Good day to you.
Uhm, well,... It almost seems like the first person admitted he does not know at all, which makes sense, because in my opinion, a chat operator can hardly assess how quickly the other teams and involved game provider will respond to you when the other one used, in my opinion, the most usual response or information mentioned somewhere in manuals. Who knows...
That's how it looks to me, and it's perplexing.
Čekam isplatu već 19 dana!
Kazino već nedeljama odlaže moju isplatu, stalno izmišljajući nove izgovore.
Na jednostavna pitanja o verifikaciji igre ili vremenu obrade odgovaraju samo besmislenim standardnim frazama.
Transparentnost, pouzdanost i korisnička podrška ovde potpuno nedostaju. Svako ko ne želi da izgubi novac svakako treba da se drži podalje.
Pitam se kako je došlo do visokog indeksa bezbednosti?
Ovo stalno odugovlačenje je jednostavno smešno i apsolutno neprihvatljivo. U potpunosti razumem proces pregleda, ali ono što se ovde dešava deluje kao namerno odlaganje.
Sada sam slučaj prijavio i Odboru za kontrolu igara na sreću (GCB).
Posle oko 20 imejlova dobio sam odgovor ovde. 
Scam casino. I requested withdrawal of 2500$ on 14th & it was cancelled by casino today stating - Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. Please be aware that the review typically takes up to 14 days, although it may occasionally take longer. We appreciate your patience and understanding during this time.
This is sheer harassment. Casino offered deposit bonus without any bet restrictions and you can even use bonus buy feature in slots. Then why would they need to review gameplay that to for 14 days....???
It means they are deliberately delaying withdrawal.
My casino ID- User132488343....email id at casino - [email protected]
Hello, can I get to know you?
Hi...what happened. I posted my review about Immerion casino as they hold my money deliberately
Uprkos važećoj licenci od strane Odbora za kontrolu igara na sreću Kurasaoa, kazino (Goodwin NV) nije isplaćivao više od 20 dana i komunicirao je nejasno.
Ne postoje vremenska ograničenja ili zaštita za igrače u uslovima i odredbama, a ovo ponašanje je u suprotnosti sa „visokim indeksom bezbednosti" koji tvrdi Casino Guru.
Dobio sam istu poruku; moje isplate su otkazane bez komentara. Čekam već 20 dana, a stalno se odlaže!
So it's pending 27th May & they want you to wait further for 30 days. Its deliberately done by them so that you play through your winning & lose entire balance during this period. This tactic is applied my many casinos nowadays.
Nakon odgovora predstavnika kazina, video sam da moja funkcija isplate više nije blokirana. Zatim sam pokrenuo tri isplate od po 1.000 evra na svoj privatni bankovni račun. Međutim, isplate na isti bankovni račun sa kog sam uplatio novac (Revolut/Visa) nisu bile moguće. Istorija isplata u kazinu trenutno prikazuje samo dve isplate od po 1.000 evra. Stoga sam kontaktirao podršku, koja me je obavestila da se treća isplata još uvek obrađuje. Ovo je trenutni status.
Hello,
Let's wrap up my response in one post.
You see, the casino has every right to investigate any account or gameplay as the management sees fit. The rules explicitly state this. Therefore, we cannot determine overall fairness solely on the facts permitted by the rules.
Since online casinos differ from traditional brick-and-mortar ones, the management must implement any necessary checks to ensure compliance. Due to that, we can only debate if it was really necessary, yet something like that comes to light retrospectively.
While investigating is not unfair, failing to provide decent support results in a poor user experience.
If the casino fails to pay out in compliance with its own rules, however, there will be consequences.
Hold on, I hope the the result will be good!
Scam casino. I requested withdrawal of 2500$ on 14th & it was cancelled by casino today stating - Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. Please be aware that the review typically takes up to 14 days, although it may occasionally take longer. We appreciate your patience and understanding during this time.
This is sheer harassment. Casino offered deposit bonus without any bet restrictions and you can even use bonus buy feature in slots. Then why would they need to review gameplay that to for 14 days....???
It means they are deliberately delaying withdrawal.
My casino ID- User132488343....email id at casino - [email protected]
Hello,
If I may, please read my latest response to the other player. I understand that you might view such an investigation as an offensive step; however, when considered from a purely logical standpoint, the situation is not so clear-cut.
Yet I would like to say we had a short internal discussion about an immersive amount of players being investigated by this specific casino and in my opinion, if the investigation is really the standpoint here, the casino should freeze the funds until the game provider's investigation is concluded, because if there is suspicion worth such a long investigation, I would assume it is inappropriate to let such a player play while being investigated. However, as far as I know, even under these circumstances, the same player can cancel the withdrawal request and play out the amount.
Well, for me this is not very convincing.
⚠️ Trenutna situacija:
✅ Sa računa je skinuto 1.000 €
❌ Nema vidljive isplate u istoriji
❌ Bez potvrde putem e-pošte
❌ Nema dokaza od podrške
⏱️ Više od 24 sata bez plaćanja
Mislim da bi kazina trebalo da isplaćuju sve dobitke jednako iskreno i direktno kao što igrač veruje kazinu i uplaćuje depozit na svoj igrački račun. Obično je igrač lojalan njima. Međutim, isto se često ne može reći za kazina.
Sa poslovne tačke gledišta, lojalnost i poverenje u igrača ostavljaju pozitivan utisak i generišu više kupaca.
Moja isplata i dalje kasni! Tražim pomoć 🙏 
Yes ,yes...I'm still waiting, almost three months now.
3 meseca, kakve izgovore imaš? 
kyc keeps checking and checking the documents...they are delaying the time on purpose
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