Hi, how long have you been waiting for your money? I see you're not quite the only one having this trouble.
When you say it happened to you for the second time, how did it turn out the first time? Did you get the money? If so, after how long?
I will wait for an answer.
First time I waited over 3 weeks I never ended up getting the money I end up just using it. This time I have waited almost a whole week still nothing as of yet. What can I do or tell them to make them hurry up and process my withdraw?
If you didn't succeed the first time and now you've been waiting for more than a few weeks, I'd probably think twice about opening a complaint. Our team would try to help you and let's see where it goes because I've seen that the casino solves complaints quite often and has a good safety index.
I would add that we give casinos 14 days to pay the player, but since you had a problem the first time I wonder how it will turn out now. I would recommend not to gamble with the money though.
What do you think, you'll file a complaint then?
so what should I do from here
I would recommend to wait a while, I mentioned the 14 days we give casinos, and try to inform about the withdrawal.
I have one more important question, are you verified in the casino? Also, you have no control over the withdrawal process and there probably won't be much to speed it up, so patience will be what is needed.
However, if nothing happens, you won't have any information, so then I gave you the link in my previous answer (text in green letters) and you can submit a complaint to us and our team will try to help you.
DOBRO JUTRO ZBUNIO SAM SE ŠTO SE MOJE IMPIRE KAZINO NEĆE DOVRŠITI MOJE POVLAČENjE SA IZGOVOROM DA POSTOJI POSAO I SVI PREDSTAVNICI SA MNOM RAZGOVARAJU TAKOĐE MI KAŽU DRUGO. DALjE OD OVOG KAZINA I BILO BI DOBRO SMITI OCJENU
Hi there. Pardon me for saying that, but it is really not that obvious something unfair is ongoing. Perhaps the casino is facing some sort of technical problem, and the staff did not receive precise information they should forward to players. Very common if you ask me.
Skip the capslock please and tell us more about this situation instead. 🙂 It would be good.
For example, when did you submit the withdrawal request?
Zahtev je podnet 26. 10. pitanje je da su izgovori koje mi govore različiti i da mi je moj novac odmah TREBA.
TREBA MI ODMAH VAŠA POMOĆ TREBA MI OVAJ NOVAC. NEKI PREDSTAVNICI ČETOVA MI KAŽU DA JE U ZAVRŠNOJ FAZI DRUGI MI KAŽU DA JE JOŠ U FADI OBRADE, ONDA MI KAŽU DA IMA TEHNIČKI PROBLEMI SA TIM DRUGI MI KAŽU DA JE VELIKA ANALIPCIJA KOS-a LOG. IZGLEDA DA OVAJ KAZINO NEĆE DA PLAĆA I JEDVA ČEKAM 14 DANA JER MI TREBA OVAJ NOVAC. PA AKO MOŽETE DA MI POMOŽETE ODMAH, MOLIM VAS
Unfortunately we are not able to do much right now. Only if a complaint for this casino is submitted our team can intervene. And let's not forget the 14-day timeframe, right?
When exactly have you requested the withdrawal?
Uložio sam žalbu. Ovo što se radi je ruglo. Tražio sam povlačenje od 26/10 i svaki dan čujem drugačiji izgovor. Ko može da mi pomogne
May I ask where did you make a complaint, though?
I don't see any here on our website; that is why I'm asking.
Have you got any updates now after the weekend, perhaps?
Ja sam vam se žalio. Ali sve je u redu kazino je platio
It's good that you were eventually paid! To me, it seems you consider your complaining here on the forum to be an official complaint. Even though it is not, I'm glad you shared the experiences with us.
Thank you!
Dobro veče, čekam 5 dana na povlačenje 74 €, kontaktirao sam live chat i stalno mi govore isto, možete li mi pomoći?
Tako je već pet dana
To let them know that we care too.
Dobro veče, čekam 5 dana na povlačenje 74 €, kontaktirao sam live chat i stalno mi govore isto, možete li mi pomoći?
Is this your first withdrawal request at this casino, or have you had some successful ones before?
Our team is not able to intervene in your complaint yet, so we have to wait and see how it will go.
I hope soon we'll see some movement there.
Da, ovo je prvo povlačenje koje sam zatražio
Hvala vam na odgovoru sačekaću 14 dana što je potrebno ako se ništa ne desi vratiću se da vas obavestim danas je šesti dan čekam povlačenje
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