Hi, I don't think it's the best idea to judge others with their experiences. How about describing yours? What happened and why can't you get your money out ?
Also I would ask you not to attack other players, because I won't tolerate it. You need to read everything the player wrote, because he also had some problems, which he managed to solve.
So I am waiting for your answer.
I made a withdrawal request, amount 500 euros, on Monday. Today is Friday and the situation of the request remains the same. They send me the same messages again and again.
So you have exactly the same problem i had. It took them over week to process my raw bet withdrawal. I got my money maybe you also get yours.
I made a withdrawal request, amount 500 euros, on Monday. Today is Friday and the situation of the request remains the same. They send me the same messages again and again.
Hello. It seems the casino should work on its processes a bit. Still, since we do not know what stands behind it, you can help us by sharing the email content.
According to the other player, I'd say it should not take too long.
Shall we agree on a further update on Monday, please?
Da li neko igra na librabetu? Stranica se ne otvara, hoće li biti privremeno?
Zdravo! Da li znate zašto se librabet stranica ne otvara? Ceo dan pokušavam sa različitih uređaja i nema šanse. Ako neko zna nešto o problemu.....
Da li neko zna u čemu je problem sa librabetom Spain? Ne mogu da pristupim!!
Hello there. Thank you for your post. I will pass it to our data team to check it out ASAP. Will inform you as soon as I have any information about what could've happened 😉.
Have you got any real money in your account at the casino? You could try to contact their support as well, do you have the email address of the casinos support maybe? To help you out, here it is support@librabet.com 👈.
Please let us know how did it go, will wait for the update.
Dobar dan:
Imam 400 evra na računu.
Već sam poslao tri poruke na imejl koji ste naveli i nisam dobio odgovor.
Hvala vam
Hello. I have read in your opened complaint that the issue was solved. Is that right? You can now access the page and your account as well? That's a great news 👌.
If you're interested you can write a review for this casino and describe your experience😉. You might help other players by doing that. Simply click/tap on this link, if you like the idea 😊.
So what's your next move? Are you going to continue playing/betting there?
Dobro veče. Da li ste konačno dobili svoj novac?
Dobro veče. Želeo bih vaše mišljenje o problemu koji imam sa ovom kompanijom.
Sve je počelo kada sam zatražio povlačenje. Tražili su od mene dokumente za identifikaciju mog naloga i odmah sam ih dao. Kada je sve prihvaćeno, pretpostavio sam da će i moje povlačenje biti odobreno. Ali umesto odobrenja, zatvorili su moj račun i blokirali moj novac (528 €). Posle nekoliko dana uplatili su 50 evra na moj bankovni račun (moj poslednji depozit). Nakon podnošenja žalbe ovde na stranici i provere moje žalbe, zaključili smo da je žalba protiv mene zatvorena. Librabetovo rezonovanje je bilo da je u dokazu o depozitu koji sam im poslao da identifikuju moje depozite, to izgledalo kao prethodno kretanje sa depozita na kompaniju, depozit za mene od strane mog rođaka. Iz tog razloga su smatrali da novac položen na moj račun pripada trećem licu i da je u njegovo ime položen u librabet. Kazinoguruu je ovo rezonovanje izgledalo normalno i on je zatvorio moju žalbu opravdavajući kazino. Zatim sam zatražio da se žalba ponovo otvori i da tražimo od kazina da nam citira tačno termin koji kaže da je klijentima zabranjeno da imaju takve transakcije na svojim bankovnim računima. Kazino je odmah odbio moj zahtev i nije ponovo otvorio žalbu.
Kakvo je vaše mišljenje o ishodu mog slučaja??
I am really sorry for the whole situation.
I saw your complaint that the casino has provided enough evidence where you deposited with some money not belonging to you. This is forbidden in most of online casinos and it always should be stated in the terms. It is very important to read them every time before depositing at a casino.
Mogu li da dobijem i ove detalje u vezi sa mojim nalogom?
Kako mogu dokazati da mi ovaj novac nije otvoren? Zato što je prethodna transakcija na mom računu bila depozit od nekoga? Ovo nema nikakvog smisla.
Da ste na mom mestu, da li biste prihvatili da vam iz takvog razloga ukradu oko 500 evra?
Allow me to step in if you don't mind.
Frankly, I'm going to disappoint you, I reckon. Similar to police, casinos also do not explain the process leading to detecting the fraud to the main suspect; it's not a matter of secrecy; it's rather an ultimate logical choice, so no, we can't share the evidence with you, I'm sorry.
I imagine it must be frustrating to learn this, yet I hope you will understand.
As being said, based on the details the complaint team got from the casino, you were most likely funded by someone else to play with provided funds instead of your own. Thus, I believe you were not robbed of any money. You just violated the rules in the first place.
Please try not to do that in any other casinos to avoid another disappointment.
Pošto su svi depoziti uplaćeni novcem koji mi nije pripadao zašto on ne vrati ostatak i vrati samo jedan? Da li je ovaj novac pripadao meni? Barem je izgovor kazina smešan. Da mi je račun izgubljen, mislim da ga ne bi zatvorili jer misle da sam koristio tuđi novac. Umesto toga, oni bi čekali i čekali dok neko vreme ne budem pobednik i tražili povlačenje. Molim kazino da nam odgovori jer mi moji ukupni depoziti od 160€ nisu vraćeni !!!
Sorry, but we here on forum cannot provide you with this kind of questions.
Feel free to contact the casino or your complaint resolver to get some answers.
Please always read the terms before even depositing at any online casino in the future, though.🙏
Drago mi je što sam napravio nalog na novom fun Id načinu plaćanja na kojem je pisalo da mi se reklamira bonus od 200% na prvi depozit. Deponovao sam novac i platio zabavnim ID-om u librabet kazinu Prijavio sam se sa zabavnim ID-om otišao sam na karticu bonusa i tamo je bilo bez bonusa Razgovarao sam sa casino chat-om i rekli su mi da ne postoji takav bonus i poslao sam im ponudu i opet mi nisu dali bonus Razgovarao sam sa live chat-om za zabavu i nisam dobio nijedan saveti ili nakon što sam doneo odluku da neću imati nikakav bonus otišao sam da igram svoj depozitni novac i opet nisam mogao da igram dao mi je poruku da je moj nalog ponovo onemogućen. Razgovarao sam sa ćaskanjem uživo i rekli su da jesam dupli korisnik u međuvremenu nisam napravio nijedan drugi nalog, ali pogodi koji zabavni ID mi je napravio nalog i nije mi dozvolio da se povežem sa sopstvenim nalogom ukratko zatvorili su moj nalog niko mi nije pomogao iz ćaskanja uživo koji ne radi sve vreme kada su mi poslali e-poštu da pošalju neke informacije da mi vrate novac, ali nisam dobio novac 20 dana
Do I understand correctly that the payment provider made for you an account at this casino? How is this even possible?🤔🤷♀️
I have never heard about something like this happening before, to tell you the truth.
In any case, I would suggest you file a complaint here with our team, so they can investigate it further and help you get your money.
Just follow this link to do so, please, and let us know how it goes.
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