I also find it appropriate, even though I did not see any examples. However, I respect your feelings; at least the support could do the same, I guess. Try not to think about it, please. This problem with delay is a source of stress on its own.
Jutros sam dobio/la kredit od 500 evra. Još uvek mi fali 5.000 evra... videćemo. Veoma sam pod stresom, a možda i drugačije tumačim imejlove...
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Sigurno ću, nakon što dobijem sav svoj novac, zatražiti da zatvorim svoj igrački račun.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Support just lied to me for 5 minutes saying that they finalized my withdrawal and I’m waiting on the payment provider which is bs because my payment provider is instant. They are lying to us 100% and I have the transcript.
Već sam podneo žalbu. Osvojio sam 7.000 evra 12. januara, a do danas sam dobio samo 2.000 evra.
I genuinely think this site is out of money and can not meet the demand of their cashouts. Their own terms and conditions says withdrawals would be processed way quicker. It makes absolutely no sense and this should impact the trust rating when they blatantly lie in the terms and conditions.
It says the finance department will process withdrawals within 3 business days, well for me we’re already at day 6 and I’m still in the "final stages of approval." This site is lying to you and their Terms and conditions are lying to you. I would ask casinoguru to please call on a representative from this company to explain why their terms and conditions and support are lying to us? Why is their trust rating so high?
Jutros sam dobio/la kredit od 500 evra. Još uvek mi fali 5.000 evra... videćemo. Veoma sam pod stresom, a možda i drugačije tumačim imejlove...
Oh, it has been quite some time! With this "speed," I do not even dare to count how many weeks are left to get the whole sum. I wish I could help you feel better, but the only thing I can actually say is hang in there; the money is coming but painfully slow. 🙁
This site always gave me my withdrawals exactly 4 days after I request them but this time I requested a withdrawal on January 27th and it still hasn’t come. I contacted support and she said that they have "finished all the routine checks and all they have to do is finalize it which will be really soon." And I still don’t have it. So basically support is admitting that they could give me my withdrawal but they’re holding it hostage for some reason? Avoid these sites if you can,
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Those casinos with offshore licenses usually use 3rd-party payment processors, which means they finalize the checks and then their finance department gives the green light for the processor, another delay given the circumstances. Hence, this finance holds the list based on the volume of the requests and then sends concrete instructions for payments. That's the usual model for Curacao.
Or they are transitioning from one third-party payment provider to another. It's not that uncommon. Furthermore, it's not a situation that the casinos would prefer to disclose to their players.
I understand the feelings, but the issue is not something we can reflect directly in the Safety Index. This one number basically says how likely the player is to be paid.
No matter how it sounds, they will eventually pay, based on our data (the entire group), as I can see from the complaints. But I get it; it looks strange.
Danas su otkazali isplatu i ja sam to ponovo uradio
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Oh my, this is getting out of control. I assume no further instructions were provided following the withdrawal cancellation; is this correct? If only we knew if this was due to problems with the third-party payment provider, because it sounds like it from what other players have said.
Sada su prihvatili povlačenje novca. Moraćemo da sačekamo i vidimo kada stignu u banku.
Izabela, tvoja isplata od 500 evra je otkazana.
Ako ste sami otkazali povlačenje, nije potrebna nikakva dalja akcija.
Ako niste otkazali zahtev za povlačenje sredstava, otkazivanje može biti uzrokovano tehničkom greškom kod vašeg dobavljača platnih usluga.
Prilikom podnošenja novog zahteva za povlačenje novca, da biste izbegli eventualne neprijatnosti, pratite ova uputstva:
- Uvek koristite isti način plaćanja koji ste koristili za depozit prilikom povlačenja sredstava
- Uverite se da nema čekajućih verifikacija na vašem igračkom nalogu
- Za bolje iskustvo na našoj platformi, preporučujemo korišćenje pregledača Google Chrome.
Pored toga, preporučujemo korišćenje bankovnog transfera za zahteve za povlačenje sredstava.
- Uverite se da ste tačno uneli podatke o kartici i lični IBAN, bez dodatnih razmaka između cifara.
Ako imate dodatnih pitanja, slobodno nas kontaktirajte putem ćaskanja uživo.
Evo imejla koji je stigao
typical prepared email. let's see when the new request will be handed properly. wishing you a smooth process
Dragi Isa.55,
Hvala vam na strpljenju.
Molimo vas da imate u vidu da smo u kontaktu sa našim timom za plaćanja i da ćemo vas što pre obavestiti o vašim novim zahtevima za isplatu. Što se tiče otkazane isplate, izgleda da je otkazao dobavljač plaćanja.
Iskreno vam se zahvaljujemo na razumevanju i saradnji.
S poštovanjem,
Tim Dragonije
OVO JE ODGOVOR KOJI SU POSLALI NA ŽALBU!!!! ALI MISLITE LI DA JE TO ODGOVOR????!!!!😡😡😡😡
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Umm, honestly, to me... it's "just a response." 🙁
Something has been paid, but the process is still extremely painful at best, so I completely understand your emotions. I guess I would be yelling.
Ova situacija mi se uopšte ne sviđa. Martin, koji prati slučaj, mora tome da stane na kraj.
Well, our mediators are in no position to stop anything, especially the casino's lack of sharing information. I believe I said that complaint truly requires patience. So, given the circumstances, maybe it would be beneficial to take a break from this, allowing your mind to drift away a bit, just for a couple of days. Enjoy some time away from the forum; focus on the weekend at hand. Do something else, because frankly, no matter what we feel, nothing can speed things up for now.
only time will tell whether it's going to be something worth yelling at ;(
Yes, that's true. I hope it will be shouting, but ultimately positive.🙂
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Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
