Neverovatno je nečuveno da se sada ponovo ovako svađate. Trajno zatvaranje, trajna zabrana, bez mogućnosti ponovnog otvaranja, a vi ćete mi reći da je kazino u pravu?
Oni su u dosluhu sa kazinom i ni na koji način ne pomažu igračima. Nemam obavezu da kažem kazinu zašto želim da trajno zabranim svoj nalog zauvek i skoro svi kazina rade trajnu zabranu i to je upravo ono što je. Osim što Gama nema, a ti to pokušavaš da odbraniš upravo sada.
Apsolutno nemam saosećanja ako se praviš da ne razumeš. Ovo što pišem je potpuno logično i svako ko ima zdrav razum i samo malo logike će to razumeti i videti na isti način kao ja.
Ako kazino ne poštuje izričiti zahtev za trajno, trajno zatvaranje bez mogućnosti ponovnog otvaranja, ponavljam, bez mogućnosti ponovnog otvaranja, onda je očigledno da je kazino prekršio zaštitu igrača i kazino ni pod kojim uslovima ne sme ponovo da otvori nalog.
Jedini razlog zašto to ne vidite na taj način je taj što imate finansijski interes u kazinu i ne smeta vam ako kazino prekrši zaštitu igrača.
Veruje vam se i onda je to poverenje potpuno iznevereno i smejete se iz rukava sa kazinom jer su igrači tako lakoverni i okreću vam se. Ovog puta neću da trpim i zaista se nadam da ćete ovaj slučaj rešiti onako kako bi ga rešio svako ko nema finansijskih interesa, u moju korist.
Based on what you described here, it may sound like the case is too complicated for external readers, but I'd like to bring some light on it.
When it comes to Casino Guru and complaints related to responsible gambling / accounts closed for gambling addiction etc., we have simple rules that are the basement for all the complaint cases related to it:
Whenever the player asks the casino for the account closure due to gambling issues, gambling addiction, problem gambling or however you'd like to call it and the casino doesn't close the account within a reasonable timeframe (it differs based on how you contact the casino - if it's an email, then let's say 2-3 days should be sufficient), we should stand on the player's side.
When the casino gives the player clear instructions or provides clear instructions on their website regarding the account closure due to above-mentioned reasons and the player fails to follow them, we usually stand on the casino's side.
Whenever the player asks the casino for the account closure without providing the reason and the casino fails to do it or they reopen the account later based on their internal policy, we usually don't punish the casino for it, since the casino has no obligation to keep the account closed for any other reasons that the gambling (health) issues.
It has nothing to do with us protecting certain group of casinos. The approach is always the same.
