Zdravo, vidim da ste uspeli da podnesete žalbu i tamo se takođe pominje da dajemo kazinima 14 dana u ovim slučajevima da reše sve što je potrebno i pošalju novac igračima. Mislite li da možete izdržati dok to vreme ne prođe? Nakon toga, naš tim će kontaktirati kazino i pokušati da pomogne ako se ništa nije promenilo.
Hteo sam da pitam i za verifikaciju, ali vidim da još nije bila potrebna, tako da razumem.
Nadam se da će vam novac uskoro stići, ako se nešto promeni javite mi.
Hello, I see that you have managed to file a complaint and it is also mentioned there that we give casinos 14 days in these cases to resolve everything that is necessary and send the money to the players. Do you think you can hold out until that time passes ? After that, our team will contact the casino and try to help if nothing has changed.
I also wanted to ask about verification but I see it hasn't been needed yet, so I understand.
I hope the money gets to you soon, if anything changes let me know.