Hi,
I just checked with the team, and you don’t have any withdrawals pending. So I believe your withdrawal has already been processed.
Thank you.
But what about me can you tell me please? I made a crypto deposit and trying withdrawal crypto as well. And nów is declined? I'm a little bit confused right now...
Zašto nam ne pomognete sa ovim kazinom koji se ne umara ili ne pruža podršku, nema sredstva ni budžet za podršku, biće gore za plaćanje
Zdravo, dobro veče.
Poslao/la sam dokumenta na validaciju, ali još uvek nisam dobio/la odgovor. Pokušao/la sam da kontaktiram podršku, ali nisam uspeo/la da se javim, samo bot. Želeo/la bih da mi se nalog potvrdi da bih mogao/la da podnesem zahtev za isplatu. Koristio/la sam besplatne okrete koje je obezbedio/la Guru Casino, ali verujem da sam ispunio/la sve uslove. Možete li mi pomoći?
ID naloga 1245767
Nemaju budžet za botove ili ćaskanje uživo, a vi mislite da će vam bolje platiti. Ne uplaćujte novac kod mene. Ne prihvataju moje povlačenje u roku od 5 dana.
Ovde nema ćaskanja i nema odgovora na imejlove. Takođe sam dobio besplatne okrete i uspeo sam da osvojim 10 evra sa njima. Onda sam uplatio depozit i nisam mogao da ostvarim nijednu dobit... Ovaj kazino više voli da maltretira svoje mušterije, da ne odgovara i da piše metre opravdanja ovde u kazino guruu... Čak su i osvojili nagradu za to.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
Zašto nam ne pomognete sa ovim kazinom koji se ne umara ili ne pruža podršku, nema sredstva ni budžet za podršku, biće gore za plaćanje
I believe that the casino representative explained the situation with your withdrawal above, but if you feel that you need our help, surely don't hesitate to file a complaint here.
Zdravo, dobro veče.
Poslao/la sam dokumenta na validaciju, ali još uvek nisam dobio/la odgovor. Pokušao/la sam da kontaktiram podršku, ali nisam uspeo/la da se javim, samo bot. Želeo/la bih da mi se nalog potvrdi da bih mogao/la da podnesem zahtev za isplatu. Koristio/la sam besplatne okrete koje je obezbedio/la Guru Casino, ali verujem da sam ispunio/la sve uslove. Možete li mi pomoći?
ID naloga 1245767
Our complaint team will shortly review your case and inform you about the next steps.
If there is any update, let us know, please.
The casino representative has explained the situation to you above pretty well.
In case, though, you need our help, please file a complaint, and hopefully we will be able to help as we did before.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
I'm sorry that your case was not addressed yet by the casino. Please file a complaint here, and our team will surely do everything possible to investigate the situation.
Budite oprezni kada dolazite ovde!!! Distribuiraju novac različitim zemljama (pranje novca) 2. U vezi sa Heats i kazinom Deloro bilo je više pokušaja da se moja kreditna kartica zaduži!!! od strane Walmart America i drugih kompanija u Americi i Bugarskoj, ovo je identifikovano kao prevara. Mogu ovo sa sigurnošću reći jer se ovo prvi put dogodilo kada sam igrao u kazinu Deloro i blokirao sam svoju kreditnu karticu. Zatim sam privremeno koristio virtuelnu kreditnu karticu i koristio je isključivo u Deloro-u, nakon čega je bilo daljih pokušaja prevare. Ova kartica više ne postoji! Nakon što sam uplatio novac ovde u Roobet kazinu, ponovo su počeli sa pokušajima da zaduže moju kreditnu karticu, koja više ne postoji.
Nažalost, kazino je prestao da isplaćuje već nedelju dana, ne dozvoljava mi da podignem nikakav profit, čak ni 50 dolara, a podrška je upadljivo odsutna.
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
Zaista je šteta. Prošlo je više od deset dana otkako sam poslao dokumenta na verifikaciju, a nisam dobio nikakav odgovor. Izgleda da neću moći da podignem svoj dobitak.
Ne kažu ništa, samo odbijaju uplatu, nemam odgovor ni putem imejla ni preko veb stranice.
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
Njihov čet ne radi. Svi oblici kontakta su neefikasni, jedino što dobro funkcioniše u ovom kazinu je DEPOZIT, i ništa drugo. Mislim da ovde ima dovoljno dokaza da je Roostake Casino PREVARA. Osim toga, Casino Guru tim, možda biste mogli da uložite nekoliko dolara i uplatite depozit? Isprobajte sreću i ako uspete, videćete sami kako izgleda POVLAČENjE DOBITKA tamo, umesto da postavljate pitanja na koja je već odgovoreno i data mišljenja. Ne želim da budem zlonameran, samo stičem utisak da je tema odjednom postala neprijatna, a nepošteni kazina i dalje postoje i među lokalnim zajednicama ovde.
Veoma me zanima šta će kazino Roostake sada reći u svoju odbranu?
Sigurno će tamo nešto reći, verovatno će optužiti igrače da su prekršili pravila i to je sve.
I hoće li se pohvaliti možda još jednom nagradom za kazino godine ili nečim sličnim?
I ovo je samo moje mišljenje, jer sam samo običan, samohrani, slučajni igrač, trudim se da budem fer prema svima i ono što sam opisao, i kako se Roostake Casino ponašao prema meni, nažalost je TAČNO.
Takođe savetujem da ne uplaćujete novac u Roostake Casino jer su NELIHVALENTNI i to je jednostavno PREVARA.
Srdačan pozdrav, Sebastijane
PROIZVEDENO U POLjSKOJ
The problem here is their support since we cannot be complaining to Casino Guru every time so they can respond, neither the email nor the chat on the page work, we need a solution to all this
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