DelOro Casino - opšta diskusija (strana 23)

I accept all criticism, you can say it was me etc...

But if you don't have proof, you can't accuse me!

Aceito todas as criticas, podem dizer que fui eu etc...

Mas provem que fui eu se não têm provas nao podem acusar me !

I'd really like Deloro's representative to come and talk to me.

Those who accuse me without proof, think about this:

TODAY IT WAS ME, BUT TOMORROW IT COULD BE YOU!

Eu gostava muito que o representante do Deloro viesse aqui falar

Aqueles que acusam me sem provas pensem nisto :

HOJE FUI EU MAS AMANHÃ PODEM SER VOCÊS!

What do you mean it's my fault?

I stayed in the casino because after what happened I thought I wouldn't have any more problems with them.

But there you go.

Thank you

Como assim a culpa é minha ?

Eu continuei no casino porque depois do que se passou pensei que não tivesse mais problemas com eles.

Mas pronto.

Obrigado

As I've already said several times in this thread, I'm not a crook and this situation was resolved through an agreement signed with them.

But I only see people going to see my history, apart from one member who went to see casino information.

Look at the casino's history too and then we'll talk.

Como já referi várias vezes neste tópico, não sou nenhum vigarista essa situação ficou resolvida através de um acordo assinado com eles.

Mas eu só vejo pessoas a irem ver o meu histórico, tirando apenas um membro que foi ver informações do casino.

Vejam também o histórico do casino e depois falamos.

Okay, can you prove what you're saying?

I haven't done anything!

I'm just waiting for someone from Del oro to say something here !

Muito bem, consegues provar isso que estás a dizer ?

Eu não fiz nada !

Eu só estou a espera que alguém do Del oro venha dizer algo aqui !

Desperate is the right word, how would you feel if you woke up after your last withdrawal, tried to log in and couldn't?

Being told in the chat that everything was fine with the account and not being able to log in, and insisting that it's not possible, and then when you finally manage to log in the account is at 0 how would you feel?

You also have complaints here and you're trying to recover the money you've won, which is rightfully yours, the situation is similar.

It's easy to judge!

Desesperado sim é a palavra certa, como ficavas ao acordares depois do teu ultimo saque, tentares entrar na conta e não conseguires ?

De te dizerem no chat que estava tudo bem com a conta e não conseguires entrar , e insistires que nao dá , e depois quando finalmente consegues entrar a conta está a 0 como ficavas ?

Também tens reclamações aqui e estás a tentar recuperar o dinheiro que ganhaste que é teu por direito, a situação é parecida.

E fácil julgar !

Good afternoon everyone,

After much struggle I managed to get them to send me the ip as the device used to prove that it was me !

And these were the words:

After carefully analyzing the situation, our team confirmed that the IP address used to access your account corresponded to both your usual connection and the one active at the time you reported the problem. In addition, the device used corresponds to the same device on which you regularly play.

After receiving the data you sent, I immediately realized that it wasn't my device or my provider's IP address!

And I can verify this information through Chrome activity.

gurucasinos continues to protect this casino and give it a reputation of 100 , they should review the score they give this casino ! This is how they deceive users who are looking for safe casinos!

At the moment, I've asked another intermediary company to take up my case, since gurucasinos didn't want to investigate or call the casino's representative.

I know I won't get my money back, but I'm going to do everything I can to make sure this casino is called to account and closed down if necessary!

I will post here all the information they gave me about the casino, after they have concluded my complaint with the other mediator.

I would like more people who have experienced the same or something similar to join me here....

Boa tarde a todos,

Após muita luta consegui que me mandassem o ip como o dispositivo utilizado para provarem que fui eu !

E as palavras foram estas :

Após analisarmos cuidadosamente a situação, a nossa equipa confirmou que o endereço IP utilizado para aceder à sua conta correspondia tanto à sua ligação habitual como à ativa no momento em que reportou o problema. Além disso, o dispositivo utilizado corresponde ao mesmo dispositivo em que joga regularmente.

Após receber os dados que enviaram verifiquei logo que não era o meu equipamento nem o endereço ip do meu fornecedor !

E consigo comprovar essa informação através da atividade do chrome.

O gurucasinos continua a proteger este casino e a dar uma reputação de 100 , deviam rever a pontuação que dão a este casino ! Assim enganam os utilizadores que andam à procura de casinos seguros !

Neste momento pedi a uma outra empresa mediadora para pegar no meu caso, já que a gurucasinos não quis investigar nem chamar a publico o representante do casino.

Sei que não devo recuperar o meu dinheiro mas irei fazer tudo para este casino ser chamado a responsabilidade e fechado se for preciso !

Irei colocar aqui toda a informação que me passaram do casino, após concluírem a minha reclamação no outro mediador.

Eu gostava que mais pessoas que tenham passado o mesmo ou algo parecido se juntasse aqui....

Thank you for keeping us updated. I’ve already explained everything I could in this case, so at this point I honestly don’t have anything meaningful to add. I completely understand that a lot of what you’re writing now comes from frustration, but unfortunately I only see more and more contradictions rather than something we could actually build on.

I respect your decision to keep sharing your experience here, and the thread will of course remain open for other players who might want to comment.

Frustration?

I get data that isn't mine, they're making it up and you say it's Frustration ?

Frustration is you supporting this casino and giving it the score you do !

Frustração?

Recebo dados que não são os meus, andam a inventar e tu respondes que é Frustração ?

Frustração é vocês apoiarem este casino e darem a pontuação que dão !

I respect your feelings, but I believe your posts have said it all.

Seems like it is best not to respond to you anymore. Take care, please.

That's better!

But why did they send me data that doesn't match mine?

What's more, they're trying to find out what my ip is, and I can prove the device and ip through the activity history.

Answer this and we'll leave it at that 😉

É melhor !

Mas responde me porque é que enviaram dados que não correspondem aos meus ?

Mais andam a tentar sondar qual é o meu ip, e eu tenho como comprovar o dispositivo e o ip através do histórico de atividade .

Responde a isto e ficamos por aqui 😉

Obviously, I'm not the one to answer such a question. You see, this way of communicating, in my opinion, undermines your position.

I've been telling you all along that cybercrime occurs when someone else uses your account without your knowledge, causing you to lose your balance. So it's understandable that the details were different because you were unfortunately victimized by a hacker or scammer.

You know I don't see the point in continuing in those circles. I apologize.

Ok thanks

Ok obrigado

Thank you, too. I hope this was your last terrible cybercrime experience.

Radka,

Let's not make this any longer, I agree that it is a cyber crime but coming from inside the casino!

From the moment they say it was me, they send proof of user agent in which it is not me.

Radka,

Não vamos alongar mais isto, eu concordo que seja um crime cibernético mas vindo dentro do casino !

Desde o momento que dizem que fui eu, que mandam provas de user agent em que não e

Radka,

I won't go on too long, but from the moment the DelOro casino says it was me and that they have proof of all the records etc....

And then they send User-Agent data that doesn't match my device and after saying that it's not my data they delete the post, send other data again and ask is this your ip and device?

This only shows that they are trying!

I understand your point of view, but now I understand mine, it's very strange, first they say they have everything, all the data and then they send the wrong data.

Thank you for your time!

I hope everyone pays attention to this topic when thinking about registering for this CASINO!

Radka,

Eu não vou alongar muito mas desde o momento que o casino DelOro diz que fui eu e que tem provas todos os registos etc...

E depois enviam dados de User-Agent que não correspondem ao meu dispositivo e após dizer que aqueles não são os meus dados eles eliminam a publicação, voltam a enviar novamente outros dados e a perguntar e este o seu ip e disposito ?

Isso só demonstra que andam em tentativas !

Já percebi o teu ponto vista, mas agora entende o meu , é muito estranho primeiro afirmam que tem tudo, todos os dados e depois enviam dados errados .

Obrigado pelo teu tempo !

Espero que todos tenham atenção a este tópico quando pensarem em registarem se neste CASINO!

Hello,

Don't worry, please. I do understand your point, and if I may have a suggestion, please report this to your local authorities as a cybercrime. They should realistically explain to you whether there is something they can do.

I appreciate your efforts to raise awareness about those edge cases. Sadly, no casino verifies a player's accounts before every session is initiated; the fact that someone else was able to access your account is the prime problem.

Most casinos have stated in their rules that this risk falls on the players because it is impossible to prove whether the player kept his login credentials completely secure at all times.

Even if you did not play out the money, if the person was logged in using your profile, this is how scammers operate.

Today, one fake app from the Google Play store, for example, can cause the device to leak data.

I know how it sounds, and I know you're sure you've not done anything wrong; I respect that.

To be completely honest, as long as we have no way of investigating, I really do not have much to add. We will still be trapped in what they said, and I think this: if you understand what I mean.

Good morning Radka,

Thank you very much for your reply.

I want to inform you that in Del oro's own terms and conditions, which I can post here if necessary, in cases like these when the user reports that he can't access his account, which was my case, they have to check if there are any transactions and block it, which is in their terms and conditions.

What's more, it wasn't a cyber-crime because it doesn't make sense, if it was a hacker would never spend my casino balance but withdraw it to his account.

It was the casino itself that did it!

I'm sure of it.

And yes, they do have a way of proving that I sent what I asked for:

Raw access logs containing date/time, IP address, full User-Agent, session IDs and cookies associated with the account, and the actions taken;

Full HTTP request headers, including client hints and X-Forwarded-For, if applicable;

Session history and session IDs associated with the account.

From what I've heard, this is the most important part:

Session IDs and cookies associated with the account, where it shows that when I was recovering the password my account was logged in, and JULIANA herself said that the account was active and without problems when she said she couldn't log in !

Their silence says it all: not only have they blocked my account, they haven't replied to my emails since September 3rd.

If I really was the culprit, they should provide me with the data I requested, because that's the only way they can prove that I really did it.

Note that they sent me totally wrong user agent data and as soon as I told them they were wrong they deleted it and sent me new ones, which only shows that they are deceiving me.

There are several factors that should be taken into account, it is not a cybercrime but within the casino itself that they have done this in order to blame that it was me who lost the money playing, the proofs are all there the evidence their speech in the chat!

Bom dia Radka,

Antes de mais muito obrigado pela resposta.

Quero te informar que nos próprios termos e condições do Del oro e posso depois colocar aqui se for preciso, em caso destes quando o utilizador comunica que não consegue aceder à conta que foi o meu caso eles têm que verificar se há movimentações e bloquear a mesma está nos termos e condições deles.

Mais não foi nenhum crime cibernético pois não faz sentido, se assim fosse um hacker nunca iria gastar o meu saldo do casino mas sim retirar para a conta dele.

Foi o próprio casino que fez isso !

Tenho certezas.

E sim eles têm como comprovar se realmente fui eu mandado o que eu pedi :

Logs brutos de acesso contendo data/hora, endereço IP, User-Agent completo, IDs de sessão e cookies associados à conta, e as ações realizadas;

Cabeçalhos HTTP completos das requisições, incluindo client hints e X-Forwarded-For, se aplicável;

Histórico de sessões e IDs de sessão associados à conta.

Pelo que andei a informar me este é a parte mais importante :

IDs de sessão e cookies associados à conta, onde demonstra que quando eu estava a recuperar a password a minha conta estava com login feito, e a própria JULIANA disse que a conta estava activa e sem problemas quando disse que não conseguia entrar !

O silêncio deles diz tudo, alem de terem bloqueado a conta não respondem aos meus e-mails desde dia 3 de Setembro.

Se realmente eu fosse o culpado eles deviam facultar esses dados solicitados pois só assim podem comprovar que realmente fui eu.

Repara que eles mandaram me dados de user agent totalmente errados e mal eu disse que estavam errados eles apagaram e mandaram outros, isso só demonstra que estão a enganar me.

São vários factores que deviam ter em consideração, não se trata de um crime cibernético mas dentro do próprio casino terem feito isso de maneira a culpar que fui eu que perdi o dinheiro a jogar , as provas estão todas lá as evidencias o discurso deles no chat !