pre 5 meseci
We'll be waiting here for your updates.
MyEmpire Casino - opšta diskusija (strana 6)
pre 5 meseci
Hello!
I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-amil), but "administrator decided", i cant get any bonuses in the futute! (no any details)
Very kind! I didnt cheat or something, just lost!
Then i closed my account at this casino! Dont play here!
Gabor
1
pre 5 meseci
Unfortunately, casinos can decide at any time who they will not give bonuses to. It often happens and players write that for "administrative" reasons they are not given further bonuses, which is a shame. Then it will probably be important to find another casino that will not have such an issue.
So I am not surprised that you closed your account. 😕
1
pre 2 meseci
Hey I have already filed a complaint and I appreciate Casino Guru looking into it, I'm just wondering if anyone else has had issues with copy and pasted answers to withdrawal statuses to the point of feeling mocked when you are asking about a long withdrawal time
pre 2 meseci
Hello,
If you would like to browse other complaints submitted against this casino, this link should help out:
https://casino.guru/complaints/in_progress
I found 9 open cases, including yours. It also seems you are not familiar with the complaint process, so I'd like to help. I suggest you read the instructions here 👈
A complaint is a relatively slow process.
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
Let me know if I may help with anything else, please.
pre 1 meseca
Dobar dan. Čekam 25 dana u kazinu da mi povlačenje bude odobreno. Takođe sam podneo žalbu preko kazino gurua. Ovo pišem ovde da biste bili oprezni ako odlučite da igrate preko ovog kazina. Ako se nešto promeni, napisaću ovde.
Automatski prevedeno:
pre 1 meseca
Zdravo, rekao bih da bi dobar korak bio podnošenje žalbe. Da li je kazino takođe rekao zašto toliko čekate na svoj novac? 25 dana je pravi masakr i svakako bih voleo da čujem nešto relevantno. Da li je ovo vaš prvi izbor ovde?
Da li ste još uvek u kontaktu sa kazinom?
Automatski prevedeno:
pre 1 meseca
I didnt get my withdraw, i cash out 8 days ago.
pre 1 meseca
Hey, did the casino also tell you why is this the case? Do they have reason for delaying payment for longer than a week?
Additionally, did they require documents for verification or not?
Also wanted to tell you that we give casino's 14 days to pay the player and if they won't be able to do that you can reach out to us and we will try to help you.
So, can you hold out a little bit? 🙂
pre 1 meseca
They didn't say anything, but then I'll wait until the 14th day.
pre 1 meseca
Nakon otprilike 26 dana počeli su da me verifikuju. Verifikacija je završena u roku od 24 sata. Nakon toga isplate su išle bez problema. U svakom slučaju, ne preporučujem kazino. Slično je kazinu bankonbet.
Automatski prevedeno:
pre 1 meseca
Nakon otprilike 26 dana počeli su da me verifikuju. Verifikacija je završena u roku od 24 sata. Nakon toga isplate su išle bez problema. U svakom slučaju, ne preporučujem kazino. Slično je kazinu bankonbet.
Automatski prevedeno:
pre 1 meseca
Drago mi je da je na kraju sve prošlo kako treba, iako je čekanje na pare mesec dana zaista dugo, pa me ne čudi ovakvo mišljenje.
Tako da ću vam držati fige ako igrate negde drugde i ne morate večno da čekate svoj novac.
Srećno. ☘🤞
Automatski prevedeno:
pre 3 nedelja
Zdravo.
Nisam ni znao da će, ako otkažem bonus, novac koji sam inače osvojio za svoj deponovani novac nestati. To je 6000,- i stvarno me nervira. Niko ništa ne objašnjava, ne odgovara (5 dana), generički odgovori u četu koji su besmisleni. Deluje veoma nepouzdano i upozorenje da ako otkažete bonus, vaš balans će biti resetovan bi definitivno trebalo da se pojavi kada se spremate da otkažete bonus. Ovom kazinu zaista nedostaje pravičnost, komunikacija i interesovanje za kupce/igrače. Tako da ga zaista ne preporučujem.
Izmenjeno
Automatski prevedeno:
pre 3 nedelja
Do I understand correctly that you have a balance of real money in your account, but when you cancelled a bonus that you didn't play with, the money disappeared? Or have you played with that bonus?
I am not really sure how it was, so could you please describe what exactly happened?
pre 2 nedelja
Zdravo, želeo bih da uložim žalbu na moju imperiju. Od 28. čekam povlačenje. Okrivili su 14 dana i još uvek nisam dobio nikakav odgovor, samo da ima mnogo povlačenja u redu, ali moj status povlačenja je ostao u fazi 2 i nije se promenio od 28. To je prava šteta. Tim za podršku me stalno odvraća i ponavlja mi istu stvar različitim rečima. Želeo bih da znam da li ću dobiti povlačenje ili me samo vode na vožnju. pozdrav...
Automatski prevedeno:
pre 2 nedelja
Hey, I wouldn't hold my breath in that case, since you wait quite a long time for the casino to tell you just such common things.
Is this your first withdrawal? Didn't you have to send any documents? What is the status of your withdrawal?
Coming back to the complaint, you can file it here on this link. ⬅️
I'll keep my fingers crossed that you have the money as soon as possible.🤞
pre 2 nedelja
Won a large amount of money (total balance of 16000 EUR), submitted withdrawal requests on March 21, 22 and 23, have not heard anything from the casino since. Have contacted support who are just stalling - ignoring my emails and after a few reminders sending the same mail back, "Please note that it may take some time to process your inquiry, as we are currently experiencing a high volume of requests."
Have submitted a formal complaint today and hopefully will get some help in resolving these issues.
A real shame that they are trying to avoid paying out winnings like this, since otherwise it is a nice casino.
pre 2 nedelja
Hi there, really sorry to hear you’re going through this, waiting that long without clear communication, especially with such a big win, must be incredibly stressful.
It’s great that you’ve already submitted a complaint, and we’ll definitely do our best to help you move things forward and get some answers from the casino.
Just out of curiosity, did the casino mention anything about needing verification or say they were conducting an internal investigation? That’s sometimes a reason for delays, though they should be transparent about it if that’s the case.
Fingers crossed we can help you get this sorted soon. 🤞
Keep us posted if anything changes.
pre 2 nedelja
Hi there, really sorry to hear you’re going through this, waiting that long without clear communication, especially with such a big win, must be incredibly stressful.
It’s great that you’ve already submitted a complaint, and we’ll definitely do our best to help you move things forward and get some answers from the casino.
Just out of curiosity, did the casino mention anything about needing verification or say they were conducting an internal investigation? That’s sometimes a reason for delays, though they should be transparent about it if that’s the case.
Fingers crossed we can help you get this sorted soon. 🤞
Keep us posted if anything changes.
pre 2 nedelja
No, they did not mention anything. I even asked the live chat on how to submit KYC documentation, since I assumed they will ask for this, but the chat replied that it isn't necessary and if/when it will be, they will contact me. I logged in today and on the Verification page it still says:
