ChachaBet Casino - opšta diskusija (strana 2)

Even though the safety index of this casino doesn't look very good, let's give them a chance and wait for the outcome of your complaint.

I am keeping my fingers crossed.🤞

We both know that they dont solve my issue, even i think they gonna ignore me also on this platform and in the complaint. They dont have any shame and they dont fair.

on trustpilot they tell the players that they are a fair casino but no way! Biggest scammers ever. 7 weeks waiting for an response and my money but nothing received!!

I'd say trusting a TrustPilot or other pre-paid services focused on feedback is a double-edged sword. Our team, for instance, consists of four devoted members who are trying to approve only meaningful and reliable reviews. This is an incredibly complicated task on its own. Now imagine how it feels when you receive an email offer for the best Trust Pilot reviews at a 100% acceptable rate. I believe times when just one source of information was enough have ended. Today, one needs to spend hours browsing to end up confused by the inconsistency of relevant information. It looks bad. I agree with you.

On the other hand, the casino will be given a space for proving their point of view. Let's hope someone from the casino will respond to that opportunity.

So, I got my first withdrawal after 2 days of requesting it and it was 500 euro from chachabet so that was good and I trusted them more and deposit some more money to gamble with. Now I won more and requested a withdrawal 5 days ago but not received yet. When I contacted the VIP manager they said that they haven't gotten some of my deposits in their bank account and its been over a week since I sent those particular deposits to them and I also sent the proof of all the deposits I sent that they were transferred from my account instantly. Has this happened with other people as well? Is this normal or are they just making an excuse? I still have hope that they will send it so I will update my review if I get it.

I say it everyday these guys are scammers im waiting for over 4000 euro for 7 weeks

This sounds like there may be some issue with your payment provider, I believe.

Did you check directly with the bank?

Try to do that, and hopefully they will be able to get it solved.

Please come forward with any news regarding this.

Well, in your complaint, I can see that maybe there should be some mistake done with your email address. Right?

I hope it'll get solved soon.🤞

We'll be waiting for some movement with your case.

I contacted the bank the same day I made this post and they said those particular transactions were completed instantly from their end. I emailed the VIP manager with the proof and they said they will contact their finance team and update me, it’s been 3 days but still no updates. 11 days since those transactions and 8 days since my withdrawal request. When I ask them about updates they just say there is no option but to wait. I will contact them again to see if there are any updates from them.

Do that, please, and let us know if you learn any news. We'll wait here.

I asked them for an update yesterday and instead of responding to the proof I sent them of the money being debited from my bank account, they just said the same thing again that they haven't received my deposits yet so they cannot confirm my withdrawal. They told me at the start of this problem that if my deposit is observed to be on its way, they will credit it to my account so I can play with the credit. So I have asked them to send me a proof of the transaction being on its way because they could be doing this to not give me the amount I won with that money deposited. The deposit was 170 Euros and I won 2500 with it and requested to withdraw 600. I feel like these are just excuses and delays, they always end the conversation with the same excuse, "I will contact the relevant department, as soon as I get a response from them, I will let you know!" and then never reply back until I ask them about it and its the same thing again and again. They have said that they asked for evidence so I am now waiting for it. It has been 24 hours since then and I will keep updating here if there is anything new from them.

We will wait for the update from you, but if you see that it is really going nowhere and only in rounds, maybe it would be good to file a complaint here with our team. Hopefully they will be able to investigate the matter.🤔

Just let us know about any news and then decide what to do next.

I will be opening a complaint now on your site against them. Today I provided all the proof in the world that they asked me to provide about the said transactions being completed and I also gave them the BULK codes that I got from my bank today to prove that the money deposited did reach them. Now all of a sudden right after I gave them the proof the 170 EUROS that I played with to win 2500 EUROS has been refunded to my account without any context or message about it from Chachabet. This was done so they don't have to give me the withdrawal of the money I won by playing on their website. Ridiculous frauds.

I see that it is getting more and more complicated, so you have done the right thing by submitting a complaint here.

Please reply to Tomas and provide all the information he needs to know in order to move forward.

Hopefully soon we'll be able to contact the casino and come to the best resolution of this issue together.

We'll wait here for any updates, and I will keep my fingers crossed for you.🤞

My problem was resolved and the casino did refund me 170 euros and then also gave me the amount of 1292 euros that I won after 14 days. Today I also got another 900 euros withdrawal that I had applied for 3 days ago, I had completely lost hope that I would get the money that I won as I had read alot of negative things about chachabet but was really glad when I got what I had lost hope for. Just wanted to appreciate the casino as I actually did get all the withdrawals in the end. I also thank casinoguru for helping when the players feel helpless and feel like the casino might be unfair and not give them the money, Thank you!

You are welcome, we are happy when players come with good news like you and they can enjoy their money. We always try to help as best as we can and even if it doesn't always work out there are many cases like yours. So from now on, I hope you will only have a better experience.

I suppose if the casino behaved like this and you got more withdrawals, you will continue to play here, am I right? 

Yes, as long as they keep communicating, keep giving me timely withdrawals and be fair overall I will continue playing on their site

I think that's a pretty good summary and I would see it the same way if I were you. 

I hope everything will be alright and you will continue to have a good time in this casino. 

Nevertheless, if something should happen again, we will be here to help you if possible.