Žao nam je što morate da prođete kroz ovu komplikovanu situaciju. Mogu da razumem da se sada osećate frustrirano, a posebno kada nemate pomoć od strane podrške kazina. Bilo bi zaista lepo, da dobijete bolje objašnjenje i nekoliko saveta kako i u kom obliku poslati sva dokumenta potrebna za verifikaciju.
Da li kojim slučajem dobijate mesečni izvod sa svog bankovnog računa e-poštom? To bi trebalo da bude u .pdf formatu, koji kazina obično prihvataju za verifikaciju. Na ovom dokumentu su sve potrebne informacije. Pa mislim da bi to trebalo da probaš. Ako treba da dokažete vlasništvo nad nalogom, čak i prva stranica bi trebala biti dovoljna da ih pošaljete. Da biste dokumentovali izvršeni depozit, morate da izaberete stranicu koja ga sadrži. Tako da bi bilo potpuno nepotrebno tražiti od banke da vam ga pošalje kao spisak.
„u mejlu piše da mogu uzeti karticu na fizički dokument i otpremiti. - Možete li nam poslati snimak ekrana ove e-pošte, molim vas, gde su vam ovo napisali, da bismo možda bolje razumeli značenje toga?🤔
Pokušajte da pitate podršku o uslovima za bonus koji su vam dali. Rekao si da je 10€, zar ne? I sada pokušavate da podignete dobitak koji je zapravo 120€. Ispravite me, ako je moje razumevanje situacije pogrešno ovde.
Molim vas, ne ustručavajte se da pišete da pitate, ako postoji još nešto oko čega vam možemo pomoći.
Sorry you have to go thru this complicated situation. I can understand that you now feel frustrated, and especially, when you have got no help from the side of casinos support. It would be really nice, to get a better explanation and some tips how and in what form to send all the documents needed for the verification.
Do you get a monthly statement from your bank account by email, by any chance? That should be in .pdf format, which casinos usually accept for the verification. On this document are all the information needed. So I reckon you should try that. If you need to prove the ownership of the account, even the first page should be enough to send them. To document a completed deposit, you must select the page that contains it. So it would be completely unnecessary to ask from the bank to send it to you as a list.
"it says in the email that I can take a card on a physical document and upload." - Could you send us a screenshot of this email, please, where they wrote you this, so we can better understand the meaning of it, perhaps?🤔
Try to ask the support about the terms for the bonus they gave to you. You said it was 10€, right? And now you are trying to withdraw the winnings, which are actually 120€. Please correct me, if my understanding of the situation is wrong here.
Please, do not hesitate to write to ask, if there is something else we can help you with.
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