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Rabona Casino - opšta diskusija (strana 15)

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teixeiraandre009
pre 2 meseci

Hello,

great that you have found us here. If I understand correctly the delay is cause due to a high withdrawal requeast, is that correct, please?

I fear there is no way to adjust casino capacity from outside. Let me describe a thought, however:

You may use this green link to file a complaint regarding delayed payment; just consider that the casino will have to address it in order to proceed further with the resolution. In my opinion, if they are already delayed, I am not sure this process will speed their effectiveness, if you know what I mean.

Well, the decision is yours, of course. I just wanted you to know the situation, and we are still here to help.

pre 2 meseci

Dobro veče čekam 15 dana na povlačenje od Rabone i do sada ništa, svaki dan čet isto kaže, ali ne daju rok za povlačenje. Može li neko pomoći?

Automatski prevedeno:
pre 2 meseci

Već više od 15 dana tražim povlačenje od Rabone, i svaki dan daju isti izgovor da kasne, ali nikada ne kažu kada ili da li će ga uplatiti.

Može li neko pomoći?

Automatski prevedeno:
emygdiosrenato
pre 2 meseci

Hey. I can see that you wrote us from two different accounts. Is that right? Try to use just one, please, so we can follow up.

Can you tell us if your account is fully verified yet at this casino, or are you waiting to go though the process?

It actually can happen sometimes that a casino would be overloaded by withdrawals and fall behind, so I hope that they will process your payment shortly.

Of course we are here to help in case they don't. Just file a complaint here if you wish, and our team will do their best to get it solved.

pre 2 meseci

Zdravo svima, napravio sam 2 zahteva za povlačenje, jedan 21.08, a drugi 24.08 na Raboni.

Od danas, 30.08., nakon što je prošlo 7 radnih dana i 9 kalendarskih dana, još uvek mi ništa nije pripisano, a povlačenja su i dalje NA ČEKANjU, pokušao sam da kontaktiram podršku putem ćaskanja uživo ali uvek mi ponavljaju iste stvari, da je, da ima kašnjenja zbog mnogih zahteva za povlačenje.

Ali da li je normalno čekati sve ovo vreme za 450 evra (250 + 200)? Čitam recenzije na mreži i bojim se da sam izgubio novac, oslanjam se na vas da rešite problem.


Automatski prevedeno:
tonymacri2207
pre 2 meseci

Hello, I see that you have managed to file a complaint and it is also mentioned there that we give casinos 14 days in these cases to resolve everything that is necessary and send the money to the players. Do you think you can hold out until that time passes ? After that, our team will contact the casino and try to help if nothing has changed. 

I also wanted to ask about verification but I see it hasn't been needed yet, so I understand. 

I hope the money gets to you soon, if anything changes let me know.


pre 1 meseca

Dobro jutro... Podigao sam 500 evra od 9. 11. sa rabona koje sam video na tvom sajtu do 18. 9. nisu ih stavili... i ponovo sam podigao sa IVAN-om 18.9. i još do danas su slali...poslao sam poruku i samo kažu izvini zbog kašnjenja...umorio sam se od toga da samo kažu izvini i ne daju novac dok ga uzimaju, u redu je

Automatski prevedeno:
Christinap
pre 1 meseca

Hello, why did you change the payment method in the end? Was it necessary for you to be verified by the casino? 

I see that despite everything you still don't have the money and we give casinos 14 days to sort everything out and send the money to the player. I would probably think about lodging a complaint with us and our team will try to help you since nothing has happened for a long time and you keep getting the same answer.

If you are interested you can file it here on this link. ⬅️

Do you think it's worth it?

Jaro
pre 1 meseca

Morao sam da promenim način isplate jer sam promenio bankovnu karticu i rekli su mi da podignem preko IBAN-a. Kazino me nije pitao za identifikaciju. Skoro svaki dan pišem mi kažu da je sve u redu

Automatski prevedeno:
Christinap
pre 1 meseca

Then I understand why you changed the method. If the casino recommended it to you, it's probably a better way. Also, if they don't need verification, that's fine, because if they need documents and to verify you, that's bound to happen. 

So do you think you'll give it some more time or will you go for the complaint?

Jaro
pre 1 meseca

Mislim da treba da nastavimo sa žalbom jer ok 500 evra nije 20.000..Takođe nemoj da daš limit ako ne mogu da ga zadrže..I pročitao sam dosta loših stvari o kazinu ovde. I žalosti me što to mora da se uradi umesto da su oni u pravu. Hvala vam puno!

Automatski prevedeno:
Christinap
pre 1 meseca

Perhaps it would be best to mention that our specialists, for instance, get involved once the probability of resolving the matter is drastically low or if the player struggles longer than 14 full days. It is unnerving to read others negative experiences, but in relation to complaints, it does not matter much. I think you should know that to avoid surprises. So, since your complaint has already been filed, I wish you a fair resolution, of course.

Have you been ever told why these issues occurred? I'm sorry if I missed this information.

pre 1 meseca

Sve što mi kažu je da ima kašnjenja u povlačenju. Hvala vam na brizi

Automatski prevedeno:
Christinap
pre 1 meseca

So hopefully they will be able to solve it soon and you will receive your money.

As I can see in your complaint, though, our team has already started with the investigation, so please be patient, and soon we'll see some progress there, I believe.

Romi
pre 1 meseca

Nadam se da će uspeti. Upravo sam im poslao poruku i opet kažu isto. veoma sam umoran. Nije moguće da umeju da uzmu novac, a ne daju profit!

Automatski prevedeno:
Christinap
pre 1 meseca

Obviously they probably have nothing more to say to you so try to be patient and we'll see how it develops. If nothing significant happens our team will try to intervene. 

Good luck. ☘️

pre 1 meseca

Danas sam im ponovo poslao poruku i odgovor je bio ovaj



Jutros smo obavešteni o ovome. Dozvolite mi da se prvo izvinim u ime naše stranice zbog velikog kašnjenja naših igrača i uveravam vas da će odeljenje za transakcije odmah i u najkraćem mogućem roku završiti sva povlačenja za naše članove. Nadam se da ćete brzo dobiti svoje dobitke i srećno nastaviti svoju igru.


Sve je već u toku kako su nas obavestili i neće se više odlagati. Budite malo strpljiviji jer očekujemo da će većina povlačenja biti završena između danas i sutra! Izvinite zbog privremenih neprijatnosti, hvala na razumevanju i komunikaciji!


I pitaću... ako pare ne uđu, da li možemo nešto??? Danas završavamo 14 dana od trenutka kada sam napravio drugi pokušaj povlačenja i 3 nedelje od prve nedelje. Hvala vam

Automatski prevedeno:
Christinap
pre 1 meseca

So it looks like the casino should be able to handle it, we'll see. 

If nothing changes, then our team will contact the casino to explain what's going on and hopefully they will pay as soon as possible. 

pre 1 meseca

Pa. Ako hoćeš javi se jer je prošlo 14 dana a ne vidim da govore istinu da će otplata biti danas

Automatski prevedeno:
Christinap
pre 1 meseca

Don't worry, our team will do whatever is necessary in this case. They are the ones who will contact the casino so be sure to keep an eye on developments and you will know what happens next. 😉

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