Pozdrav. Mogu li da pitam da li je vaš nalog u potpunosti verifikovan u ovom kazinu i da li ste ranije imali uspešne isplate?
Video sam vašu žalbu u kojoj ste napisali da je razlog odbijanja povlačenja taj što niste ispunili uslove, kao što je kazino rekao. Da li ste sada možda dobili potpuno objašnjenje?
Takođe, obavestite Veroniku o svojoj žalbi kad god možete; potrebne su joj dodatne informacije kako bi mogla da nastavi sa istraživanjem ovog pitanja.
Hello there. May I ask if your account is fully verified at this casino and if you have had any successful withdrawals there before?
I have seen your complaint where you wrote that the reason for rejecting the withdrawal was because you did not meet the requirements, as the casino said. Did you now get the full explanation of it, perhaps?
Also, please update Veronika on your complaint whenever you can; she needs some additional information, so she can move forward with the investigation of this issue.
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