Nije bilo sa ovim konkretnim kazinom, ali se sećam da sam pre oko godinu dana uplatio depozit koristeći isti način plaćanja, a sredstva se nisu pojavila na mom kazino računu sve do tri dana kasnije.
Postojao je neki uslov, i ispostavilo se da sam ili zatvorio određeni iskačući prozor ili nisam kliknuo na njega — iskreno se više ne sećam tačnih detalja. Do tada, svaki put kada bih uplatio depozit, novac bi se pojavljivao trenutno. Nekako, ta jedna radnja je odložila transakciju, iako još uvek ne razumem u potpunosti zašto.
Takođe sam kontaktirao kazino preko ćaskanja uživo u to vreme, i oni su mi objasnili da sam uradio nešto što je izazvalo kašnjenje. Razumem da vaša situacija može biti potpuno drugačija, ali sam samo želeo da napomenem da se meni dogodilo nešto slično i da je moj novac konačno stigao na moj kazino račun posle otprilike dva dana.
Dakle, znam da se ovakva kašnjenja mogu desiti, zbog čega bih za sada preporučio da budete strpljivi. Imate snimke ekrana, potvrdu transakcije i sve što vam je potrebno sa vaše strane.
Ako se situacija ne popravi, kazino prestane da odgovara ili vas jednostavno ignoriše, onda bih uradio ono što sam već pomenuo - kontaktirajte svog dobavljača plaćanja i proverite da li postoji mogućnost povrata sredstava.
Za sada bih, međutim, preporučio da sačekate i ostanete u kontaktu sa kazinom, jer je to verovatno najvažnija stvar.
Još jedna stvar koju bih želeo da zamolim je da izbegavate otvaranje više tema o istom problemu. Razumem da je situacija stresna, ali zaista nema potrebe da se otvaraju tri ili četiri odvojene teme o istom problemu.
It wasn’t with this particular casino, but I remember that about a year ago I made a deposit using the same payment method, and the funds didn’t appear in my casino account until three days later.
There was some kind of condition involved, and it turned out that I had either closed a certain pop-up window or failed to click on it—I honestly don’t remember the exact details anymore. Up until then, every time I made a deposit, the money appeared instantly. Somehow, that one action delayed the transaction, although I still don’t fully understand why.
I also contacted the casino’s live chat at the time, and they explained that I had done something that caused the delay. I understand that your situation may be completely different, but I just wanted to mention that something similar happened to me, and my funds eventually arrived in my casino account after about two days.
So I know that delays like this can happen, which is why I’d recommend being patient for now. You have screenshots, confirmation of the transaction, and everything you need from your side.
If the situation doesn’t progress, the casino stops responding, or they simply ignore you, then I would do what I mentioned before—contact your payment provider and see whether there’s any possibility of recovering the funds.
For now, though, I’d recommend waiting and staying in contact with the casino, as that’s probably the most important thing.
One last thing I’d like to ask is that you avoid opening multiple threads about the same issue. I understand that the situation is stressful, but there’s really no need to create three or four separate topics about the same problem.
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