Ali jedno pitanje, na primer još mi nisu tražili nikakvu verifikaciju, ono što ne razumem je da traže samo za podizanje, kada to ne rade za depozite, samo preko banke sms-om i brzo . Ali iz onoga što čitam, mnogi ljudi smatraju odlazak u penziju komplikovanim.
Po ljudima oni plaćaju ali vidim da drugi ne, ništa se ne razumem.
Hi, Casino Guru team!
I am waiting 15 days and nothing happens, no response whatsoever via email, chat, no payment, nothing, nothing, nothing
As I already explained here, the site carried out several standard checks on my account, everything was
immediately sent, accepted, verified, as shown in the screenshot attached here
Front and back of the document
Photo of my face
Proof of residence
Selfie holding the document next to the face and the Rabona website open in the background of the photo
My entire bank account history, including previous periods when I was not even a Rabona customer yet, as well
as periods after depositing into my Rabona account
I was asked for an additional explanation about an amount that entered my account immediately before depositing
it in Rabona, the same amount, I explained that it was a cash deposit directly and personally made by me and for
me, I sent proof of this physical deposit, the photo of this deposit slip as well as several other photos of other
cash deposits I made into my bank account
Rabona doesn't pay. Does not respond to emails. The chat often does not type any words, the chat is closed. When
they don't close without typing, they respond to standard, automated messages, the same things
Support, every day for the last 15 days, only knows how to apologize for the inconvenience caused, say that they
understand the inconvenience caused, promise that the next day it will be paid, that my case is a priority, that
everything is ok with my account and with my payment, so that I don't worry, that I give a vote of confidence to
the site, they apologize for the delay, confess that they are wrong for the delay, and many other lies to make
time pass and nothing happens. Absurd!
Hello, and thank you for your posts and updates about the situation. Sorry you still need to wait for your verification and withdrawal. Our team will surely try to help you out and find out the reason for it. Please try to be just a little patient, as they experience a lot of cases now and every and each of them needs special treatment, as I could say, and our complaint team always tries to do whatever they can to get the best resolution. If you have anything new regarding your case, please share it with us.
Ali jedno pitanje, na primer još mi nisu tražili nikakvu verifikaciju, ono što ne razumem je da traže samo za podizanje, kada to ne rade za depozite, samo preko banke sms-om i brzo . Ali iz onoga što čitam, mnogi ljudi smatraju odlazak u penziju komplikovanim.
Po ljudima oni plaćaju ali vidim da drugi ne, ništa se ne razumem.
Exactly, but this is more common, to deposit and play the sites have no bureaucracy. Otherwise, they wouldn't get many new customers
The difficulties begin if you make some profit, have winnings and need to withdraw. This is when we see the level of honesty or dishonesty of companies
Da, rekli su mi da ću za 3 radna dana dobiti mejl od finansijskog odeljenja, ali rok nije stigao, koliko vidim,
Pritužbe su tačne, nisu baš ozbiljne po pitanju ovih aspekata.
Hajdemo na posao, počnimo sa tvrdnjama...
Da, rekli su mi da ću za 3 radna dana dobiti mejl od finansijskog odeljenja, ali rok nije stigao, koliko vidim,
Pritužbe su tačne, nisu baš ozbiljne po pitanju ovih aspekata.
Hajdemo na posao, počnimo sa tvrdnjama...
So, for you, most likely, soon, they will start asking for things and, with that, many days, weeks, will pass
Pitati za koje stvari, koja dokumenta tačno?
Ako ih isporučite kako je traženo, da li ćete na kraju biti plaćeni?
@casinoguru Treba mi pomoć i informacije.
3 dana za njih su 3 meseca, to se desilo u mom slučaju, zahvaljujući kazino guruu koji su mi platili. Najgore u svemu ovome je što oni koji upravljaju Rabonom imaju više od 20 kazina i u svima rade isto. Ako otvorite onlajn ćaskanje, isti agent vam odgovara u jednom ili drugom kazinu, ako vam oduzmu promocije u jednom kazinu, već su vam oduzeli promocije u svima, iako u nekima nikada niste igrali, u ćaskanja ne daju objašnjenja i samo izbegavaju odgovore i ponekad ono što odgovore nema veze sa onim što pitate i kažu vam da im pošaljete mejl za više pitanja i nikada ne odgovaraju na mejlove, ovi prevaranti bi trebalo da budu iza rešetaka sa doživotne kazne ako ne i gore
Da li su od vas tražili dokumentaciju ili verifikaciju?
Kako vam je pomogao Casino Guru?
Ako su mi tražili sve 3 duga meseca, pogledaj dalje u temi ima kolega koji odlično opisuje kakva je verifikacija a ja ti kažem da koriste mnoge trikove da produže verifikaciju i plaćanje
Ovde sam podneo žalbu i kazino guru mi je pomogao.
I da li su vam platili? Neće mi dozvoliti da napravim žalbu, ne znam zašto.
Pitati za koje stvari, koja dokumenta tačno?
Ako ih isporučite kako je traženo, da li ćete na kraju biti plaćeni?
@casinoguru Treba mi pomoć i informacije.
Front and back of a document (the application will use your cell phone camera to take these photos)
Photo of your face, live with your cell phone camera, in the same application, at the time you sent the document mentioned above
Proof of address in PDF form, from an official public service or issued by a bank app, credit card, bank account. Only in official PDF
Deposit receipt. If you used a bank account, they will ask you for several months' worth of bank statements, without omitting anything, directly issued by the bank. Everything in pdf generated by the bank. If you used a virtual wallet, such as Neteller or Skrill, they will ask you for a lot of history, they will want to see all the transactions you have already made, who you sent money to, who you received it from. If you used cryptocurrency, they will do a lot more bureaucracy too
Basically these 5 steps above. This last one is the one that will delay the situation the most, taking days, weeks, months, until they accept it. They will look for something to justify blocking you or stealing your money. Even without finding anything wrong, as is my case, it may be delayed. I've been waiting for 20 days and being ignored, no email has been answered and chatting is useless, it's just responses from people with no access to anything in the company and giving standard ready-made messages
3 dana za njih su 3 meseca, to se desilo u mom slučaju, zahvaljujući kazino guruu koji su mi platili. Najgore u svemu ovome je što oni koji upravljaju Rabonom imaju više od 20 kazina i u svima rade isto. Ako otvorite onlajn ćaskanje, isti agent vam odgovara u jednom ili drugom kazinu, ako vam oduzmu promocije u jednom kazinu, već su vam oduzeli promocije u svima, iako u nekima nikada niste igrali, u ćaskanja ne daju objašnjenja i samo izbegavaju odgovore i ponekad ono što odgovore nema veze sa onim što pitate i kažu vam da im pošaljete mejl za više pitanja i nikada ne odgovaraju na mejlove, ovi prevaranti bi trebalo da budu iza rešetaka sa doživotne kazne ako ne i gore
True friend. Do you have a list of their sister sites?
Sačekaću da stigne ili bude zatražen.
Pitati za koje stvari, koja dokumenta tačno?
Ako ih isporučite kako je traženo, da li ćete na kraju biti plaćeni?
@casinoguru Treba mi pomoć i informacije.
Hello. What kind of information do you need, if I may ask?
I have seen your complaint where Nick explained the current situation: they need to wait 14 full days before intervening, so until then, please keep us informed about any updates regarding your withdrawal. We'll wait for your reply.
Šta da radite ako vam u Raboni kažu da je odeljenje za finansije kasnilo sa isplatom zbog velikog obima zahteva?
Be a little patient, and hopefully you will get a solution soon.
Hello, @Romi, friend. My account is verified there, 100¨%, fully verified
But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.
I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support
Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.
I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners @Rabona can you resolve this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account
Otkazao sam podizanje 470 i sa tim zaradio 1.700€, sad moram 500 po 500 i koliko ovi iz finasije traju samo se molim da stignu makar kasnili ali stignu.
Zatražio sam od ćaskanja da verifikujem svoj nalog i rečeno mi je da u ovom trenutku moj nalog ne zahteva verifikaciju.
Tako da još uvek čekam svoj novac.
Istina je i da sam proverio da isplate čekaju više od 3 radna dana, čak i više od 5, to je teško razumeti, a oni se samo pravdaju velikim brojem zahteva, što je neobjašnjivo, jer bi sve trebalo da bude automatski i trenutno, kao u drugim kladionicama. Ne znam šta hoće.
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