pre 4 godina
Ako želite da diskutujete bilo šta vezano za Casinia Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Casinia Casino - opšta diskusija
pre 4 godina
Otvorio slučaj ovdje. Icxh je čekao moju isplatu nedelju dana. Sada je oko 1000 evra! NE dobijam odgovore iz kazina. Samo uobičajena taktika odugovlačenja za nastavak igre. Do sada nisu tražene NIKAKVE provjere. Sumnjivo ponašanje
Automatski prevedeno:
OdgovoriCitiraj3
pre 4 godina
Hello,
we shall see how your complaint develops. The team is waiting for your reaction, so please check it:
https://casino.guru/profile-complaints/56024/jrewing
Thank you.
OdgovoriCitiraj1
pre 3 godina
Da, isto i za mene. Pitajte chat svaki dan pa jedan kaže trajanje 4-6 dana nekoliko minuta kasnije drugi kaže 5-7 dana. Zatim morate ažurirati odredbe i uslove kako jasno piše u roku od 3 radna dana!
Automatski prevedeno:
OdgovoriCitiraj1
pre 3 godina
I'm quite sure that there are a few exceptions mentioned in the Terms and Conditions, however, you're right that it's not very user-friendly.
This casino has a good rating so I'd say there is a good chance you'll get paid.
We allow casinos 2 full weeks to fulfill withdrawals.
Please wait a bit.
OdgovoriCitiraj1
Foni8900
pre 3 godina
I can see we've been waiting for your reply for a few days https://casino.guru/casinia-casino-player-s-withdrawal-has-been-delayed-2
It might help to speed up the process.
OdgovoriCitiraj2
pre 3 godina
Moja djevojka je odigrala 37.000 SEK na ovoj stranici, a onda su joj jednostavno zatvorili račun bez razloga
Automatski prevedeno:
OdgovoriCitiraj1
pre 3 godina
Hello,
maybe her account is under the KYC verification, it happens when the newly registered player submits the first withdrawal request.
Is there any warning while she tries to access the site, please?
OdgovoriCitiraj1
pre 3 godina
Hi Belize see when I say here account is verified and everything is approved its the casino refusing only...
OdgovoriCitiraj1
pre 3 godina
So the casino let her know that they refuse to pay her? There must be some reason, I'd say.
Do you have any screenshots, please?
OdgovoriCitiraj1
pre 3 godina
Im sorry I don't have screenshot because they have closed here account too
OdgovoriCitiraj1
pre 3 godina
Oh, that's bad.
Anyway, I think that your girlfriend should submit a complaint. There is not much I can come up with at the moment.
Just allow me to ask: Isn't possible that you both played in the same casino using the same device or wifi connection by any chance? It would be against the terms and conditions if you gained any advantage over the casino by doing so.
Just let her register on the forum and then submit the complaint by clicking this link:
https://casino.guru/complaints/create
I think it's worth the try, what do you say?
pre 2 godina
Uvek je bio veoma uzbuđen. Odlične igre i ponekad pobedite.
Sada, posle 3 velike pobede od skoro 3600 evra, blokiraju moj nalog zbog kršenja uslova!!!!
Nagrade su poništene i ponuđeno mi je 2 k 25 evra!
PODRŠKA sada zatvara oči jer naravno žele da mi plate samo ulog od 2 k 25 evra
Nekako čudno do pre 3 meseca tamo je sve bilo u redu
Izmenjeno
Automatski prevedeno:
pre 2 godina
Hello.
Would be good to update the complaint now. Maybe there is a solution. 🙂
OdgovoriCitiraj1
pre 2 godina
Zdravo,
Opisao sam slučaj vašem kolegi kristina.s@casino.guru detaljno. plus snimci ekrana su poslati. poštom
Samo želim razumno rešenje!!!! Mesecima sam prokockao par hiljada evra, pa se ni ja nisam bunio!!!!
Hvala
Automatski prevedeno:
pre 2 godina
Hello Jopi13.
Great, I checked the complaint and want to clarify just one matter. Did you or anyone else use your payment option to deposit to another account? If so, this is strictly against the rules, you know?
So, I'd like to be sure first.
"NOW I SUBMITTED A PAYOUT REQUEST AND THE ACCOUNT WAS PROMPTLY BLOCKED ACCORDING TO TERMS VIOLATION 9.1!
I guess this is the paragraph. 🤔
pre 2 godina
Opet da objasnim!!!!
Igram oko 7 meseci, uplatio sam mnogo novca sa mog računa!!!
Uvek sam isplaćivao na svoj račun i pre otprilike 3 meseca isplatu jer je stanje na računu bila isplata DIREKTNO sa Casinije na račun mog prijatelja putem bankovnog transfera!!!! Zbog mojih dugova zavisnosti od kockanja!!! Ovo je prošlo glatko i mogao sam da nastavim da igram. Hteli ste da imate bankovne podatke u svrhu kontrole.
Uvek sam se kockao u svoje ime i za svoj račun!!!!!!
To sam takođe objasnio podršci i rekli su da to više nikada neće uraditi, a ja sam rekao da se to više neće ponoviti i da sam uplatio samo na svoj račun. To me je rešilo!
Uradio sam verifikaciju i za svoje podatke id + ban karticu!
Jer igram za sebe!
Bez obzira kako se to desilo, konačno sam pobedio nakon 7 meseci i voleo bih da isplatim dobitak jer sam uložio mnogo svog novca i bilo bi bolje da sam ga izgubio.
Oni ne mogu samo da OTKAŽU MOJE DOBITKE!!!!
Mogao sam i normalno da uplatim preko giropai-a i nastavim da igram jer je mogla da ga blokira u decembru ako je prekršio uslove!
Nisam svestan nikakve krivice i nisam ništa uradio namerno
Samo želim razumno rešenje znači isplatu mog dobitka!!!!
Proverio sam se sa ID selfijem i mojim bankovnim podacima, uputio sam sve uplate 3 k 500€ na moj bankovni račun!!!! I želeo bih da imam preostali iznos od 2113€ na svom računu !!! Izgubio previše novca zbog zavisnosti od kockanja
Hvala, nadam se razumnom rešenju od admina i administracije Casinije!
Izmenjeno
Automatski prevedeno:
pre 2 godina
Well,
Don't be mad at me.
I only tried to understand what made the casino forfeit your winnings.
I found the part about the payment option, so I asked you about that.
Try to calm down, I'm not the enemy here. Every player playing in the casino must obey the rules and terms, that's perfectly understandable.
I didn't know about your settled deal with the support. That's a piece of new information to me, and I hope it's not the cause of this mess.
Good luck with the complaint!
pre 2 godina
Da, razumem!!!! Prilično sam razočaran jer se uvek držim svih pravila i bio sam zaista srećan kada sam konačno pobedio posle 7 meseci
Srdačan pozdrav
Automatski prevedeno:
pre 2 godina
I feel your rage! Sadly, I won't pretend there is a fair chance to reclaim the balance lost, as long as I'm not so sure for now. I'm truly sorry. 🙁
Let's wait for the update. Nothing much to add for the moment.
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