Sada tražim od mene ovo.
Da li je bezbedno pružati ovakve informacije sa njima?
Imaju li pravo da traže tako nešto?
Takođe i drugim ljudima koji su tražili konkretan prateći dokument, kakav je bio nastavak razgovora?
Now the request from me this.
Is safe to provide informations like this with them ?
Do they have the right to ask for such a thing?
Also to other people who asked for the specific supporting document, what was the continuation of the discussions?
Pa, sasvim je lako odgovoriti.
Pratite moju ideju: Registrovali ste se tamo, a prilikom registracije ste takođe potvrdili da ste pročitali ceo set uslova. Posle toga ste igrali, pa je sada prekasno za raspravu da li kazino ima prava, zar ne? 🙂
Na osnovu vaše istorije depozita i aktivnosti igranja, svaki kazino „ima pravo" da zatraži izvor sredstava od bilo kog igrača da potvrdi da su ta sredstva u redu i da je igrač igrao sopstvenim sredstvima.
Možda možete saznati više u našem besplatnom e-kursu fokusiranom na ovu temu. Probajte to ovde 👈
Well, it's quite easy to answer.
Follow my idea: You registered there, and upon registration, you also confirmed that you read the whole set of terms and conditions. After that, you played, so now it's far too late to debate whether the casino has the rights, don't you think? 🙂
Based on your deposit history and playing activity, each casino "has the right" to ask a source of funds from any player to confirm those funds were alright and the player has played with his own funds.
Maybe you can learn more in our free e-course focused on this topic. Try that here 👈
Da! Po ovoj logici, ako mi traže sliku gole, moraću da je pošaljem jer sam prihvatio uslove kada sam se prijavio.
Yes! By this logic, if they ask me for a picture of me being naked I will have to send it because I accepted the terms when I signed up.
Μάλιστα! Με αυτή τη λογική, αν μου ζητήσουν φωτογραφία που να είμαι γυμνός θα πρέπει να τη στείλω γιατί αποδέχτηκα τους όρους όταν έκανα εγγραφή.
Do sada još uvek nisam dobio odgovor/odluku od Gaming Curacao o mom predmetu koji je u toku. Ranije im je trebalo 3 meseca za odgovor, nadao sam se da će sada trebati manje vremena, ali bih mogao da prekoračim to vreme čekanja.
Takođe, bojim se da će to potrajati duže jer su umešani u slučaj bankrota drugog holandskog kockara koji bi mogao da dovede do kraja 1 glavnog vlasnika licence na Kurasau.
So far I still got no answer/ruling from Gaming Curacao about my ongoing case. Earlier it took them 3 months for a answer, I was hoping it would take less time now but I might exceed that waiting time.
Also, I am afraid that it will take longer since they are involved in a bankrupcy case from another Dutch gambler which might result in the end of 1 Master License Holder in Curacao.
Da! Po ovoj logici, ako mi traže sliku gole, moraću da je pošaljem jer sam prihvatio uslove kada sam se prijavio.
Yes! By this logic, if they ask me for a picture of me being naked I will have to send it because I accepted the terms when I signed up.
Μάλιστα! Με αυτή τη λογική, αν μου ζητήσουν φωτογραφία που να είμαι γυμνός θα πρέπει να τη στείλω γιατί αποδέχτηκα τους όρους όταν έκανα εγγραφή.
Dobro 🙂Po istoj logici, koristite ovaj pristup kao razlog zašto treba da pročitate uslove, a ne samo da kliknete na „Slažem se" ili „Pročitao sam uslove i odredbe". Šta kažete?
Naravno, razumem da možda mislite da je lakše suprotstaviti se kazinu jer osećate da ste u pravoj poziciji. (Iskreno, rekao bih da niste.) Ono što sam pokušavao da objasnim je da je saradnja uvek najbolji način. Pratite logiku, molim vas: ako kazino insistira na nečemu sa čime se ne slažete, zar ne biste rekli da prolazak verifikacije treba da bude vaš prioritet? Jednom kada imate novac, imate sve vreme koje želite da ih zadirkujete.
U svakom slučaju, kao što sam rekao, dokaz o prihodima je neka vrsta standarda. Žao mi je što ti se ne sviđa. 🤷♀
„Na osnovu vaše istorije depozita i aktivnosti igranja, svaki kazino „ima pravo" da zatraži izvor sredstava od bilo kog igrača da potvrdi da su ta sredstva u redu i da je igrač igrao sopstvenim sredstvima."
Good one 🙂By the same logic, use this approach as the reason why you need to read the terms and not just click on "I agree" or "I read T&C". What do you say?
Of course, I understand you may think it's easier to oppose the casino because you feel you are in the right position. (Frankly, I'd say you are not.) What I was trying to explain is that cooperation is always the best way. Follow the logic, please: if the casino insists on something you disagree with, wouldn't you say that passing the verification should be your priority? Once you have the money, you have all the time you want to tease them.
Anyway, as I said, proof of income is sort of a standard. I'm sorry you don't like it. 🤷♀️
"Based on your deposit history and playing activity, each casino "has the right" to ask a source of funds from any player to confirm those funds were alright and the player has played with his own funds."
Do sada još uvek nisam dobio odgovor/odluku od Gaming Curacao o mom predmetu koji je u toku. Ranije im je trebalo 3 meseca za odgovor, nadao sam se da će sada trebati manje vremena, ali bih mogao da prekoračim to vreme čekanja.
Takođe, bojim se da će to potrajati duže jer su umešani u slučaj bankrota drugog holandskog kockara koji bi mogao da dovede do kraja 1 glavnog vlasnika licence na Kurasau.
So far I still got no answer/ruling from Gaming Curacao about my ongoing case. Earlier it took them 3 months for a answer, I was hoping it would take less time now but I might exceed that waiting time.
Also, I am afraid that it will take longer since they are involved in a bankrupcy case from another Dutch gambler which might result in the end of 1 Master License Holder in Curacao.
Oh,.. dodajte tekuće zakonodavne promene koje se dešavaju upravo sada, i po mom mišljenju, kašnjenje je neizbežno. 🤦♀
Oh,.. add the ongoing legislative changes happening right now, and in my opinion, the delay is inevitable. 🤦♀️
Pre svega, 98% mog obima je na kazinu sa heibets.io i vi pomažete igračima sa problemima vezanim za kazino. Čini se da vi (kazino.guru) mislite da je problem 200 USD u sportskom klađenju. Kao što je ranije rečeno, moj slučaj sa heibets-om se odnosi na verifikaciju, a ne na sportsko klađenje ili igru u kazinu. Zato kažem da je vaša izjava lažna, jer nije uzeo u obzir nedavne događaje. Slučaj se pomerio sa žalbe podnete u julu 2023. „Svi smo slični, ali neki su sličniji od drugih". Čini mi se relevantnim za pisanje jer nisam toliko sličan kao drugi ovde na forumu. Opljačkana usred bela dana i niko ne reaguje.
First of all, 98 % of my volume is on casino with heybets.io and you are helping players with casino releated problems. You (casino.guru) seem to think it is the 200 usd in sportsbetting which is the issue. As stated previously, my case with heybets is in regards to verification, not sportsbetting or casino play. That is why I say your statement is false, because it has not taken recent events into account. The case have moved on from the complaint submitted July 2023. " We are all alike, but some are more alike than others". Seems relevant to write as I am not as alike as others here in the forum. Robbed in broad daylight and no one reacts.
Sa sudskim procesom i mogućim dodatnim potraživanjima (pošto će se pridružiti više prevarenih igrača) što će dovesti do većeg opterećenja za njih.
A ako budu proglašeni bankrotom biće samo teže 😕
With the courtcase and possible more claims to arise (as more duped players will join) which will lead to a higher workload for them.
And if they get declared bankrupt it will only become harder 😕
Pre svega, 98% mog obima je na kazinu sa heibets.io i vi pomažete igračima sa problemima vezanim za kazino. Čini se da vi (kazino.guru) mislite da je problem 200 USD u sportskom klađenju. Kao što je ranije rečeno, moj slučaj sa heibets-om se odnosi na verifikaciju, a ne na sportsko klađenje ili igru u kazinu. Zato kažem da je vaša izjava lažna, jer nije uzeo u obzir nedavne događaje. Slučaj se pomerio sa žalbe podnete u julu 2023. „Svi smo slični, ali neki su sličniji od drugih". Čini mi se relevantnim za pisanje jer nisam toliko sličan kao drugi ovde na forumu. Opljačkana usred bela dana i niko ne reaguje.
First of all, 98 % of my volume is on casino with heybets.io and you are helping players with casino releated problems. You (casino.guru) seem to think it is the 200 usd in sportsbetting which is the issue. As stated previously, my case with heybets is in regards to verification, not sportsbetting or casino play. That is why I say your statement is false, because it has not taken recent events into account. The case have moved on from the complaint submitted July 2023. " We are all alike, but some are more alike than others". Seems relevant to write as I am not as alike as others here in the forum. Robbed in broad daylight and no one reacts.
Hej tamo.
Iskreno sam se nadao da do ovoga neće doći, ali dozvolite mi da podelim ono što smo saznali kada ste rekli
„Svi smo slični, ali neki su sličniji od drugih" zaista ste bliski. 🙁
Prema internim informacijama, "igrač je blokiran zbog lažnih aktivnosti u vezi sa sportskim klađenjem (označeno od strane provajdera BETBI)"
Ima još toga, a kao dodatni poseban znak, uvereni smo da ne koristite našu platformu za žalbe u dobroj nameri. Ali poštujem vas kao člana i neću da iznosim dalje detalje, što vas stavlja u ne baš pristojno svetlo.
Osim toga, ja i niko drugi smo upoznati sa najnovijim događajima koje ste pomenuli, ali u svakom slučaju to neće promeniti činjenicu da je poslednja prijava protiv Heibetsa zatvorena zbog sportskog klađenja. 🤷♀
Ako smatrate da treba da ažurirate informacije, zatražite da se žalba ponovo otvori.
Nije nam poznata nijedna žalba u vezi sa kazinom koju ste nedavno podneli protiv istog kazina.
Dakle, postoji li nešto sa čime mogu da vam pomognem, možda?
Hey there.
I was truly hoping it wouldn't come to this, but allow me to share what we found out when you're saying
" We are all alike, but some are more alike than others" you are quite close indeed. 🙁
According to internal information, "the player was blocked due to sports betting fraudulent activity (flagged by provider BETBY)"
There's more, and as an additional special sign, we are convinced you're not using our complaint platform in good faith. But I respect you as a member, and won't share further details, which puts you in a not very decent light.
Aside from that, I and no one else are familiar with the most recent events you mentioned, but in any case, it won't change the fact that the latest complaint against Heybets was closed due to sports betting. 🤷♀️
If you feel you need to update information, ask for the complaint to be reopened, please.
We are not aware of any casino-related complaint recently submitted against the same casino by you.
So, is there anything I can help you with, perhaps?
Trebalo bi da pročitate Džordža Orvela da biste razumeli moj citat. Po mom mišljenju, potcenjen pisac.
Poslao sam novu žalbu protiv heibets.io 09.02.2024. Nisam čuo nikakve vesti o tome.
„prevarna aktivnost sportskog klađenja (označeno od strane provajdera BETBI)". Stavio sam opkladu na cenu koja je bila viša nego što bi trebalo da bude (po mom mišljenju). Logika svakog sportskog klađenja od strane svakog kladioničara btv. Sasvim je očigledno da niste bili u igrici sportskog klađenja. Dobar sam u sportskom klađenju (volim da mislim) i stavio sam opkladu na nišu na tržištu gde su i drugi mislili da je cena pala. Sportski provajder je odlučio da ga označi kao lažan zbog ovoga. Poznato je da je Betbi sportska kladionica za kazina na Curacao nižem nivou. Ono što kažu da je lažno, ne mogu da shvatim ozbiljno.
Pa, šta sam ovde pogrešio, ako smem da pitam? I da, to je bilo ono što se dogodilo u vezi sa sportskim klađenjem na heibets.io.
Tužan sam što kažete „Ima još, i kao dodatni poseban znak, uvereni smo da ne koristite našu platformu za žalbe u dobroj nameri. Ali poštujem vas kao člana i neću deliti dalje detalje, što stavlja ti u ne baš pristojnom svetlu". Verujem da će sve žalbe koje sam poslao casino.guru pobediti u IBAS-u. Molimo podelite detalje. Nemam problem sa tim.
You should read some George Orwell to understand my quote. An underrated writer in my opinion.
I sent a new complaint against heybets.io the 09.02.2024. I have not heard any news regarding it.
"sports betting fraudulent activity (flagged by provider BETBY)". I placed a bet on a price which was higher than it should be (in my opinion). The logic of every sportsbet placed by every bettor btw. It is quite apparant that you have not been in the sportsbetting game. I am good at sportsbetting (I like to think) and placed a bet in a niche market where others thought the price was off too. The sportsprovider has decided to flag it as fradulent due to this. Betby is known to be a sportsbook for bottom tier curacao casinos. What they say is fraudulent I cant really take seriously.
So, what have I done wrong here, if I might ask? And yes, this is was what transpired in regards to the sportsbets at heybets.io.
I am sad that you say "There's more, and as an additional special sign, we are convinced you're not using our complaint platform in good faith. But I respect you as a member, and won't share further details, which puts you in a not very decent light." I beleive all the complaints I have sent to casino.guru would win in IBAS. Please share the details. I have no issue with it.
Hvala na preporuci, već sam pročitao jednu njegovu knjigu u školi. On nije tako loš pisac.
Što se tiče vaše žalbe od datuma, imam osećaj da se radi o sportskom klađenju i mislim da zato na kraju neće proći. Pošto nismo upoznati sa ovim pitanjem, teško je proceniti da li ste nešto pogrešili ili ne.
Međutim, da li ste pokušali da podnesete žalbu na bilo kom sajtu koji se bavi sportskim klađenjem? Možda bi tamo bilo smislenije i mogli bi da vam pomognu. Mogu da vam dam i neke linkove do takvih sajtova ako ste zainteresovani.
Thanks for the recommendation, I've already read one book by him at school. He's not such a bad author.
As for your complaint from the date, I have the feeling that it is all about sports betting and I think that is why it will not pass in the end. As we are not familiar with the issue, it is difficult to assess whether or not you have done something wrong.
However, have you tried to file a complaint on any sites dealing with sports betting ? Maybe there it would be more meaningful and they would be able to help you. I could also give you some links to such sites if you are interested.
Zdravo Radka. Molim vas da ponovo pogledate moju žalbu. Ja sam šokiran. Kazino guru je postavio pitanje. I šta su uradili?
Čekali su 3 nedelje, a sada me pitaju za dokumente (sada ne znam koji) i čak nisu odgovorili na vaše pitanje.
Toliko je očigledno da to rade namerno. Pogledajte molim vas drugu žalbu. Čekaju 2-3 nedelje, a odgovaraju u poslednjem trenutku
Hi Radka. Please look at my complaint again. I am shocked. Casino was asked by casino guru the question. And what have they done?
They waited for 3 weeks, and now ask me for documents ( i do not now which one) and they even have not replied to your question.
It is so obvious that they are doing it intentionally. Look please at other complaint. They wait for 2-3 weeks, and reply at the last moment
Voleo bih da to uradim, ali vi ste jedina služba za žalbe na koju oni odgovaraju. Ako biste mogli da pronađete bilo koju drugu, voleo bih da je koristim (probao sam prethodni link).
Kao što sam rekao, sportsko klađenje ovde nije glavna tema. Mogu da pošaljem komunikacije sa hejbetima da se sami uverite. Nikada me nisu direktno kontaktirali i rekli da sam počinio bilo kakvu grešku. Ne u sportu. Ne u kazinu. Oni znaju da se mogu izvući ako izbace reč "sport", a vi nećete ništa učiniti. Jedva sam dotakao kladionicu.
Would love to do so, but you are the only complaint service they respond to. If you could find any other I would love to use it (I have tried the previous linked).
As I said, sportbetting is not the main issue here. I can send communications with heybets so you can see for yourself. They have never contacted me directly saying I have done any wrongdoing. Not in sports. Not in casino. They know they can get away with dropping the word "sports", and you will not do anything. I have barely touched the sportsbook.
Upravo to rade. Oni stalno pronalaze načine da izbegnu davanje profita svetu bez ikakvog opravdanja. Kazino guru može slediti istu taktiku i vršiti pritisak na njih tako što će ih pitati zašto ne opravdavaju odlaganje svojih odgovora i isplatu dobitaka. heibets kazino ima specifične taktike da sistematski izbegava isplatu dobitaka svojim igračima i to mora da prestane. Ne može on tako bez razloga i razloga da krade narodne pare.
Kazino guru, ljudi vam veruju da ćete im pomoći da reše njihov problem jer ste najkorisniji i najorganizovaniji. Ne možete se fokusirati na sportsko klađenje jer sam heibets nema ništa da vređa igrače, on ga jednostavno koristi kao odbranu jer zna da se nećete upuštati da biste proklizali i zloupotrebili novac kupaca.
That's exactly what they do. They constantly find ways to avoid giving the profits to the world without any justification. The casino guru can follow the same tactic and pressure them by asking them things about why they don't justify delaying their answers and paying out the winnings. heybets casino has specific tactics to systematically avoid paying winnings to its players and this must stop. He can't steal people's money like that without reason and reason.
Casino guru, people trust you to help them solve their problem because you are the most helpful and organized. You can not focus on sports betting since heybets itself does not have anything to offend the players, it simply uses it as a defense because it knows that you will not engage in order to slip and abuse the customers' money.
Ακριβώς αυτό κάνουν. Βρίσκουν συνεχώς τρόπους να αποφεύγουν να δώσουν τα κέρδη στον κόσμο χωρίς καμία αιτιολογία. Το casino guru μπορεί να ακολουθήσει την ίδια τακτική και να τους πιέσει ρωτώντας τους πράγματα σχετικά με το γιατί δεν αιτιολογούν την καθυστέρηση των απαντήσεων τους και την πληρωμή των κερδών. Το casino heybets έχει συγκεκριμένες τακτικές για να αποφεύγει συστηματικά να πληρώνει τα κέρδη στους παίχτες του και αυτό πρέπει να σταματήσει. Δεν μπορεί να κλέβει έτσι απροκάλυπτα τα λεφτά του κόσμου χωρίς λόγο και αιτία.
Casino guru, ο κόσμος σας εμπιστεύεται ώστε να τον βοηθήσετε να λύσει το πρόβλημα του γιατί είστε οι πιο εξυπηρετικοί και οργανωμένοι. Μπορείτε να μην εστιάζεται στα αθλητικά στοιχήματα εφόσον το ίδιο το heybets δεν έχει να προσάψει κάτι στους παίχτες, απλά το χρησιμοποεί σαν άμυνα επειδή ξέρει ότι δε θα ασχοληθείτε εσείς με σκοπό να ξεγλιστρήσει και να καταχραστεί τα λεφτά των πελατών.
Zdravo Radka. Molim vas da ponovo pogledate moju žalbu. Ja sam šokiran. Kazino guru je postavio pitanje. I šta su uradili?
Čekali su 3 nedelje, a sada me pitaju za dokumente (sada ne znam koji) i čak nisu odgovorili na vaše pitanje.
Toliko je očigledno da to rade namerno. Pogledajte molim vas drugu žalbu. Čekaju 2-3 nedelje, a odgovaraju u poslednjem trenutku
Hi Radka. Please look at my complaint again. I am shocked. Casino was asked by casino guru the question. And what have they done?
They waited for 3 weeks, and now ask me for documents ( i do not now which one) and they even have not replied to your question.
It is so obvious that they are doing it intentionally. Look please at other complaint. They wait for 2-3 weeks, and reply at the last moment
Video sam odgovor kazina, ali ćete verovatno morati da dostavite dokumente kazinu. Ovo traje već 5 meseci, što je izuzetno dugo, rekao bih, tako da bih u ovom slučaju sarađivao da se to što pre reši.
Ipak, kažete da ne znate koja dokumenta morate da pošaljete u kazino? Da li ste pokušali da ih pitate o tome, ili to nije napisano u nekom mejlu?
I've seen the casino's reply, but you'll probably need to deliver the documents to the casino anyway. This has been going on for 5 months, which is an extremely long time I would say, so in this case I would cooperate to get it resolved as quickly as possible.
Nevertheless, you say you don't know what documents you have to send to the casino ? Did you try to ask them about it, or is it not written in some email ?
Voleo bih da to uradim, ali vi ste jedina služba za žalbe na koju oni odgovaraju. Ako biste mogli da pronađete bilo koju drugu, voleo bih da je koristim (probao sam prethodni link).
Kao što sam rekao, sportsko klađenje ovde nije glavna tema. Mogu da pošaljem komunikacije sa hejbetima da se sami uverite. Nikada me nisu direktno kontaktirali i rekli da sam počinio bilo kakvu grešku. Ne u sportu. Ne u kazinu. Oni znaju da se mogu izvući ako izbace reč "sport", a vi nećete ništa učiniti. Jedva sam dotakao kladionicu.
Would love to do so, but you are the only complaint service they respond to. If you could find any other I would love to use it (I have tried the previous linked).
As I said, sportbetting is not the main issue here. I can send communications with heybets so you can see for yourself. They have never contacted me directly saying I have done any wrongdoing. Not in sports. Not in casino. They know they can get away with dropping the word "sports", and you will not do anything. I have barely touched the sportsbook.
Da, video sam koji linkovi su vam već ponuđeni i nažalost nemam druge.
Što se vašeg problema tiče, prema vašem prethodnom odgovoru, takođe sam imao osećaj da se uglavnom odnosi na sportsko klađenje. Morate shvatiti da ćete, ako je to glavni razlog zašto želite da podnesete žalbu, biti odbijeni. Ako to nije slučaj, možete pokušati da podnesete žalbu, ali ako tim proceni da je ponovo ista stvar, žalba će biti odbijena.
Ne znam šta bih još dodao jer mislim da ti je uvek sve dobro objašnjeno.
Yes I have seen what links have already been offered to you and unfortunately I have no other.
As far as your problem is concerned, according to your previous answer I also had the feeling that it was mainly related to sports betting. You have to understand that if that is the main reason why you want to file a complaint, you will be rejected. If that is not the case you can try to submit a complaint, but if the team evaluates that it was the same thing again, the complaint will be rejected.
I don't know what else to add because I think everything has always been well explained to you throughout.
Upravo to rade. Oni stalno pronalaze načine da izbegnu davanje profita svetu bez ikakvog opravdanja. Kazino guru može slediti istu taktiku i vršiti pritisak na njih tako što će ih pitati zašto ne opravdavaju odlaganje svojih odgovora i isplatu dobitaka. heibets kazino ima specifične taktike da sistematski izbegava isplatu dobitaka svojim igračima i to mora da prestane. Ne može on tako bez razloga i razloga da krade narodne pare.
Kazino guru, ljudi vam veruju da ćete im pomoći da reše njihov problem jer ste najkorisniji i najorganizovaniji. Ne možete se fokusirati na sportsko klađenje jer sam heibets nema ništa da vređa igrače, on ga jednostavno koristi kao odbranu jer zna da se nećete upuštati da biste proklizali i zloupotrebili novac kupaca.
That's exactly what they do. They constantly find ways to avoid giving the profits to the world without any justification. The casino guru can follow the same tactic and pressure them by asking them things about why they don't justify delaying their answers and paying out the winnings. heybets casino has specific tactics to systematically avoid paying winnings to its players and this must stop. He can't steal people's money like that without reason and reason.
Casino guru, people trust you to help them solve their problem because you are the most helpful and organized. You can not focus on sports betting since heybets itself does not have anything to offend the players, it simply uses it as a defense because it knows that you will not engage in order to slip and abuse the customers' money.
Ακριβώς αυτό κάνουν. Βρίσκουν συνεχώς τρόπους να αποφεύγουν να δώσουν τα κέρδη στον κόσμο χωρίς καμία αιτιολογία. Το casino guru μπορεί να ακολουθήσει την ίδια τακτική και να τους πιέσει ρωτώντας τους πράγματα σχετικά με το γιατί δεν αιτιολογούν την καθυστέρηση των απαντήσεων τους και την πληρωμή των κερδών. Το casino heybets έχει συγκεκριμένες τακτικές για να αποφεύγει συστηματικά να πληρώνει τα κέρδη στους παίχτες του και αυτό πρέπει να σταματήσει. Δεν μπορεί να κλέβει έτσι απροκάλυπτα τα λεφτά του κόσμου χωρίς λόγο και αιτία.
Casino guru, ο κόσμος σας εμπιστεύεται ώστε να τον βοηθήσετε να λύσει το πρόβλημα του γιατί είστε οι πιο εξυπηρετικοί και οργανωμένοι. Μπορείτε να μην εστιάζεται στα αθλητικά στοιχήματα εφόσον το ίδιο το heybets δεν έχει να προσάψει κάτι στους παίχτες, απλά το χρησιμοποεί σαν άμυνα επειδή ξέρει ότι δε θα ασχοληθείτε εσείς με σκοπό να ξεγλιστρήσει και να καταχραστεί τα λεφτά των πελατών.
Mislim da se naš tim trudi da učini što više da pomogne igračima. Međutim, moramo da shvatimo da ako se utvrdi da je slučaj vezan za sportsko klađenje, nemamo mogućnost da takve slučajeve ispravno procenimo. Ako ga kazino koristi kao odbrambeni mehanizam, sve će to biti utvrđeno u žalbi . Tako da čvrsto verujem da će sve biti fer prema vama i držaću fige.
I think our team is trying to do as much as possible to try to help players. However, we have to realize that if it is found that the case is related to sports betting, we have no possibility to evaluate such cases correctly. If the casino is using it as a defence mechanism, then it will all be determined in a complaint. So I firmly believe that everything will be fair for you and I will keep my fingers crossed.
Svakako dobro radite posao, samo je na vama da naterate još više ovakvih prevarantskih kompanija koje kliknu na nas da odigraju nekoliko opklada jer znaju da vi njima ne upravljate. Ako vidite da su odmah odgovorili na moju žalbu kada ih je vaš predstavnik pozvao, a zatim na neko konkretnije pitanje nisu odgovorili 3 dana.
You are certainly doing a very good job, it's just that it's up to you to force even more such scam companies who click on us to play a few bets because they know you don't manage them. If you see they responded immediately to my complaint when your representative called them and then to a more specific question they have not responded for 3 days.
Σίγουρα κάνετε πολύ καλή δουλειά απλώς είναι στο χέρι σας να ζορίσετε κι άλλο τέτοιου είδους εταιρίες απατεώνες που πατάνε στο παίξαμε κάποια λίγο στοιχήματα επειδή ξέρουν ότι δε τα διαχειρίζεστε. Αν δείτε απάντησαν αμέσως στο παράπονο μου όταν ο εκπρόσωπός σας τους κάλεσε και μετά σε πιο συγκεκριμένη ερώτηση του δεν εχουν απαντήσει εδώ και 3 μέρες.
Iskreno, nemamo moć da prisilimo kazina na bilo šta. Uvek pokušavamo da kontaktiramo kazino na osnovu činjenica ako je žalba opravdana i postoji mnogo kazina koji ne sarađuju i ne reaguju, na primer. Tako da mislim da sve dok kazino odgovara na vašu žalbu i pokušava da reši vašu situaciju, možda je na pravom putu. Ali ne želim još da pretjerujem, pa ćemo sačekati i vidjeti kako će sve ovo ispasti.
Nadam se da će proći dobro.
Frankly, we have no power to force casinos to do anything. We always try to contact a casino based on the facts if a complaint is justified and there are many casinos that are uncooperative and unresponsive, for example. So I think that as long as the casino responds to your complaint and tries to resolve your situation, it might be on the right track. But I don't want to get ahead of myself yet, so we'll wait and see how this all turns out.
I hope it goes well.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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