Who influences the speed of withdrawal from an online casino? The casino itself, or a third party?

Hello,

I wonder what factors depend on the speed of withdrawal? I mean, is this speed determined by the online casino itself, or by third parties, such as a bank or eWallet? On some internet portals I find information that in a casino withdrawing money to a bank account takes 5-7 days. Elsewhere, I find information that it's up to 10 days (in same casino). Is it in competence of casinos to reach higher speed of withdrawal? Or they can't influence it because it's affected by third parties?

I think it’s the casino they transfer the money to the ewallet usually the casinos finance team. Nothing more frustrating for someone who has a win and then had to wait days for a withdrawal when you think it should be done quickly I think 48 hrs max is enough. I’m frustrated with the casino I use they sent me an email saying fasted withdrawals in the industry yet 5 days later I’m still waiting 😩 and when I contact live chat they can’t give a time just say you are a priority!!😂

You can normally see your withdrawal status at the casino and generally pending once it’s approved you should get it

It depends on both sides you mentioned and on the specific payment method.

If you request a withdrawal, then it needs to be processed by the casino. According to my experience, this can take few minutes, days, but sometimes even weeks.

When the casino approves the withdrawal, they send this information to the payment provider. Then it exclusively depends on the payment provider and the speed of transferring the money between the provider's bank and your bank.

According to my experience, when we for example approved a withdrawal to Skrill, the customer received the money within 15 minutes since it's not necessary to transfer the money from one bank to another. If you have an account in the same bank as the casino, then of course, it will be much faster as well. Unfortunately, most of the times, the casino won't tell you which banks they use for security reasons.

Then you've got the cases where the casino claims they sent the money weeks ago, but the player never received it. Then the issue is usually on the payment provider's side or on your bank's side. It can actually happen that your bank refuses to accept the money from the foreign entity (because the amount is too high, the money is transferred from a 3rd world country, the sender is unknown etc). That often applies to the US players. Most of the times, you can't simply send them an amount they would normally earn after 6 months or more. It looks suspicious.

Thank you for your answer!

It is interesting. Some websites state that the withdrawal to, say, eWallet takes 24 hours, while others 72 hours. And most interestingly, this information does not match at one and the same casino.

So Website 1 says "Casino X: withdrawal to eWallet: 24 hours" but Website 2 says: "Casino X: withdrawal to eWallet: 72 hours".

It's probably they're not sure how much time it can take to process the withdrawal on their side. Sometimes, you have too many requests so it takes fews day, but you can sometimes process it immediately, because you're not that busy.

Thank you for your explanation.

It actually reminds me the situation that when someone sent documents for verification, we were sometimes able to verify it immediately, because we weren't that busy. I had maybe 2 live chats open, no phone calls, only few emails in the inbox so it was possible to do it for the customer. In other cases, we just asked them on the chat so send all documents to the dedicated email address, because the volume of contacts was insane.

The players sometimes complained, because they knew we verified it almost instantly for their relatives or friends, but it was just purely dependent on the contacts volume at the given time.

Hvala vam na odgovorima!