I danas sam kontaktirao korisničku podršku, isti odgovor da selfiji sa dokumentom u ruci nisu čitljivi, postavio sam još 10 selfija sa ličnom kartom vrlo izbliza, probao sve, svaki dan 10 selfija postavljeno, isti odgovor nije dobar, tako da ne mogu da podignem dobitak
I wonder whether the casino would be able to set up a verification call to help you pass the verification. In my opinion, you fairly tried but the selfies have not worked so finding another way feels like a reasonable option.
Speaking of which, did you try to ask someone to take the picture of you holding the ID? As far as I can say, it may provide a sharper result.
Zdravo, napravio sam 10 selfija danas sa vozačkom dozvolom, sa ličnom kartom, čak dva puta dnevno, kačim kao 5/6, posle 8/9 sati stiže mejl, nije verifikovan, postavi čistu sliku, ovako nedelju dana, samo zato što imam 900 evra za preuzimanje po mom mišljenju
Poslao sam sva tražena dokumenta, ne šaljem mutne selfije jer pre slanja proverim da li su čisti ili ne, uradio sam sa otvorenim prozorima da uđe mnogo svetla, probao sam sve, od 100 selfija ni jedan dobar?
Hi!
Honestly, after your last two posts, I find it hard to believe that none of the pictures were usable. It indeed feels very strange and your efforts are beyond polite cooperation, so I think there must be some catch on the casino's side. I hate to speculate, but perhaps they use some sort of automatic photo review software, or who knows?
As I said, keeping you trying is torture. A reasonable casino would initiate the call, I'd say.
Look what i found in user reviews:
"Ridiculous verification demands like selfie while holding sign with date and hitspins name, with two credit cards and hand holding camera must also be visible. Almost impossible with just two hands. Took 15 photos to have it done. Then selfie with ID, which also took many attempts, always something wrong in pic.
When verification finally done, it again became invalid, as I made some winnings. Support does not answer to emails and my winnings been hold there now 2 weeks."
I do not know; perhaps trying one more time could help. Based on other players' experiences, the KYC sounds like hell... Well, you may always submit a complaint free of charge, but this is such a specific issue that I'm convinced the complaint won't speed that up just yet. Do you care to try complaining anyway?
Sva moja dokumenta su odobrena već nekoliko dana, ali račun još uvek nije verifikovan. Čini se da samo odugovlače. Moja povlačenja su takođe na čekanju. Oni nemaju određeni vremenski okvir koliko će nešto trajati. U subotu sam dobio mejl u kome se kaže da žele još jedan dokument, koji je poslat i odobren. Pomislili biste da bi račun do tada bio verifikovan, ali ne. Vidim ovde u ćaskanju da mnogi ljudi imaju problema sa verifikacijom.
Have you tried to get in touch with the support regarding your withdrawal?
Not live chat, though, by email. Many times in the live chat they don't know much about withdrawals, actually.
When exactly did the whole process start, please?
I sent a mail just now, maybe it will do something. Chat is hopeless.
Hopefully they will reply to you soon then.
Update, i have now gotten some of my money, but not all
Great! We'll wait for the rest with you. Hopefully it will arrive soon so you can rest.
Ažuriranje. Sada imam
Primio sam preostali iznos mog novca. Slučaj se sada može zatvoriti kao rešen. Hvala vam puno na pomoći, guru kazina 🙏🏻
Zdravo, konačno sam uspeo da proverim svoj nalog, isplatili su mi 900 evra, sada sam ponovo igrao i osvojio 500, nalog je blokiran jer, prema njihovim rečima, kartica koju sam već verifikovao nije moja, očigledno je to punjiva kartica, nije ime na njoj ali jeste moja, i učitao sam je sa nje i takođe skinuo, devojka mi je rekla da mogu da je pređu ako resetuje nalog, da mi neće isplatiti dobitak, apsolutno ne, želeo bih da podnesem žalbu.
Broj računa 66213760
I don't think that's the way they should go and reset your account and take your winnings just to make it right. I know that these cases where there are some prepaid cards and stuff like that are causing a lot of problems and if that is the only thing they suggested to you, then I would file a complaint as well.
If you are interested, you can do so here on this link.
Hopefully it will get sorted out and it will be okay.
Hey! I spot the latest news in the complaint. I'm glad to see you can now access the account and submit a withdrawal request. You are almost there, I guess!
My account at Hitnspin casino was unfairly blocked, for fabricated reasons and they refuse to refund the funds!
Could you perhaps be more specific, please?
Try to describe the situation better so we can understand what exactly happened.
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