots and information to our complaint team if needed. They will surely ask for those whenever the time comes.
I hope your case will be solved with the best possible outcome, and if you have any updates, please write to us.
1
pre 4 meseci
Hvala Romi na odgovoru.... jutros pokušavam ponovo da uđem u igru, prozor sa greškom se više ne pojavljuje, ali mi ne dozvoljava da se prijavim, vodi me pravo nazad na glavnu stranu kazina..... kako da ti pošaljem screeskota.. .......jutros sam pisao nazad kazinu ali uvek sa odgovorom koji pokušavaju da reše i sigurno će mi poslati da nisu naišli na probleme i da su ne priznaju moj dobitak........Imam sva ćaskanja i one operatera koji mi je pisao da će sve biti rešeno u roku od 24 sata što se nije desilo.......šteta ......
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pre 4 meseci
Poslao sam ih mejlom i stigli su
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pre 4 meseci
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pre 4 meseci
Thank you very much for your posts and the screenshots. It is not necessary to post them here on forum, though. As I wrote in my previous post, our complaint team will ask for any kind of proof whenever it's needed in your complaint. Unfortunately, we, here on the forum, do not handle the complaints and are not able to use them anyhow.
You just need to wait now for Kristina to get in touch with you and see how the resolution of your case will go. Please be patient, and if you have any updates, please come forward.
pre 4 meseci
Hvala, izvini.....i istina je za snimke ekrana......ali nisam znao kako da ih pošaljem....Tako mi je žao......
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pre 4 meseci
No worries at all, it is really good that you are ready to cooperate, and if our complaint team asks for those screenshots, you will know now how to send them.😉
Did you get any news from the casino by any chance?
pre 4 meseci
Dobro jutro Romi, i ja sam mu jutros pisao putem mejla......jer mi sada šalju promocije 100% depozita.....pisao sam mu da dok se moj slučaj ne odgovori više neću davati depozite i igre. .....ne odgovaraju mi....sramota....... to je prava prevara......pišem i prepisujem ali ništa, ne daju mi odgovor ......pitaju me uvek iste stvari....juce ujutru prvo su mi rekli da ce to proceniti odeljenje....pa onda tehnicka ......ne znaju vise sta da se držim....Samo znam da sada ulazim u igru da pokušam. ...greška 211 se više ne pojavljuje ali ne ulazim u igru odmah me vraća na početnu stranicu kazina......Zaista sam razočaran, ovakav kazino bi trebalo da se zatvori, nema ozbiljnosti. ....sad ću probati novo da im pišem....gubim vreme sa njima
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pre 4 meseci
I believe the promotions they send are some kind of automatic email they send to everyone. Do not worry about those.
All you need to do now is stay patient, even though it is not that easy, I know. This could really be some kind of technical error, and it could easily be on the game provider side and not the casino. They surely need to investigate and it could take some time. Our complaint team is already working on your case and will do everything possible to get it solved with the best possible outcome.
pre 4 meseci
Dobro jutro prepisano, traže ličnu kartu koja potvrđuje dobitak ali ja sam im ponovio da ID nije registrovan jer je blok bio trenutan i samim tim dobitak nije priznat........
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pre 4 meseci
Zaista šteta.....ako ne dokažete ličnu kartu oni ne mogu ništa drugo
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