Hey, I find it quite strange that if you were to do a supplementary verification and the casino asks for your address again, they basically refuse you the same one. Did you ask what is the reason for this and why does the casino ask for documents that have already been verified ?
However, I saw that you managed to open a complaint, so let's see where our team gets to if you don't manage to resolve your situation.
If you had something new would it be possible to update us ?
Hi.
I have a pending complaint with HELLSPIN with the help of Casino guru
Since that I have found out they are not licensed . I don't think I have a hope in re cooperating my winnings they confiscated .
And how.can they trade if no licence there is got to be a governing body that cam shut them down or fine them for being unfair .
Hi, yes this is correct information and we have it listed on our website for this casino as well that it operates without a license.
However, what is the problem in your case and why casino doesn't want to pay you your money ? Can you tell us a little more about the problem ?
Nevertheless, since you have an open complaint, nothing is lost and we will see what our team can do. I hope it will all be resolved in the end and you will be happy, but let's not get ahead of ourselves and wait and see how things develop.
I will wait for the answer.
Hi ,
Pls ready current case with them andi have the game history of my 5000 spins
As you will see I fought hard to win that money . Only to loose. It on a technicality . I contacted them they said decision is final
So heartbreaking
Maritess
I think such evidence would certainly be useful in the complaint you have open. And while it is still in progress, I'll try to wait and see where the team get you. I want to firmly believe that it can be solved. So let's be patient as this whole thing unfolds.
Good luck. ☘️
Nedavno sam osvojio nešto novca na paklenom spinu, nakon potpune verifikacije računa tražim povlačenje, ali piše da moja banka i dalje odbija povlačenje, pokušavam da otvorim kripto račun da bih mogao da učitam novac tamo i onda povučem to . Još neki savet?
Have you tried to ask your payment provider about this? The issue could really be on their side.🤷♀️
Pa zato što pišeš bez dozvole - imaš dozvolu ili sam ja pijan? 
I do not understand your question here, actually.🤷♀️ We could not find any information about a license at this casino. Could you post the link to where you found this information, if possible?
Ako kliknete na sliku na dnu, piše License Curacao ili kako se već zove? Ili je ono što piše nebitno?
Could you perhaps post a URL where you found this information, please? Our data team couldn't find any licenses at this casino, unfortunately.🤷♀️
Postoji li posebna oblast u kojoj možete pronaći licence? Postavio sam samo fotografiju gde tako piše, samo zato što tamo piše, zar to ne znači da imaju dozvolu?
Sorry, but if you check the information on our website, it says "unverifiable.". That means that our data team couldn't verify this license.
Dobro veče, pokušao sam da podignem 500€ i drugi za 1500€ Povukao sam bankovnim transferom (bankovnim transferom) Takođe sam dobio relevantne mejlove da su oba odobrena (takođe su identifikovali sva tražena dokumenta od mene koliko će dana biti pripisano na moj račun ovim metodom? Hvala
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Hvala vam puno sve je prošlo dobro i nisam imao problema!!!!!
So I'm glad, how long did it take for your money to finally arrive? 🙂
Oni su takvi umetnici lopovi! Nikada ranije nisam doživeo ovako nešto!!! Savetujem svima da ovde ne polože nijedan cent!! Nadam se da će sajt biti zatvoren
Apsolutno sumnjivo po mom mišljenju. Uvjeti i odredbe pominju ograničenje uloga, ali nema ništa o tome da igrač mora sam obratiti pažnju na to. Nisam namerno stavio veću opkladu i samo povremeno, što je takođe dozvolio kazino. Pretpostavio sam da je blokiran kao u drugim kockarnicama a ne da sam morao da obratim pažnju na to jer nedostaje obaveštenje! Zaključak: konfiskovan i bez ikakvih ustupaka. Samo standardni odgovori podrške! Na veb lokaciji nema licence! Podrška nije mogla i nije htela da mi kaže ni ime davaoca licence, a kada sam postavljao pitanja o tome, samo su me uputili na fusnotu na sajtu gde je trebalo da se nađe! Znači nema licence!! Nadam se da niko više ne igra ovde i da je sajt ugašen!! Po mom mišljenju, to što rade je prevara!
Hello.
I believe that you have done the right thing by submitting your complaint here. Our team can investigate the whole matter when the right time comes because, as explained by your complaint resolver, we need to wait 14 days before we can intervene. Hopefully, the casino will communicate with our complaint team so everything can be checked out and the complaint can come to its best resolution.
May I ask if you have ever withdrawn money from this casino before, or is this your first time?
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