I can not get in touch with this link. Do you could provide another way to respond back to your request
You need to go to your account and reply to the associated complaint there.
Please do so before the timer expires. Even if you just write there that you sent everything to Kristina.
To što niko ovde ne igra, ne verifikuju ti nalog i zadržavaju ti novac je moje tužno iskustvo.
We have resolved many complaints with this casino, so if you'd like our complaint team to have a look at your case, please let us know.
Naravno Romi, obavestiću te. Želim da sačekam još malo da dokažem da ne verifikuju naloge. Čak ni ne odgovaraju na moje imejlove i blokirali su mi čet. Inače, to je najgori čet koji sam ikada video u kazinu. Ne ponašaju se dobro sa svojim igračima.
I can see that your overall experience is not very positive, so hopefully soon it will all be over.
We'll wait for more information from you.
Potvrđeno je da je u pitanju kazino prevara, molim vas, nemojte nikoga unositi, unesite 300 evra, osvojite 500, nisu mi dozvolili da ih podignem, a verifikacija nikada ne stiže dok ne potrošite taj novac, šta oni traže, zahtevam zatvaranje naloga zbog zavisnosti od kockanja putem e-pošte, a oni čak ni ne odgovaraju, zaboravite na uplatu novca ovde i igrajte odgovorno 0 je najgori kazino u svakom pogledu, u svemu, uključujući i čet, na koji čak ni ne odgovaraju, to je najveća kazino prevara kroz koju sam ikada prošao.
Tražite od mene sve dokaze koje želite, imam sve što želite.
Well, unfortunately, we won't be able to do anything if you don't submit your complaint, actually, so it is not necessary for you to send any proof to us here on the forum, actually. 🤷♀️
Please think about it again and our complaint team will be ready to step in.
try withdrawing in 2 or 3 separate amounts. I had the same isue, then my first was aproved, the second was rejected,all over again 🙂)
Hello, after reading the comments here, I realized that I am not a very aware online casino customer.
Quick question: I signed up through Casino Guru, and after my withdrawal request was cancelled, I uploaded the documents they requested for KYC. However, it has been 5–6 days and I still haven’t received any response (positive or negative).
Do I need to make a withdrawal request first in order to create a complaint here, or should I also create a complaint for the long delay in the KYC verification? Thank you.
Neće to ni verifikovati dok sve ne potrošite; to je potpuna kazino prevara. Ne mogu da shvatim kako stalno nasedamo na ovakve kazina nakon iskustava drugih igrača koji su prevareni.
Hello, after reading the comments here, I realized that I am not a very aware online casino customer.
Quick question: I signed up through Casino Guru, and after my withdrawal request was cancelled, I uploaded the documents they requested for KYC. However, it has been 5–6 days and I still haven’t received any response (positive or negative).
Do I need to make a withdrawal request first in order to create a complaint here, or should I also create a complaint for the long delay in the KYC verification? Thank you.
Hello,
If I may, I would not say you are missing something here. Based on previous experiences, this casino, as well as others under the same umbrella management, in my opinion, intentionally delayed payments, like on a big scale.
Hence, I believe there is no need to assume there is something missing on your end. Quite the opposite, I'd like to ask you to submit the complaint and keep it updated. My colleagues are trying to confront those casinos using direct player experiences, and every complaint is valuable.
Hello, since it seems many others may be in the very same situation, I just want to recap one thing here. Can you remind me how long in total you waited for the account to be verified, please? I can't remember whether your account was verified after all, and I truly hate to guess under such serious circumstances.
Zdravo, primio sam lažne transfere i moj račun je, kako kažu, zatvoren, ali su mi uplatili skoro 2000 evra u ovaj kazino i niko mi ne odgovara.
Poslao sam sve potvrde o transferu i one su na moje ime, ali nemam račun kod njih i oni odbijaju da sarađuju ili odgovore.
Želim da to učinim javnim.
Could you please explain the situation better? I actually don't understand what exactly happened there, unfortunately.
Zdravo Romi,
Drago mi je da te čujem. Ispostavilo se da su transferi u ovaj kazino vršeni sa mog naloga, a ja mu mesecima nisam imao pristup. Moj bankovni račun je hakovan, a depoziti su tamo vršeni pod drugim imenom. Ovaj kazino je dozvolio sve transfere, iako su vršeni na moje ime i bilo mi je zabranjeno da ih koristim. Zašto prihvataju transfere na moje ime ako nemam nalog? Moje ime i prezime se pojavljuju na transferima, ali račun na koji su depoziti vršeni nije na moje ime.
This sounds really serious, actually.
May I ask how those deposits could be made from your bank account without your permission, though?
I believe that you should check that with your bank first, and if your account has been hacked as you say, you should get a refund from your bank.
Also, is the name of the casino shown on your bank statement? That is how you know for sure that the deposits were made to this casino?
This looks like a really messed up situation, for sure.
Moja banka je istražila i dala mi izveštaj o svim transferima izvršenim u ovaj kazino, uključujući i na čije ime su uplaćeni. Kontaktirao sam ih, ali nisu odgovorili i suspendovali su mi pristup ćaskanju.
Oni samo kažu da prihvataju slučaj i isključuju se.
To je takođe u rukama policije.
And were these deposits made before they closed your account there or after, actually?
I hope that you will be able to find the resolution you seek, for it's just that it really is an interesting situation. Interesting meaning weird or confusing, you know.
Ovi depoziti su izvršeni prošle nedelje, a moj račun je zatvoren mesecima; prihvatili su nekog drugog sa mojim podacima.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
