pre 1 godinu
My account was frozen while i was trying to Withdraw money from my gaming account. How will i unfreeze my account.
Mostbet account was frozen
pre 1 godinu
Hello, I see you already submitted the complaint, what is good. Please follow Kristina's instructions now, I think it's the best what you can do now. Some times they block the account due to verification process. Btw, was your account already fully verified? I noticed you haven't answered this question in your complaint. Thank you and keep us informed.
Ažurirano od strane autora pre 1 godinu
pre 1 godinu
Dobar dan,
Hteo bih da pitam....Danas sam se registrovao na mostbet - tu sam stavljao 8000 postepeno, imam 7400 na računu i kada sam hteo da ih podignem počelo je...posle nekog vremena sam prestao da se kladim (ograničeno klađenje , itd...), izbor nije moguć zbog nepostojanja verifikacije broja telefona, gde mi više puta ne šalju sms validacije, govoreći da to moram da omogućim kod operatera i slične gluposti, pa sam već pretražio i par minuta kasnije otkrio sam ovu stranicu... .CS ili je bot ili mi se čini da postoji neki tvrdoglavi tatar, koji verovatno koristi prevodilac i sve u stilu ctrl c..v, Definitivno bih voleo da to dobijem od njih, kako je neko od vas ispao?
Hvala!
Automatski prevedeno:
pre 1 godinu
Zdravo,
na pitanje kako je ispalo, predlažem da počnete da čitate glavnu temu kazina - možda ovde , a zatim da se fokusirate na recenzije korisnika - ista stranica, kartica recenzije korisnika:
A da bi poboljšala ukupan utisak, pogledala je i žalbe - ovde .
Zaista je dobra ideja da proverite kod operatera dozvolu za slanje SMS-a od trećih lica. Loša opcija može biti tehnički problem na strani kazina. Nažalost, ne možemo bez njihove tehničke podrške tamo.
Ako nema drugog načina, kazino neće ponuditi rešenje, razmislio bih o podnošenju žalbe - već imate vezu.
Javite mi kako ide 🤞
Automatski prevedeno:
pre 6 meseci
My account was frozen and they want to video call me in skype. I want to if there is any danger or something and what kind of question will be asked??
pre 6 meseci
Hi there!
I sense you feel quite under pressure, so perhaps sharing my experiences with video calls will help you understand why casinos want players to go through this step.
Let's start with a bit of context:
At some point, almost every player's account needs to be verified. The most usual process is called KYC verification, which literally means "Know Your Customer". Detailed requirements are stated in the casino's Terms and Conditions, involving a series of documents needed to declare your account ownership, including banking details and address confirmation.
Sometimes the KYC is just not enough or the verification uncovers some sort of link between another player's account or gaming activities; imagine that as a pattern. When this happens, casinos prefer to investigate whether each player is the person he claimed to be during the KYC process.
This is when the verification call is set up.
So, be ready to present your ID or any other official document proving your personal data. You might need that.
Most likely, you will be asked to provide further details regarding your gaming and account activities in the casino.
Be ready to describe what games you have played, what payment options you have used for deposits, which bonus you took, or even when was your account created and how many times have you withdrawn or deposited using specific methods.
As far as I remember, these are the common questions.
If I'm to guess here, the casinos needs to be certain it was you who created the account and played in the casino, so technically this is another verification step.
Anyway, have you perhaps been told why this call is necessary? I do recall a few really short calls during which the casino employee only wanted to see the ID and the person at the same place and time 🙂.
Let me know if you have further question, ok?
Regarding your video call, what date is this taking place?
