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JackpotCity Casino - opšta diskusija (strana 2)

19.223 pregleda 43 odgovora |
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pre 2 godina
esrsus

Zdravo, kako si?

Imam problema sa podizanjem novca, razgovarao sam sa nekoliko ljudi iz kazina i rekli su mi da se snalaze, tražio sam svoje podizanje nedelju dana i oni su me okrenuli i rekli su mi da adresa za verifikaciju nije važeća, već su vam rekli da sam poslao nekoliko dokaza da je to moja adresa, čak mi je i direktor kazina na Malti (u kancelarijama) rekao da će komunicirati da ubrza proces i dalje ništa.

Ne mogu da verujem u ovo loše iskustvo sa kazinom.


Automatski prevedeno:
jmdceballos
pre 2 godina
usrs

Hello there.

I dare to say I'm fine 🙂. Thank you for asking.

Things could be better on your side, right?

You know, this is a particularly interesting issue considering you come from Malta, when the casino has a place too...!

I also checked your complaint to find out more about this struggle, but I could use your help now.

I fail to comprehend what caused the change in your address. I mean, is this banking statement showing a different address, perhaps? Some people live in a different place/address than stated in the IDs, or passports. Could this be the problem?

I'll wait for your update, and I thank you in advance.


pre 2 godina
esrsus

Prevara sa zaradom, kažu da je šalju na kazino račun, a novac nikada ne stiže

Automatski prevedeno:
mabenale
pre 2 godina
usrs

Has someone told you "they" would send the money into the casino on your behalf? I must say I do not understand the problem. Can you help me with that, please?

Radka
pre 2 godina
esrsus

Dozvolite mi da vam objasnim, traženo je povlačenje za iznos koji su tražili da bi mogli da podignu, depozit na račun nije stigao i ja sam se direktno konsultovao i oni su odgovorili da je depozit generisan na kazino nalog što se nikada nije dogodilo, u zaključku novac nikada nije stigao na odredište

Automatski prevedeno:
mabenale
pre 2 godina
usrs

Thank you.

May I try to sort it out? Are you struggling with the payment provider used for the deposit rather than with the casino?

Which payment option did you use, please? I'm sorry, I'm still not sure who "they" are.

pre 2 godina
esrsus

Jackpot Citi je kazino koji ne odgovara za isplate, u subotu sam napravio jedan i još uvek nemam svoj novac, poslao sam mejlove i ne odgovaraju file

Automatski prevedeno:
mabenale
pre 2 godina
usrs

Of course, it's not a good experience. They should reply to your emails at least. Have you previously made any successful withdrawal in the casino?

Daniel
pre 2 godina
esrsus

Ne ja, moj muž je napravio jedan i nikada nije primio depozit, poslali smo mnogo pritužbi i oni su odgovorili da je novac na njegovom kazino računu što je bilo lažno

Automatski prevedeno:
mabenale
pre 2 godina
usrs

By "they" do you mean the casino support or someone else ? 

As for complaints, where did you file them or did you only complain to the casino? Both you and your husband have casino accounts ? 

pre 2 godina
esrsus

Nije problem deponovati, ali povući iskušenje, traže jedan dokument za drugim, čekam više od 15 dana, podrška kažu da će te kontaktirati kasnije a nikad ne, već sam izgubio nadu da će platiće mi na jackpotciti.com

Automatski prevedeno:
pkuscic
pre 2 godina
usrs

Well, it is time for a free-of-charge complaint, I'd say. Because, the way I see it, you could use some help.

If you agree, please submit the complaint there and now. Use this link to begin. 🙏

We shall see what the casino has to say about the delay... Are you in?

pre 2 godina
usrs

hi everyone , my question is my spouse joined jackpot city casino over the Christmas holidays , in total she had deposited 1200 dollars through entarac , which the casino gladly took her money, she won 5000 dollars and attempted to withdrawal the winnings , they requested identification and banking document showing her name and address , she then received an email stating her account has been verified and identification approved ,they are still giving her grieve trying to collect her winnings ,she has contacted there support team several times and they keep saying more information , they want her too send her documents and identification again and again , avoiding paying her winnings , what should she do about this ?

scamedagain2023
pre 2 godina
usrs

Hi, what is the problem with the documents when she has to send them over and over again even though you claim she has been verified ? Are the documents rejected or accepted and do she still have to send some additional ones ? How long has this whole situation been going on ? 

Let me know.

Jaro
pre 2 godina
usrs

Hi Jaro, her documents have been verified and she has recieved an email stating this , on her opening site page where mail and messages it states your account has been verified , however they are still stating to send id and documents , aswell as proof of enterac account for deposits , the money she deposited was allways done and accepted by them through entarac with her deposites , now she has recently noticed when she tried making a deposit too her casino account through Gigadat , it comes back as rejected by the casino and her deposit she made she has to wait for it too be sent back to her from enterac. basicly they have blocked her account for deposites and refusing too process her winnings. She has a copy screen shot of her withdrawl request and screen shot of all her deposites and her email they sent her approving her id and documents verified. This has been going on through the holidays till now about 3 weeks now.

Izmenjeno
scamedagain2023
pre 2 godina
usrs

Then please ask her to register here on Casino Guru to submit a complaint - personally.

This guide follows the process right from the beginning 👈

When she is ready, the complaint starts by using this link 👈

In my books, this is the best she can do for the moment.

Can you tell her, please?

Radka
pre 2 godina
usrs

I sure can Radka , she is not that great with computers , i will help her on her end , thank you for the support for her and replying right away.

scamedagain2023
pre 2 godina
usrs

No problem, we'll be here to assist her. Don't worry.

Radka
pre 2 godina
usrs

Thank you for the support , she has uploaded information and pics on her account with your site.

scamedagain2023
pre 2 godina
usrs

So, the complaint has been created, right?

I'm glad to hear that. Please give our dedicated Complaint Team some time to get familiar with the situation. They are all quite occupied, but I can assure you they're doing their best.

🤞

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