Pisao sam ovom kazinu gate777, rekli su mi Luna da ne postoji takva 35fs promocija, ili bilo koja druga, moj odgovor ovom kazinu koji je guru dobro ocenio je da rade lažno oglašavanje, što gubi vreme i igrače , Jednostavno, ono što imaju je ozbiljan kazino, sa uglednim ljudima.
Hi, are you referring to the bonus we have at the website - 35 FS for the game Aloha Christmas ? On our site it also says that the bonuses are not available for all countries. Did you write to support or live chat where the casino informed you that they no longer have this bonus ?
I tried to withdraw money, and they locked my account for 7 weeks, week 2 I was told account verified no one would reply, finally got it unlocked and they took all my money, I still have not had a email, Live surport was no help I asked for some complimentary free spins in the meantime and was offered a bonus in stead, I said I had no money, they asked why I said because you took it I'll have to wait until pay day and then excluded me for my replys still no email still no money, don't recommend at all, I did untill I tryed to cash out, took my money for months then do this
Hi, so the casino first blocked your account where you had funds and then unblocked it with the fact that you had nothing in it, do I understand correctly ? Was there any reason for the casino to take your money ?
I think in this case it would probably be best to lodge a complaint because it is not right to block an account with money and then unblock it and take the money without a reason. You can find a link to the complaint here: https://casino.guru/complaints/all
Are you going to try it and go for it ?
Zdravo. Imam ozbiljan problem sa ovim kazinom pošto sam pre 2 dana zahtevao povlačenje 1.000.000 clp i sada proveravam svoj račun i izgleda da nemam povlačenje na čekanju i da je novac nestao sa mog računa. Kontaktirao sam podršku i rekli su mi da će mi poslati e-mail i ništa se nije dogodilo.
Hi, did the casino also tell you any reason why you can no longer see your withdrawal ? Isn't it possible that the casino has already sent you the money ? As for the email, you still haven't received anything from the casino ?
However, I see that you managed to file a complaint, so our team will try to help you in your situation.
If you hear anything new don't hesitate to update us.
Zdravo. Kazino mi je odgovorio da će mi sutra popodne ponovo poslati novac na moj račun za igre, čekaću. Reći ću vam sutra, hvala vam puno.
I understand, so we will wait to see if the casino keeps its promises and you get your money. When that happens, don't hesitate to let me know.
Zdravo, kazino mi je zapravo vratio novac, ali kada sam ponovo pokušao da zatražim povlačenje, blokirali su mi račun sa svim novcem, ne mogu da uđem. Tražio sam odgovarajuća objašnjenja, ali mi ih nisu dali, samo su mi rekli da treba da sačekam mejl koji nikad ne stigne. 
So you still don't have any explanation from the casino why they blocked your account ? It's quite strange if the casino told you that they will return the money to your gaming account and as soon as they gave it to you they blocked your account.
However, since you have a complaint with us, our team will try to help you.
If you have any further information, please do not hesitate to let us know.
Zdravo, kazino i dalje drži moj nalog blokiran, rekli su mi da će ga otključati kada potvrde moju adresu, već su ga verifikovali i još uvek je blokiran. Već sam poslao nekoliko mejlova, ali nema odgovora.
I get that this is certainly frustrating and I don't think it takes that long to verify the address. Especially when you say it's already verified but the account is still blocked. Of course the casino's response would be the best, but since they don't bother to answer, it's difficult.
However, our team will try to help you and hopefully you will get your money back.
I will wait for the next update.
Da, istina je da sam prilično frustriran jer moj nalog drže blokiranim i sve je već verifikovano, čak su mi poslali i mejl da je već verifikovan. Ali kada pitam kada će mi deblokirati nalog, ne odgovaraju ništa i samo me teraju da čekam. Veoma sam zabrinut jer je moj novac tu i ne vidim ništa jer mi ne daju pristup računu.
I totally understand that you are frustrated because I would be too. The fact that the casino doesn't actually answer your question may be because they are still doing follow-up checks. If you are getting nowhere and the casino is not communicating, then since you have a complaint filed as I said, our team will try to help. I will keep my fingers crossed for you. 🤞
Zdravo, moj nalog je i dalje blokiran, komuniciram putem ćaskanja i kažu mi da nastavim da čekam, ne daju mi nikakvo rešenje i moj novac je još uvek tu.
Well, I'm sorry to hear that the only answer you get is just to wait. I don't think it's right when you have absolutely no idea what's going on.
However, I also noticed that we have contacted the casino to respond to the complaint and so far they have not done so. I hope that they will provide an answer and a solution so that everything is resolved and you get your money. Good luck. ☘️
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