Hey, I find it quite strange that if you were to do a supplementary verification and the casino asks for your address again, they basically refuse you the same one. Did you ask what is the reason for this and why does the casino ask for documents that have already been verified ?
However, I saw that you managed to open a complaint, so let's see where our team gets to if you don't manage to resolve your situation.
If you had something new would it be possible to update us ?
Hi.
I have a pending complaint with HELLSPIN with the help of Casino guru
Since that I have found out they are not licensed . I don't think I have a hope in re cooperating my winnings they confiscated .
And how.can they trade if no licence there is got to be a governing body that cam shut them down or fine them for being unfair .
Hi, yes this is correct information and we have it listed on our website for this casino as well that it operates without a license.
However, what is the problem in your case and why casino doesn't want to pay you your money ? Can you tell us a little more about the problem ?
Nevertheless, since you have an open complaint, nothing is lost and we will see what our team can do. I hope it will all be resolved in the end and you will be happy, but let's not get ahead of ourselves and wait and see how things develop.
I will wait for the answer.
Hi ,
Pls ready current case with them andi have the game history of my 5000 spins
As you will see I fought hard to win that money . Only to loose. It on a technicality . I contacted them they said decision is final
So heartbreaking
Maritess
I think such evidence would certainly be useful in the complaint you have open. And while it is still in progress, I'll try to wait and see where the team get you. I want to firmly believe that it can be solved. So let's be patient as this whole thing unfolds.
Good luck. ☘️
Nedavno sam osvojio nešto novca na paklenom spinu, nakon potpune verifikacije računa tražim povlačenje, ali piše da moja banka i dalje odbija povlačenje, pokušavam da otvorim kripto račun da bih mogao da učitam novac tamo i onda povučem to . Još neki savet?
Have you tried to ask your payment provider about this? The issue could really be on their side.🤷♀️
Pa zato što pišeš bez dozvole - imaš dozvolu ili sam ja pijan? 
I do not understand your question here, actually.🤷♀️ We could not find any information about a license at this casino. Could you post the link to where you found this information, if possible?
Ako kliknete na sliku na dnu, piše License Curacao ili kako se već zove? Ili je ono što piše nebitno?
Could you perhaps post a URL where you found this information, please? Our data team couldn't find any licenses at this casino, unfortunately.🤷♀️
Postoji li posebna oblast u kojoj možete pronaći licence? Postavio sam samo fotografiju gde tako piše, samo zato što tamo piše, zar to ne znači da imaju dozvolu?
Sorry, but if you check the information on our website, it says "unverifiable.". That means that our data team couldn't verify this license.
Dobro veče, pokušao sam da podignem 500€ i drugi za 1500€ Povukao sam bankovnim transferom (bankovnim transferom) Takođe sam dobio relevantne mejlove da su oba odobrena (takođe su identifikovali sva tražena dokumenta od mene koliko će dana biti pripisano na moj račun ovim metodom? Hvala
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal.
However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start.
I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you.
So be sure to keep me updated as things develop.
Hvala vam puno sve je prošlo dobro i nisam imao problema!!!!!
So I'm glad, how long did it take for your money to finally arrive? 🙂
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
