Zdravo, pokušavam da dobijem neke odgovore o isplati koju sam zahtevao pre 3 dana. Ne pokušavam da se žalim, jednostavno dobijem odgovore jer niko iz VIP podrške (dobio sam platinasti status zbog istorije igranja na drugim lokacijama) niti njihov onlajn ćaskanje ne odgovara ili mi daje ljubazan odgovor osim „ostavili smo belešku za finansije'... S obzirom na to, evo priče:
Prijavio sam se 14.11.2023., dao sam bonus na meč deponovan oko 300$ u LTC, oni su se poklopili i nastavili da igraju neke Gates of Olimpus, zeznuli su me (od strane Gejtsa) od kupovine bonusa od 300$ tako da me moj VIP domaćin šutnuo ono što on naziva 50 dolara u gotovini, pretpostavljam da to znači da nema zahteva za igranje ili preokretanje i nastavite dalje.
Nastavljam da dobijem lep bonus od 3 hiljade dolara i odlučujem da igram nešto drugo dok razgovaram sa svojim domaćinom na Telegramu. Spomenuo sam bonus i on je čestitao itd, pitao sam ga o mojoj sposobnosti da povučem i on je rekao da će to biti jednostavno i trenutno (zapamtite ovo). Ali da sam morao da igram preko 20.000 dolara... normalno ne bih uzeo ovakav bonus, ali priznajem da jesam jer je veštačka inteligencija imala 300 dolara da izgubi, a BI je pročitao da se ne preokreću na drugi forum, ali to je bila očigledna greška na tom delu postera i ja što nisam proverio na njemu...opet nema štete, nema greške.
Nastavio sam da poništim uslov od 20k i u roku od otprilike sat vremena bio sam spreman da unovčim 11k od svog dobitka. U tom trenutku, da ne bih ostavio utisak da me nema zauvek, napravio sam povlačenje za 10k, i igrao sa ostatkom za malo promptno gubljenje, opet bez štete, bez faula.
Tokom tog dana bio sam u prilično stalnom kontaktu sa svojim domaćinom, pitajući ga o statusu isplate, šta treba da očekujem itd... prema njemu, sve je bilo od breskve i kreme i trebalo bi da završim do kraja. Verovao sam mu na reč, i nastavio sam svako veče o svom danu.
Sledećeg dana, bez sredstava, javite se za podršku jer je status mog domaćina na Telegramu bio da je kod kuće i osećao sam se nepristojno dok sam ga tamo gnjavio. Podrška mi je rekla da je ostavio poruku za finansije i da ću uskoro dobiti sredstva...to je bio poslednji put da je podrška odgovorila na moje zahteve za ćaskanje, sada su svi ostali na čitanju (ispravka...kao i ja pišući ovo...podrška mi je rekla "U redu je, ne brini", ali mi je mama poslala odgovor kada sam (odmah) odgovorio pitajući šta znači u redu)
Opet, samo tražim podršku i pojašnjenje o ovome...Zaista bih voleo da znam dan kada mogu da očekujem da moja sredstva stignu. To je to, i ni jednog sekunda ne osećam da je to preveliko pitanje.
Hello, trying to get some answers on a payout that I requested 3 days ago. I'm not trying to complain, simply get answers because no one from VIP support (I was give Platinum status due to may gaming history at other locations) nor their online chat is responding or giving me an kind answer except 'we left a note for finance'.... That being said, here's the story:
I signed up on 11/14/2023, did a match bonus deposited approx $300 in LTC, they matched and went on to play some Gates of Olympus, get screwed (by Gates) out of a $300 bonus buy so my VIP host kicks me what he's calling $50 cash, I assume this means no playth-through or rollover requirements and move on.
I proceed to hit a nice $3k bonus and decide to play something else all while talking to my host on Telegram. I mentioned the bonus and he gave congrats etc, I asked him about my ability to withdrawal and he stated it'll be simple, and instant (remember this). But that I had to play through over $20,000..normally I'd not have taken a bonus like this, but I'll admit I did because A I had the $300 to lose and B I had read that they don't do roll over on another forum, but that was an obvious mistake on that posters part and me for not checking on it...again no harm, no foul.
I proceed to annihilate the 20k requirement and within about an hour or so I was ready to cash out 11k from my winnings. At which point as to not give the impression I was gone for ever, I did a withdrawal for 10k, and played with the rest for a bit promptly loosing, again no harm, no foul.
During that day I had been in pretty much constant contact with my host, asking him about the payout status, what I should expects etc...according to him, everything was peaches and creme and I should be getting by close of business. I trusted his word, and went on about my day an evening.
The following day, no funds, reach out to support because my host's status on Telegram was he was at home and I felt rude bothering him there. Support told me that he had left a note for finance and that I'd be getting funds shortly...that was the last time support has answered my chat requests, they now are all left on read (correction...as I am writing this...support told me "It's in queue don't worry" but has been mum on sending me a response when I (instantly) replied asking what in queue meant)
Again, I am just looking for support, and clarification on this...I'd really like to know the day I can expect my funds arrive. That's it, and not for one second do I feel that is too big of an ask.
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