pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Roman Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Zdravo svima. U roman kazinu sam deponovao preko MasterCard kartice, oni podržavaju samo sepa bankovni transfer za podizanje preko kartice, uzeo sam svoj novac sa Iban-a koji koristim u svakom drugom kazinu, ali uvek otkažu moje podizanje, razgovaram svaki dan sa oni i ne pružaju nikakvu važnu podršku traže od mene da pokušam iznova i iznova ili da promenim način povlačenja ali neuspeh ostaje. Da li je neko imao isti problem tamo?
Hello everyone In roman casino I deposited through MasterCard card ,they only support sepa bank transfer for withdrawal through card , I have taken my money with the Iban I that am using in every other casino but they always cancel my withdrawal, I speak every day with them and they don't provide any important support they ask me to try again and again or to change the way of withdrawal but the failure remains. Does anyone had the same issue there?
Upravo sam iz vaše žalbe saznao da već mesec dana pokušavate da se povučete!
To je zaista dugo vremena, tako da ste postupili sa pravom što ste podneli žalbu ovde.
Međutim, postoji li neko objašnjenje od njih zašto se to dešava? Oni sigurno moraju imati neki trag, verujem.🤔
Pa, samo se nadam da ćete zajedno sa našim timom moći da saznate šta se tačno dešava i da rešite problem što je pre moguće.
Obavestite nas kad god bude nešto novo, molim vas.
I just learned from your complaint that you have been trying to withdraw for a month!
That is a really long time, for sure, so you have done right to submit a complaint here.
Is there any kind of explanation from them, though, about why this is happening? They surely must have a clue, I believe.🤔
Well, I just hope that together with our team you'll be able to find out what exactly is going on and to resolve the issue as soon as possible.
Let us know whenever there is something new, please.
Oni ne poznaju procese na sopstvenom sajtu. traže od mene da radim iste stvari iznova i iznova, žele da unesem "pravu adresu", ali vi ne stavljate adresu kada se prijavite za povlačenje. Pokazujem im snimke ekrana i oni mi kažu da napravim Skrill nalog da uložim više novca (Nikada to ne bih uradio na ovom sajtu) i pokušao da se povučem sa Skrill-om, već sam pokušao sa netteller-om, uložio sam velike napore i nije uspelo. Opet mi kažu iste stvari koje ne rade i opet predlažu rešenja koja oni sada od početka da neće raditi.
Zadržao sam ceo razgovor e-pošte i ćaskanja. ovo je mučenje!
Kada pitam za razlog otkazivanja, oni ne znaju, prvo adresu (koju su stavili kako) nakon što je to bio IBAN, a vi ste rekli da je problem sa adresom rešen nakon toga bio je sepa bankovni transfer koji ima problem pa nakon pokušaja sa 3 različita IBAN-a rekli su mi da probam netteller, nakon što su mi rekli da mogu da podignem samo bankovnim transferom zbog depozita na kartici, a sada mi ponovo kažu da proverim adresu (KOJU NE STAVLjAM I TO JE ISPRAVNO I VERIFIKOVANO NA MOOM NALOGU)
They don't know the processes on their own site. they ask me to do the same things again and again, they want me to put the "right address" but you dont put address when you apply for a withdrawal.I show them screenshots and they tell me to create a Skrill account deposit more money (I would never do that on this site ) and try to withdrawl with Skrill, I have already tried with netteller I put big effort and it didn't work.They just tell me the same not working things agai and again they propose solutions that they now from the beginning that they don't gona work.
I have kept the whole email and chat conversation. this is torture!
When I ask for a reason of cancellation they dint know , first ot eas the address (that they put some how) after it was the IBAN and thy was telling that the address issue ia solved after that it was the sepa bank transfer that has the issue so after trying with 3 different IBANs they told me to try netteller, after they told me that I can withdrawl only with bank transfer because of my card deposit,and now they tell me again to check the address (WHICH I DON'T PUT AND IT IS CORRECT AND VERIFIED IN MY ACCOUNT)
Verujem da je ovo zaista frustrirajuće za vas, i svi bi se tako osećali, sigurno.
Zaista moramo da saznamo gde je problem i zašto ga tako komplikuju, ako nikada niste imali problema sa ovim u drugim kockarnicama, kao što ste rekli.
Naš tim za žalbe će dati sve od sebe, kao i uvek, da to reši i reši ovaj problem što je pre moguće.
Želeo bih da vam dam savet, ako smem. Nastavite da pišete na svom jeziku, a auto-prevodilac, koji i ovde koristimo, kako smo ga implementirali u žalbama, će obaviti svoj posao. Bolje je za komunikaciju, znate, i na ovaj način neće se ništa izgubiti u prevodu, nadamo se.
I believe that this is really frustrating for you, and everyone would feel this way, for sure.
We really need to find out where the problem is and why they make it so complicated, if you have never had any problems with this in other casinos, as you said.
Our complaint team will do their best, as always, to crack it up and resolve this issue as soon as possible.
I'd like to give you some tip, if I may, though. Keep writing in your language, and the auto-translator, which we use here as well, as we have implemented it in the complaints, will do its job. It is better for communication, you know, and this way there won't be anything lost in translation, hopefully.
Smatram da je krajnje uvredljivo, nakon svega što sam prošao na njihovom sajtu, da se od mene traži da otvorim nalog na platformi koja mi nije poznata, i da uplatim još 20 € u nadi da bi ovo moglo konačno da reši problem. Pogotovo s obzirom na to da su sva druga rešenja koja su do sada predlagali propala. Sve dok mi ne vrate novac, nema šanse da njihovom sajtu poverim dodatna sredstva. Ljubazno sam ih zamolio da ručno vrate moj novac ili koriste bilo koji drugi metod koji smatraju prikladnim; već imaju moj IBAN, podatke o mojoj kartici i sve moje sertifikovane lične podatke koji su funkcionalni u svakom drugom kazinu, i ponovo su mi rekli da isprobam Skrill, kao da ne čitaju moje poruke, čak ni ne pokušavaju da reše problem bankovnim transferom ili da deaktivirate ovu proveru za Skrill.
I find it extremely offensive, after everything I have gone through on their site, to be asked to create an account on a platform I am unfamiliar with, and to deposit another €20 in hopes that this might finally resolve the issue. Especially considering that all other solutions they have suggested so far have failed. As long as they haven't refunded my money, there is no way I will trust their site with additional funds. I kindly asked them to manually return my money or use any other method they see fit; they already have my IBAN, my card details, and all of my certified personal information which are functional in every other casino, and they again told me to try Skrill, is like they dont read my messages,they dont even try to solve the issue with the bank transfer or to deactivate this checking for Skrill.
Izvinite, ali da li su vas zaista zamolili da to uradite?🤔
Na kojoj platformi ste trebali da deponujete 20 evra, ako smem da pitam, i koji su vam razlog za to naveli?
Zaista nisam ranije naišao na ovako nešto.
Sorry, but did they really ask you to do that?🤔
Which platform were you supposed to deposit the €20, if I may ask, and what reason for doing so did they give you?
I really didn't come across anything like this before.
Imaju razlog, ali ostaje apsurdno,
Zamolili su me da pokušam da povučem sa Skrill-a i ukazali su mi da da bi ovo funkcionisalo prvo moram da napravim depozit kod Skrilla, minimalni iznos je 20 €.
Rekao sam im da ne znam ni šta je Skrill, mogu da napravim nalog i pokušam, ali nisam voljan da im dam više novca, zamolio sam ih da uklone ovaj ček i rekli su da to ne može da se uradi i ja treba da uplati depozit.
Ali čak i kada sam uradio taj račun ili konobar koji su me pitali ranije, što sam uradio i to je takođe propalo. To zahteva napor sa moje strane dok ja nisam odgovoran za problem.
Uzeli su mi novac odmah kada je deponovan i tvrdili da mogu da podignem, umesto toga nedeljama razgovaram sa njima svaki dan i kao da samo pokušavaju da me se otarase svaki put, govore mi iste stvari i preko i uopšte ne mari. Oni nemaju. Nikad mi se ovako nešto nije desilo.
Kao što sam već pomenuo, moji depoziti su napravljeni karticom i kazino navodno podržava bankovne transfere.
They have a reason, but it remains absurd,
They asked me to try withdrawing with Skrill and they pointed out to me that for this to work I must first make a deposit with Skrill, the minimum amount is €20.
I told them I don't even know what Skrill is, I can make an account and try but I'm not willing to give them more money, I asked them to remove this check and they said it can't be done and I have to make a deposit.
But even doing that account or the netteller they asked me before, which I did and it failed too. It requires effort on my part while I am not responsible for the problem.
They took my money straight away when it was deposited and claimed I could make withdrawals, instead I have been talking to them every day for weeks and it's like they are just trying to get rid of me every time, they tell me the same things over and over and don't care at all. They don't. I've never had anything like this happen to me.
As I have mentioned above, my deposits have been made by card and the casino supposedly supports bank transfers.
Έχουνε λόγο,αλλά παραμένει παράλογος,
Μου ζήτησαν να δοκιμάσω ανάληψη με Skrill και μου επισήμαναν ότι για να λειτουργήσει αυτό πρέπει πρώτα να κάνω κατάθεση με Skrill,το μικρότερο ποσό είναι 20€ .
Τους είπα ότι δεν ξέρω καν τι είναι το Skrill, μπορώ να κάνω έναν λογαριασμό και να δοκιμάσω αλλά δεν ειμαι πρόθυμος να τους δώσω περισσότερα χρήματα,τους ζήτησα να αφαιρέσουν τον έλεγχο αυτόν και μου είπαν ότι δεν γίνεται και ότι πρέπει να κάνω κατάθεση.
Αλλά ακόμη και το να κάνω αυτόν τον λογαριασμό ή το netteller που μου είχαν ζητήσει στο παρελθόν,το οποίο έκανα και απέτυχε και αυτο. Θέλει εφορτ από πλευράς μου ενώ δεν ευθυνομαι για το πρόβλημα.
Πήραν απευθείας τα λεφτά μου όταν κατεθετα και υποστήριζαν ότι μπορώ να κάνω αναλήψεις, αντί για αυτό μιλάω μαζί τους κάθε μέρα τόσες βδομάδες και είναι σαν να προσπαθούν απλά να με ξεφορτωθούν κάθε φορά, μου λένε τα ίδια και τα ίδια και δεν ασχολούνται καθόλου.Δεν μου έχει τύχει ποτέ κάτι παρόμοιο.
Όπως έχω αναφέρει και παραπάνω οι καταθέσεις μου έχουν γίνει με κάρτα και το καζίνο υποθετικά υποστηρίζει τραπεζικές μεταφορές .
Svakako bih preporučio da tamo više ne vršite depozite.
Ako su izjavili da je bankovni transfer dostupan za povlačenje, ne vidim razlog da napravite Skrill nalog, sigurno.
Bolje sačekajte da naš tim za žalbe krene dalje sa vašim slučajem i nadamo se da će uskoro biti rešen.
I surely would recommend not do any more deposits there.
If they have stated that the bank transfer is available for withdrawals, I don't see any reason for you to make a Skrill account, for sure.
Better wait for our complaint team to move forward with your case, and hopefully it will be solved soon.
Hvala vam puno, biću vam zahvalan ako možete nešto da uradite.
Thank you very much I will be grateful if you can do something.
Σας ευχαριστώ πολύ θα είμαι ευγνώμων αν καταφέρετε κάτι.
Ako postoji način da vam pomognemo, budite sigurni da će ga pronaći naši posvećeni stručnjaci za žalbe. Znam da je to teška situacija, pa pokušajte da odvratite pažnju nečim drugim ako možete. Cilj je da malo smanjite stres. 🙏
If there is a way to help you, be assured our dedicated complaint specialists will find it. I know it is a difficult situation, so try to distract yourself with something else if you can. Aim to reduce the stress a bit. 🙏
Naš tim za žalbe radi na vašem slučaju, kao što vidim, pa vas molimo da sačekate dalji odgovor u roku navedenom u vašoj žalbi.
Our complaint team is working on your case, as I can see, so please wait for any further reply within the time line stated on your complaint.
Zdravo!
Nadao sam se da bi kazino mogao da reši problem, pa sam nakratko proverio žalbu. Pa, ponekad je nažalost potrebno mnogo više da se slučaj reši. Samo sam želeo sreću tebi i Peteru u rešavanju slučaja.
Nadam se da niste previše frustrirani; mi ćemo biti ovde ako vam zatreba.
Hi there!
I was hoping the problem could be resolved by the casino, so I briefly checked the complaint. Well, Sometimes sadly need much more to resolve the case. I just wanted good luck to you and Peter with resolving the case.
Hope you're not overfrustrated; we will be here if you need.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.