ForumKazinaRabona Casino - opšta diskusija

Rabona Casino - opšta diskusija (strana 14)

pre 2 godina od Radka
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45456 pregleda 343 odgovora |
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stevechai
pre 5 meseci

Hello,

not sure I follow the whole problem, hence, allow me a few questions. It usually helps to understand.

You had won something while playing with the bonus, but after some time, the bonus and the winnings were gone. Usually, the best way to get a direct explanation is to contact the casino. We can start speculating just now, but there are far too many possibilities, such as:

has the bonus expired?

have you submitted a withdrawal request?

have you met all bonus requirements (specifically wagering)?

have you played according to the rules the whole time? (max bet rule, forbidden games, and so on)

Additionally, your winnings seemed to have waned, but you are still convinced the games are rigged. I bet you expected higher winnings, right? Frankly, this feeling is quite normal. Just lower your expectations; you might feel better. I imagine how it sounds, but licensed casinos just can't alter the games on any occasion.

Radka
pre 5 meseci

This is the bet i did and activated the bonus in big bass!then i had some winnings on the 5th spin of 10 total and it popped out and when i logged in i found no bonus no spins left and not money earned!joke really!!and i cant watch the replay somewhere!

stevechai
pre 5 meseci

Have you tried to contact the casino regarding this, as Radka suggested? They should be able to give you some explanation. Please let us know if you learn something new.

Romi
pre 5 meseci

They gave me this answer!file

really i cant see the replay of the bonus??that is a big joke!!

stevechai
pre 5 meseci

Could you let us know if there will be any update after the 14-hour period, as the support told you, please?

Otherwise, I would probably suggest trying to file a complaint. What do you say?

Romi
pre 5 meseci

Yes i will

stevechai
pre 5 meseci

We'll be waiting.

pre 5 meseci

Zdravo, napisao sam pre nekoliko dana da se malo plašim za stranicu i sada kada se danas navršava 14 radnih dana od kada sam poslao dokumente koje su tražili a oni ništa ne verificiraju, rekli su mi da je moja fotografija sa mojim lična karta i ja smo to poslali poštom jer su mi tako rekli i tokom tih dana prvo su mi rekli od 24 sata do 72 sata, zatim od 3 dana do 5 pa od 5 do 10 i sad su mi na kraju rekli od 15 do 30, ne znam ako neće da mi plate ili tako nešto jer ih inače ne razumem, strašna stranica, molim vas ako možete da mi pomognete

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juniorbo
pre 5 meseci

Hi, in this case I would also recommend to lodge a complaint. 

If you are interested, just click here. 

I don't find it convenient for the casino to keep introducing you to different timeframes and it's certainly not cool for me to have them verify your photo ID for 1 month. 

So I would definitely go ahead and file a complaint and our team will try to help. 

Jaro
pre 5 meseci

Zdravo, pokušavam da uložim žalbu ali kada napišem neko pismo počinje da se briše i ne dozvoljava mi da pišem

Automatski prevedeno:
juniorbo
pre 4 meseci

Does the situation still remain the same, please? You should try to clear the cookies and the cache on your computer and let us know if the issue gets fixed. We'll wait for your reply here.

Romi
pre 4 meseci

Zdravo, uspeo sam da uložim žalbu, hvala na savetu

Automatski prevedeno:
juniorbo
pre 4 meseci

Thats great. May you update it now as well, please? Nick needs to know some additional information. Just use this link to do so.

Did you get any explanation about why the verification process is delayed?

Romi
pre 4 meseci

Zdravo, da, odgovorili su mi, rekli su da moram ponovo da pošaljem dokumente i da izbrišeš kolačiće i keš memorije, što sam već uradio i ostalo je isto, ne da mi ništa da pošaljem, jer sam mnogo poslao pre dana

file

Automatski prevedeno:
juniorbo
pre 4 meseci

Have you talked to the support about the issue being the same again? Would like to know what could be the reason. Please let us know whenever you learn something new.

Romi
pre 4 meseci

Već sam razgovarao sa njima, rekli su mi da uradim isto što su mi rekli u mejlu, uradio sam to i još uvek je tako; Ja sam im to rekao i oni su mi rekli da su već razgovarali sa osobom koja je za to zadužena i da će mi poslati mejl i za sada ništa, ne znam da li će mi poslati ili da se popuni vreme jer su mi navodno rekli da će mi zatvoriti račun ako ga ne verifikujem u 30 dana od kada sam poslao dokumente, i dobro, uložio sam novac tamo i bilo bi jako loše da stranica tretira svoje klijente da način samo za pobedu

Automatski prevedeno:
juniorbo
pre 4 meseci

I know it's not the best practice, but to me, it seems you're about to be in a rush, so have you tried to access the account from a different browser or device? Maybe an icognito mode might also help. It may work for the files to be uploaded.

Or perhaps, to make them understand the issue from your perspective, which is usually the real problem, I would capture a video recording showing you can't follow the procedure.

in any case, I'm glad you submitted the complaint. It must be terrible not to know what to do, lacking instructions.

Radka
pre 4 meseci

Zdravo, da, ušao sam, i dobro, kazino Rabona više nije potreban. Nakon 20 dana, izvršio je odgovarajuću verifikaciju i dospelo plaćanje, hvala.

Automatski prevedeno:
juniorbo
pre 4 meseci

That is really great to hear. Thank you for updating your complaint as well. I hope everything will be okay from now on. If you need anything, let us know.

pre 3 meseci

dobar dan,

Želim da vas obavestim da Casino Rabona pokušava da mi plati više od dve nedelje.

Kontaktiram ćaskanje i kažu da kasne sa isplatama.

Poslao sam imejl podršci i nisam dobio odgovor.

Može li neko pomoći?

Ažurirano od strane autora pre 3 meseci
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