PlayiO Casino - opšta diskusija (strana 3)

Da li je vaš nalog već verifikovan u ovom kazinu, molim vas?

Takođe, kada pogledate svoj račun, u kom su stanju isplate, molim vas?

To su odlične vesti, da li još uvek čekaš neki novac ili si sve podigao? 🙂

good afternoon i've been trying to make a withdrawal at playio for almost a month now since 29/04/2025 and i can't do it at all i've already contacted the chat several times and also by email and i have no answer i don't know what i'm doing anymore they always cancel my withdrawal they say it's not his fault it's the processing but they don't solve it and now they treat me badly through the chat when i don't know the excuse they give me they even ask for a manual withdrawal and it's been a week without an answer and without being able to make the withdrawal.

boa tarde estou a quase um mês desde do dia 29/04/2025 tentando fazer um saque na playio e não consigo de jeito nenhum já entre em contato com o chat varia e várias vezes por e-mail também e não tenho resposta não sei mais oq faço eles sempre cancelam o meu saque diz não é culpa dele que é do processamento porém não resolve e agora me tratam mal pelo chat quando não sei a desculpa que me dam até pede levantamento manual já pede e tem uma semana sem resposta e sem consegue fazer o saque.

Hej, u tom slučaju, odličan potez što si pokrenuo žalbu . Niko ne bi želeo da čeka mesec dana na povlačenje sredstava, a posebno kada ti nikada ne daju ažuriranje. Mogu se desiti tehnički problemi na strani provajdera ili bi trebalo da budu u stanju da ti kažu koliko bi to trebalo da traje ili da preporuče neki drugi metod.

Vidim da si napisao da bi to trebalo da urade ručno i već traje nedelju dana, što je takođe dovoljno, rekao bih.

To je jedini problem i nije bilo potrebe za verifikacijom? Koji način plaćanja ste do sada koristili?

Hello! I requested a payout on Friday, May 30th, and only then did I see all the negative reviews. Is there anything I can do to prevent the payout from taking over three weeks? It's supposed to only take three days... I haven't received a response to my email, and the live chat doesn't work at all!

Hallo! Ich habe die Auszahlung am Freitag den 30.05 beantragt und erst danach die ganzen negativen Bewertungen gesehen. Kann ich irgendwas tun damit die Auszahlung nicht über 3 Wochen dauert? Es sollen ja eigentlich nur 3 Tage sein .. auf meine Mail wird nicht geantwortet und der Live Chat geht gar nicht!

Po mom mišljenju, ako kazino planira da odloži vaše povlačenje, niko vam neće moći pomoći da to sprečite.

Pretpostavljam da su ostali igrači podelili svoja iskrena iskustva, ali se nadam da će tvoje povlačenje ići mnogo brže.

Good evening, I have been trying for several days to find a solution with this particular casino and then they cancel my withdrawal and I send them a message and they replied that everything is fine. They called me again the next day when I made the money and told me that the verification was correct and now they are telling me that they sent me an email and I still haven't received it. What will happen? I'm afraid it's a scam. They keep canceling the withdrawal. I tried the bank and they told me that I can receive money in my account. The details I had entered were correct. Everything is fine. I tried to find a solution and talk to this particular casino and then they connected me to a different representative. On the phone they called me, they told me that I can also contact them by telegram and they didn't answer there. I tried the money on 27/5 if I'm not mistaken and they told me in a message that I would receive it on Friday or Monday. Today is Tuesday and I don't understand what they are telling me. You can't be such a serious casino that you can't withdraw 500 and 400 euros, unacceptable.

καλησπερα προσπαθω ποσες μερες να βρω ακρη με το συγκεκριμενο κασινο και συνεχεια μου ακυρωνετε η αναληψη και τους στελνω μηνημα και μου απαντανε πως ολο ειναι μιοα χαρα με καλεσαν επεισης την επομενη μερα που εποισα τα λεφτα και μου ειπανε πως η επαληθευση ειναι σωστη και τωρα μου λενε πως μου εχοθνε στηλει email και ακομα δεν το εχω δεκτει τι θα γινει φοβαιμαι μην ειναι σκαμ συνεχεια ακυρονετε το ετημα πειρα την τραπεζα και μου ειπανε πως μπορω να λαβω λεφτα στον λογαριασμο μου τα στοιχεια που ειχα μπει τα εχς βαλει ολα σωστα τα παντα ειναι ενταξει προπσαθω να βρω ακρη και να μηλησω με το συγκεκριθμενο κασινο και συνεχεια με συνδεουνε με διαφορετικο εκπροσοπο επεισης στο τηλεφωνο που με καλεσανε μου ειπανε πως μπορω να εποικηνωνησω και απο τελεγκραμ και εκει δεν απαντανε τα λεφτα τα πειρα 27/5 αν δεν κανω λαθος και μου ειπανε επεισησ σε ενα μηνημα πως παρασκευη η δευτερα θα τα λαβω σημερα ειναι τριτη και δεν καταλαβενω τι μου λενε δεν γινετε ενα τοσο σοβαρο κασινο να μην μπορει να κανει 500 και 400 ευρο αναληψει απαραδεκτο

Dakle, jesu li vam možda poslali imejl u vezi sa nekim dokumentima koji su potrebni?

Možda bi trebalo da ih zamolite da vam ponovo pošalju imejl ako niste primili, ili bi trebalo da vam objasne šta se tačno dešava u vezi sa vašim povlačenjem sredstava.

Da li postoje neke informacije o tome na vašem kazino nalogu, možda?

Zdravo, vidim da čekaš novac već nedelju dana. Ako se ništa ne desi, naš tim će pokušati da ti pomogne i kontaktira kazino pošto si nam podneo žalbu . Ali mi dajemo kazinima 14 dana da isplate igraču.

Video sam da si već verifikovan i nisam siguran gde bi mogao biti problem. Takođe je moguće da, kao što kažeš, pokušavaju da te navedu da otkažeš isplatu, ali ne mogu sa sigurnošću reći. Ali svakako preporučujem da budeš strpljiv i da ne odustaješ.

Ako kazino ne bi platio i rešio situaciju, dobili bi crne poene što bi smanjilo indeks bezbednosti.

Dakle, čak i ako nije prijatno, pokušajte da izdržite i ako imate neke nove informacije, javite mi.

Nadam se da nećeš dugo čekati.

Da, i ja sam to pogledao, da odgovaraju prilično kasno, ali do sada su rešili sve žalbe, odnosno one koje smo odbili. Verujem da će tako biti i u vašem slučaju.

Čekam vesti, nadam se pozitivne.

Hello folks,

I have to agree with you all about the negative experiences. I deposited around 300 euros on Monday and then I changed my mind and decided I wanted to close the account. I wrote to support and asked them to close the account. About an hour later, an Austrian number called me. He said he was my manager at the casino and asked if I wanted to change my mind. I said yes and got a bit of cashback. I continued depositing 800 euros, made winnings of 3,000 euros, and when I wanted to withdraw the first 500 euros, my account was blocked. Since then, I haven't received any replies to emails from support, and the live chat refers me back to support. My question: Is there a chance to play there again and maybe withdraw some winnings? Can anyone help me?

Hallo Leute,

ich muss mich euch hier auch wie ihr mit den negativen erfahrungen anschließen. Ich habe am Montag erst ca. 300 Euro eingezahlt und ich hatte es mir anders überlegt das ich das Konto lieber schließen will. Schrieb den Support um die Schließung des Kontos. Nach einer Stunde ungefähr rief mich eine Österreicher Nummer an er wär mein Manager von dem Casino und ob ich mich doch umstimmen will, ich sagte Ja und bekamm auch ein bißchen Cashback. Ich zahlte weiterhin 800 Euro ein, hab gewinne von 3000 Euro erzielt und als ich die ersten 500 euro auszahlen wollte, war mein Konto gesperrt. Seitdem bekomme ich keine Antworten vom Support auf Emails und der Livechat verweist mich wieder auf dem Support. Meine Frage: Gibt es da jetzt eine Chance wieder dort zu spielen und eventuell bißchen Gewinn auszuzahlen? Kann mir da jemand weiterhelfen?

Zdravo,

Jednostavno rečeno, verujem da bi tim za podršku trebalo da vas vodi kroz proces povlačenja novca. Pretpostavljam da bi prvi korak u odobravanju povlačenja trebalo da bude verifikacija naloga. Neki kazina automatski blokiraju naloge, a zatim šalju uputstva putem e-pošte; međutim, iz perspektive igrača, ovo može biti prilično šokantno i neprijatno iskustvo.

Ako se ne varam, ovo je relativno nova situacija; možete li mi reći kada ste podneli zahtev? Na osnovu onoga što ste napisali, kazino ne reaguje baš brzo, pa pretpostavljam da ćete morati da sačekate i eventualno pošaljete nekoliko podsetnika putem e-pošte.

Hello Radka,

I've been playing online casinos for about 20 years and this is the first time something like this has happened to me.

This happened on Monday, three days ago. I received no instructions at all. They simply blocked my account in the middle of the game.

Hallo Radka,

Ich spiele seit ca. 20 Jahren Online Casinos und sowas passiert mir auch zum ersten Mal.

Am Montag ist das passiert, also vor 3 Tagen. Ich bekamm überhaupt keine Anweisungen. Die sperten mir das Konto einfach mitten im Spiel.

Prijatan dan vam.

Nemam razloga da vam ne verujem. Verujem da je naglo zatvaranje naloga, bez odgovarajućeg objašnjenja, loša odluka. Da li se nešto novo desilo od vaše poslednje objave? I dalje očekujem da će vam tim za podršku zaista pružiti pomoć.

Pa, za slučaj da ste propustili moje prethodno pitanje, možete li mi reći kada ste podneli zahtev?

Možete li mi reći koliko dugo niste sarađivali sa strane kazina?

Good day Radka,

The casino has cut off contact since Monday. My only remaining contact is with live support. They only give me pre-conceived answers, like telling me to be patient. Yesterday, for example, I received a response from live support saying it looked unlikely to reopen my account, and when I asked why, I didn't get a response.

Guten Tag Radka,

das Casino hat den Kontakt seit diesen Montag abgebrochen. Der einzige Kontakt ist noch mit dem Live Support. Die geben mir nur fertige Antworten wie zum Beispiel, ich soll mich noch gedulden. Gestern zum Beispiel bekamm ich als Antwort vom Live Support das es schlecht aussieht mein Konto wieder zu eröffnen und als ich den Grund fragte bekamm ich keine Antwort.

Zdravo,

Izgleda da kazino nije uveren da je sve bilo u redu sa vašim nalogom. Možete li mi pokazati odgovor koji ste dobili, molim vas? Želim da saznam zašto je izgledalo malo verovatno da će vaš nalog biti ponovo otvoren.

Kad god osetite da nešto nije u redu, uvek potkrepite takve razgovore pravljenjem snimaka ekrana, molim vas.

Hello Radka,

I haven't received a response yet. I only have the request to close the account, and then the email that came later from VIP manager Linus with the cashback he had discussed with me over the phone. I think the whole thing only happened because of Linus, who persuaded me over the phone that I didn't have to worry about the license. I simply shouldn't have listened to him and should have continued depositing.

Should I send you the email requesting closure?

Hallo Radka,

bisher habe ich noch keine Antwort erhalten. Ich habe nur denn Wünsch mit der bitte um die Schließung des Kontos und dann die Email die später erfolgte vom Vip Manager Linus mit dem Cashback den er mich telefonisch besprochen hatte. Das ganze denke ich ist nur wegen diesen Linus passiert, der mich telefonisch umgestimmt hat das ich mir keine Sorgen machen muss wegen der Lizenz. Ich hätte einfach auf ihn nicht hören sollen und weiter einzahlen müssen.

Soll ich dir die Email schicken von der bitte um die Schließung?