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This remains probably the single worst casino experience I have ever had. I hope everyone avoids this pile of trash.
Gama Casino - opšta diskusija (strana 2)
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I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.
Disgusting scam.
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Hello - I'm sorry I felt ill.
Speaking about sickness, I can only agree, the gambling industry is quite a shady place no wonder you have enough.
Once you realize you don't need to be fooled in any casino anymore because it's just no fun at all, that's what I would mark as the best time to say goodbye! 😀.
It's actually quite sad.
But I'd like to thank you for your effort. Would be nice to see you around someday. ✨
Stay well!
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I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.
Disgusting scam.
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Does not sound good at all. I empathize with your attitude, yet it is the first time I'm hearing about similar issues in their sister casino, lasting longer than a year.
Proving something like that is not an easy task. This is what complaints are for, so if you struggle in another casino - Cat, for instance, submit another one.
I'm sorry to say it, but "it is obviously a lie" is not proper proof, so the index stays the same untill someone proves it undoubtedly.
This is how it works:
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By taking a look at reviews of Cat Casino on Casino Guru, you can see that the first mentions of this ’technical difficulty’ are dated over a year ago.
There are numerous reviews mentioning the casino claiming that due to technical difficulties, no withdrawals can not be made.
I think there is substantial info from the side of the customers already.
Ažurirano od strane autora pre 1 godinu
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I checked the casino review page and found nothing. Hey! Any chance the info you mentioned is hidden in the older user reviews by any chance?
That would explain a lot.
But the main approach is still the same. The reputation or Data Team won't change ratings based on the forum posts or user reviews, unquestionable proofs are solely needed for that, which means - complaints.
If you feel that something was overlooked, contact the Data Team and share what you gathered:
data@casino.guru
Not much else I could do from my perspective.
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Otvorio sam nalog na Gama kazinu ali sam ga odmah i zatvorio.Razlog tome je bio link za aktivaciju naloga koji je bio označen kao ne siguran i kako su tamo naveli slični linkovi su se koristili za krađu ličnih podataka.Interesuje me da li je još neko imao slična iskustva za ovim kazinom.
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Ya know, I've never played at Gamma. Thanks for the info. Unfortunately. I have been a gambler online for many yrs and have done really well actually. That's until this year. Everything has changed, there's no regulators and if there are, the "online Casinos" are paying them off. Sad but true. I'm getting ready to file yet another, not one but 2 claims against 2 casinos. One I've complained about before for non payment. They did pay me on the end but I about fell over when I logged in. Under my profile it says "SKILLED PLAYER" lol. Then they took away all bonuses, promos etc. So, I told them they're crazy and I don't play there anymore. "Duckyluck"... The other is BetUS. Been member for yrs. Everything changed when they sold few yrs back. It's really bad. I'm in for a fight but I've got screen shots plus all communications. They're full of it. Oh, the Guru actually gave them an excellent rating? Don't care the truth always comes our, it's a matter of how long and hard you fight for what's right. It's not even about the money, it's principal. They are snakes, and good at ripping you off. They don't have a license. But they found way to get the Govt of Curaco to regulate them. Costa Rica is where they call home however, they are in Canada. For real. I do my research
It's not fun but if we don't say something nothing will change. Still may not but gotta try
Thanks for reaching out.
Look for my posts, I'll do same with you.
Take care......
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Otvorio sam nalog na Gama kazinu ali sam ga odmah i zatvorio.Razlog tome je bio link za aktivaciju naloga koji je bio označen kao ne siguran i kako su tamo naveli slični linkovi su se koristili za krađu ličnih podataka.Interesuje me da li je još neko imao slična iskustva za ovim kazinom.
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Ok, that is serious!
Thanks for the warning! Did you take any screenshots, perhaps? That would be useful!
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Hello, and thank you for your part.
May I remind you of the reply button? It's the best way to stay in touch with someone. 😉 Might be handy, right?
Ažurirano od strane autora pre 1 godinu
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Na žalost nisam napravio snimak ekrana.Ovde sad pisao samo da bi video da li je još neko imao ista iskustva prilikom prijave na ovaj kazino.
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That's a pity. If something like this happens to you next time, you can take a screenshot and post it here. We'll be glad to see it.
I'm also curious if anyone else will have an experience similar to yours. Is this the first time this has happened to you ? Otherwise, have you had previous experience at any other casino with a comparable issue ?
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Nije prvi put da mi se ovako nešto dogodilo prilikom prijave na neki od kazina.I naravno da sam postupio isto kao i u ovom slučaju sa GAMA kazinom.Jednostavno ne vredi rizikovati.Na žalost veliki broj,čak i dobro ocenjenih kazina,uvek pronalaze izgovore da vas ne plate.Mnogo puta mi se desilo,ne vezano za ovu temu,da su tražili nemoguće stvari da bih potvrdio račun,da bih mogao posle da tražim isplatu novca.
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I completely understand. If a person suspects the links might be dangerous, it's certainly not worth it to try and play. Perhaps it's a good thing that you've had similar experiences, because now you know what to do and what not to do if you come across such a link.
If we are talking about verification, yes, sometimes it can be a difficult process, but casinos have to protect themselves, just like they should protect the player, in my opinion. If you are interested, you could also start your own thread on this topic in the section- casinos, where you can describe your experiences in more detail, for example with KYC in different casinos. Other players might also be interested, as there is a lot of discussion about KYC. What do you think?
I would also like to ask you additionally, what other casinos have you had problems with links ? Which impossible things did the casinos ask you to verify your account? Let me know. 🙂
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Trenutno imam pritužbu protiv Game ovde na Guruu jer Gama ne poštuje zaštitu igrača.
Nažalost, ne dobijam jasne odgovore od Casino Gurua i slučaj traje već neko vreme. Već imam osećaj da će Casino Guru ponovo stati na stranu kazina, iako je slučaj sasvim jasan.
Zatvorio sam svoj nalog tamo bez mogućnosti ponovnog otvaranja i trajno, a Gama je svejedno ponovo otvorio nalog.
Trajna zabrana i bez mogućnosti ponovnog otvaranja takođe znači da ni pod kojim okolnostima ne može postojati opcija za ponovno otvaranje naloga. Casino Guru već implicira da je Gama u pravu, što očigledno nije slučaj, i zaista se nadam da će Casino Guru rešiti ovaj slučaj pošteno iu moju korist.
Inače jednostavno niste verodostojni da predstavljate igrače ovde. Gama je već bio kritikovan zbog niza stvari i da to ostane nekažnjeno govorilo bi mnogo o vama.
Da, ljut sam. Casino Guru se neće baviti mojim slučajem, neće kontaktirati Gamu i onda će me za nekoliko nedelja odbiti i stati na stranu kazina. A onda se osećate dvostruko sjebanim kada morate da čekate tako dugo, a da Casino Guru ništa ne uradi.
Zbog toga ponovo tražim da kontaktiram menadžment ili pridruženog menadžera Game i razgovaramo o mom slučaju i predam novac, koji se nezakonito zadržava zbog kršenja zaštite igrača.
Automatski prevedeno:
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Hello there.
Asking here is not going to work. Admins do not deal with complaints, and complaints handlers are non-present here on the forum - I'm sorry.
Well, I checked out the rejected complaint (closed due to insufficient evidence), and I feel it is probably quite similar to the last one, right?
Well, I think this statement is pretty clear:
"Secondly, the term clearly says that you should send an email if you want to permanently close your account due to gambling addiction, which you didn't do. If you did so, you could easily have proof of such action and our approach to this case would be completely different. You must understand that if the casino shares simple and clear instructions on how to request self-exclusion and you didn't follow them, and on top of that you don't have any proof the casino has been informed about your gambling problem, our options are very limited. I assure you that whenever a player provided valid evidence confirming they requested self-exclusion due to gambling addiction, we did everything we could do to help."
And as far as I see, there is again no mention of the gambling problem in the second (still open) complaint.
I strongly advise you to ask your account to be closed due to gambling issues next time you feel like you need to exclude yourself, otherwise, it will probably end up the same.
I'm just trying to help you understand that asking your account to be closed permanently means no real protection. This is not understood as a self-exclusion.
Believe me when I say I understand you're not happy about the current events.
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Neverovatno je nečuveno da se sada ponovo ovako svađate. Trajno zatvaranje, trajna zabrana, bez mogućnosti ponovnog otvaranja, a vi ćete mi reći da je kazino u pravu?
Oni su u dosluhu sa kazinom i ni na koji način ne pomažu igračima. Nemam obavezu da kažem kazinu zašto želim da trajno zabranim svoj nalog zauvek i skoro svi kazina rade trajnu zabranu i to je upravo ono što je. Osim što Gama nema, a ti to pokušavaš da odbraniš upravo sada.
Apsolutno nemam saosećanja ako se praviš da ne razumeš. Ovo što pišem je potpuno logično i svako ko ima zdrav razum i samo malo logike će to razumeti i videti na isti način kao ja.
Ako kazino ne poštuje izričiti zahtev za trajno, trajno zatvaranje bez mogućnosti ponovnog otvaranja, ponavljam, bez mogućnosti ponovnog otvaranja, onda je očigledno da je kazino prekršio zaštitu igrača i kazino ni pod kojim uslovima ne sme ponovo da otvori nalog.
Jedini razlog zašto to ne vidite na taj način je taj što imate finansijski interes u kazinu i ne smeta vam ako kazino prekrši zaštitu igrača.
Veruje vam se i onda je to poverenje potpuno iznevereno i smejete se iz rukava sa kazinom jer su igrači tako lakoverni i okreću vam se. Ovog puta neću da trpim i zaista se nadam da ćete ovaj slučaj rešiti onako kako bi ga rešio svako ko nema finansijskih interesa, u moju korist.
Automatski prevedeno:
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Yeah,
definitely noticed a trend here with Guru protecting mostly Russian-owned, Curacao-based casinos. I find it hard to believe that it is a coincidence these tend to have HIGH SAFETY standards but pretty abysmal customer reviews.
Radka's reply to my accusations of Game and Cat having defended themselves with 'technical issues' is beyond absurd.
Radka, can you not read? It is quite visible from the reviews for _Cat Casino_ that they have had these 'technical difficulties' for over a year.
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Isn't it simply because most of casinos in our database are licensed in Curacao? Then we clearly receive most of the complaints against those casinos and in some cases, we clearly stand on their side. You could hardy say that we tend to protect casinos based in Estonia since we don't have enough of them in the database.
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Neverovatno je nečuveno da se sada ponovo ovako svađate. Trajno zatvaranje, trajna zabrana, bez mogućnosti ponovnog otvaranja, a vi ćete mi reći da je kazino u pravu?
Oni su u dosluhu sa kazinom i ni na koji način ne pomažu igračima. Nemam obavezu da kažem kazinu zašto želim da trajno zabranim svoj nalog zauvek i skoro svi kazina rade trajnu zabranu i to je upravo ono što je. Osim što Gama nema, a ti to pokušavaš da odbraniš upravo sada.
Apsolutno nemam saosećanja ako se praviš da ne razumeš. Ovo što pišem je potpuno logično i svako ko ima zdrav razum i samo malo logike će to razumeti i videti na isti način kao ja.
Ako kazino ne poštuje izričiti zahtev za trajno, trajno zatvaranje bez mogućnosti ponovnog otvaranja, ponavljam, bez mogućnosti ponovnog otvaranja, onda je očigledno da je kazino prekršio zaštitu igrača i kazino ni pod kojim uslovima ne sme ponovo da otvori nalog.
Jedini razlog zašto to ne vidite na taj način je taj što imate finansijski interes u kazinu i ne smeta vam ako kazino prekrši zaštitu igrača.
Veruje vam se i onda je to poverenje potpuno iznevereno i smejete se iz rukava sa kazinom jer su igrači tako lakoverni i okreću vam se. Ovog puta neću da trpim i zaista se nadam da ćete ovaj slučaj rešiti onako kako bi ga rešio svako ko nema finansijskih interesa, u moju korist.
Automatski prevedeno:
pre 1 godinu
Based on what you described here, it may sound like the case is too complicated for external readers, but I'd like to bring some light on it.
When it comes to Casino Guru and complaints related to responsible gambling / accounts closed for gambling addiction etc., we have simple rules that are the basement for all the complaint cases related to it:
Whenever the player asks the casino for the account closure due to gambling issues, gambling addiction, problem gambling or however you'd like to call it and the casino doesn't close the account within a reasonable timeframe (it differs based on how you contact the casino - if it's an email, then let's say 2-3 days should be sufficient), we should stand on the player's side.
When the casino gives the player clear instructions or provides clear instructions on their website regarding the account closure due to above-mentioned reasons and the player fails to follow them, we usually stand on the casino's side.
Whenever the player asks the casino for the account closure without providing the reason and the casino fails to do it or they reopen the account later based on their internal policy, we usually don't punish the casino for it, since the casino has no obligation to keep the account closed for any other reasons that the gambling (health) issues.
It has nothing to do with us protecting certain group of casinos. The approach is always the same.
