Da li ste ovo prvo primili od njih
Hvala vam što ste kontaktirali Kriptonim i što ste nam skrenuli pažnju na svoju zabrinutost.
Želeli smo da vas obavestimo da se vaša žalba istražuje. Razumemo važnost brzog rešavanja ovog pitanja i uveravamo vas da naš tim marljivo radi na detaljnom rešavanju vaših zabrinutosti.
Želimo da vas zamolimo da nam date neke dodatne informacije koje će nam pomoći da se sa dužnom pažnjom bavimo ovim pitanjem:
- adresa e-pošte koja se koristi za predmetne transakcije
- država u kojoj je transakcija izvršena
- potvrde plaćanja o predmetnim transakcijama
Čekam da se javiš.
Did you receive this from them first
Thank you for contacting Kryptonim and bringing your concerns to our attention.
We wanted to inform you that your complaint is being investigated. We understand the importance of resolving this matter promptly and assure you that our team is diligently working to address your concerns thoroughly.
We want to ask you to provide us with some additional information, which will help us to deal with this matter with due diligence:
- email address used for transactions in question
- country where the transaction was made
- payment confirmations of transactions in question
Waiting to hear from you.
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