Dazzlehand Casino - opšta diskusija (strana 3)

I did not suggest anything more; that's ok.

Now we wait for the casino to provide the transcript; once you have it, please provide it to Nick.

ok i do

Thanks again for your patience and help

But I doubt that I will receive my winnings

but the casino could at least pay me half that would only be fair after all they neglected to block my account beforehand

Then I would be willing to improve my rating slightly to the positive

Let's wait and see

ok Mache ich

Danke nochmal für deine Geduld und Hilfe

Ich bezweifle aber das ich mein Gewinn erhalte

aber das casino könnte wenigstens die hälfte mir auszahlen das wäre nur Fair immerhin haben sie es verschlaffen mein Account vorher zu sperren

Dan wäre ich bereit meine die bewertung leicht ins Positive zu verbessern

Warten wir ab

Radka received the proof and an email

But I can't figure out that I wanted to block myself for the whole group

Don't understand anything anymore

Radka habe den Beweis erhalten und eine Email

ich kaann aber nicht rauslesen das ich für die ganze gruppe mich sperren wollte

Versteh garnichts mehr

hello Radka

I haven't heard from you in a long time

Michael has taken on the case

Can you please give me Michael's email address?

I don't know how else to write to him

hallo Radka

ich habe lange nichts mehr von Dir gehört

Michael hat sich dem Fall angenommen

Kannst fu mir Bitte die email adresse von Michael geben ?

weis sonst nicht wie ich ihn anschreiben soll

I did deposith via jeton and i won a small amount, 100euro. And i want to withdrawal. I had two options to choose between, Bank transfer and MiFinity. So i used Bank Transfer but got declined becouse i need to use the method i used to deposit that is jeton. But they say they dont offer jeton as withdrawal method for me only the two that i can see. They want me to deposit more with any of those methods to get my money. But i cant use Bank Transfer as any deposit method and i have closed my MiFinity account. So according to them i cant get my money? How can they do like this when they got MGA License? So if you want to get paid stay away from these scammers. ps my account is fully verified.

Hello,

I was a bit off—my apologies. You may always find the emails in the complaint; always consult the complaint thread to stay in touch with your complaint specialist. Anytime you struggle, please.

Michal: michal.v@casino.guru

Sadly, it appears the casino has not responded to the complaint. I truly hope this is going to change, because Michal won't get much further without cooperation.

Hello,

well, not every option is always available for every country, and I understand one automatically expects the first option used to remain untouched, but I would not say you have no chance to withdraw just yet. In most cases, you first need to verify the withdrawal option by using it for a small deposit. Is this what the casino has suggested to you, please?

In any case, are you sure you can't use a bank transfer? What prevents you from doing so? Would perhaps a crypto transaction be an option for you?

I'd like to help, so let's stay in touch.

Well, that's a pity if the casino doesn't respond

If you do not respond, I will still report it to the gaming authority so that you are warned

Even if I don't get my money, I still want them to get a black eye 🙂

and then I hope that the Casin Guru team will further downgrade the casino index

Na das ist aber schade wenn das Casino nicht drauf reagiert

sollten sie nicht Reagieren werde ich trotzdem der Spielbehörde es melden Das sie gewarnt sind

auch wenn ich mein Geld dan nicht kriege möchte ich das sie trotzdem ein Blaues Auge kriegen 🙂

und dan hoffe ich das das Casin Guru Team den Casino index weiter runterstuft

Definitely, not just pity, but also a very bad signal to the whole community of players, I'd say.

Though as you may see, the casinos are provided a double 7-day time frame to get back to the matter at hand. As you see, the point is to ensure we did all to resolve the matter. It is also stated in the instructions, so eventhough I understand it was a surprise to you, the company has another deadline. Many people see that as a negative outcome but we recognize that as the last chance to resolve the problem.

If they fail to get in touch, the persecution will follow in accordance with the severity of the issue demonstrated by the disputed amount.

Let's stay optimistic until the end.

hello Radka

I think the 7 day response time is exaggerated

then you write back and forth

have to wait 7 days

then the other one has to wait 7 days

In the end you write 1-2 months on a problem

As far as I'm concerned, the complaint can be closed

I have already written this in the complaint

I'm fed up with Dazzlehand Casino

The gaming authority has already been informed and they have already contacted me

I don't care anymore if I get my money or not

Meanwhile, I no longer expect to get my money

The main thing is that the gaming authority knows

I Am Italian

I have little patience with such a scum casino

I'm Only Concerned About Revenge

And I will also write to the Malta news now, maybe someone is interested in my story

I want the Dazzlehand Casino reputation to be ruined

Thanks again

hallo Radka

Das immer mit den Antwort fristen von 7 Tage finde ich übertrieben

dan schreibt man hin und her

muss 7 tage warten

dan muss der andere 7 tage warten

Am ende schreibt man 1-2 Monate an ein problem

von mir aus kann die beschwerde geschlossen werden

Das habe ich auch schon so reingeschrieben in der beschwerde

ich habe von Dazzlehand Casino die Nase voll

Die Spielbehörde wurde schon informiert ,und sie haben schon mit mir kontakt aufgenommen

Mir ist es mitlerweile egal ob ich mein Geld kriege oder Nicht

Mittlerweile rechne ich auch nicht mehr damit das ich mein geld kriege

Hauptsache die Spielbehörde weis bescheid

Ich Bin Italiener

Habe wenig Geduld mit so ein Abschaum Casino

Mir Gehts Nur um Rache

Und die Malta nachrichten werde ich auch jetzt anschreiben vielleicht interessiert sich jemand für mein Geschichte

Ich will Das Das Dazzlehand Casino Ruf Ruiniert wird

Danke Nochmal

Hello!

I agree, 7 days is a long time period yet it has its meaning.

First of all, to address all submitted complaints, we could use even 10 days. In the current situation, I can't even imagine associated team leaders thinking about shorter duration. Besides, we have to give the casino enough time to present its view before it is fair to say "they do not care."

So, things are going to stay like this for quite some time.

Despite the complaint process not being about revenge or vengeance, I still hope you will somehow be satisfied.

Hello

Radka yes I hope so too

The gaming authority is quick to respond and has already created a ticket for my case

Hallo

Radka ja das hoffe ich auch

Die Spielbehörde ist schnell im Antworten und Hat schon ein Ticket für mein Fall erstellt

That's something. So basically - Malta responded by informing you they've created a ticket. Anything else moving on?

No, not yet. They just redirected me to one of their pages where I could submit my complaint, and a ticket has already been opened. Let's see what's going on here.

or at the gaming authority 🙂

nein noch nicht ,sie haben mich nur auf einen ihrer seite weitergeleitet wo ich meine beschwerde einreichen konnte,und es wurde schon ein ticket eröffnet mal kuken was hier

oder bei der Spielbehörde passiert 🙂

Oh, For a few moments I thought at the same time you got sort of a personal response. My bad, I was overexcited. Yet I still hope the licensing authority will help you where we—with all honesty and sense for reality—very likely could not. 🙁

If the casino does not respond

Help me and the others and set the index of Dazzlehand to negative it still has 5.5 out of 10 points

In my opinion, too much for the casino.

That no one will have any more problems with the casino in the future and will no longer deposit in the casino

like me

Wenn das casino sich nicht meldet

helft mir und den Anderen und stellt das index von Dazzlehand auf Negativ es hat noch 5.5 von 10 Punkte

meiner meinung für das Casino zuviel.

Das keiner in zukunft mehr probleme mit dem Casino kriegt und in dem Casino nicht mehr einzahlt

wie ich

In particular, this is how the procedure works. If any casino fails to address the complaint, and I'd say we give them plenty of time to cooperate, based on the unpaid amount, the casino's Safety Index gets lowered accordingly.

But I would rather have a much happier ending for you. 🙁

There isn't always a happy ending Radka 🙁

Happy endings only exist in movies

I think not much more will happen

I thank you in advance Nevertheless To you

and the whole Casin Guru team

Bye Bye

Nicht immer gibts ein Happy End Radka 🙁

Happy End gibts nur in Filmen

Ich Denke es Wird nicht mehr viel Passieren

Ich beadanke mich schon mal Trotzdem An Dich

und Das Ganze Casin Guru Team

Ciao Ciao

Hmmmm, better to be realistic - I see! 🙂

4 days left, we shall see, I guess.

Thank you for your kind words. Feel free to get back anytime you like.

even if the casino contacts you again

they will definitely say NO

then I would have to answer

and wait another 7 days

then the casino has to say something

then you have to wait another 7 days

But I don't think they would pay anything, otherwise they would have done so already.

We hear each other

Bye bye

auch wenn das Casino sich wieder meldet

die sagen bestimmt NEIN

dan müsste ich antworten

und wieder 7 tage warten

dan muss das Casino was sagen

dan muss man wieder 7 tage warten

Ich denke aber nicht das die was zahlen würden,ansonsten hätten sie es schon getan.

Wir hören uns

Ciao ciao