Dragi cenjeni igrači,
Pišem da vas obavestim da sam na raspolaganju da vam pomognem u vezi sa svim problemima ili problemima sa isplatom gotovine koje možda imate. Međutim, da bih to uradio, biće mi potrebno vaše korisničko ime igrača. Molim vas pošaljite mi lični e-mail sa naslovom „From Casino Guru" bilo kome support@scatterhall.com ili support@spinpirate.com . Budite sigurni da ću se lično obratiti na vaše e-poruke.
Izvinjavam se zbog problema sa plaćanjem koje ste možda imali u poslednjih nekoliko nedelja. Takođe bih želeo da vas podsetim da procedura KIC-a može trajati od 1 do 5 radnih dana zbog velikog broja igrača koji zahtevaju KIC. Ako imate bilo kakvih pitanja u vezi sa KIC procesom, ne ustručavajte se da me kontaktirate.
Imajte na umu da je važno biti strpljiv i sa razumevanjem, jer veliki obim zahteva može da dovede do kašnjenja vremena obrade. Cenimo vaše strpljenje i saradnju po ovom pitanju.
Hvala vam što ste izabrali da igrate sa nama i radujemo se rešavanju svih problema koje imate.
Srdačan pozdrav
Scasterhall
Dear valued players,
I am writing to let you know that I am available to assist you with any problems or cash-out issues you may be experiencing. However, in order for me to do so, I will need your player username. Please send me a personal email with the subject line "From Casino Guru" to either support@scatterhall.com or support@spinpirate.com. Rest assured that I will personally attend to your emails.
I apologise for any payment issues you may have experienced in the past couple of weeks. I would also like to remind you that the KYC procedure may take anywhere from 1-5 business days due to the high volume of players requesting KYC. If you have any questions about the KYC process, please do not hesitate to contact me.
Please keep in mind that it's important to be patient and understanding, as high volumes of requests can lead to delays in processing times. We appreciate your patience and cooperation in this matter.
Thank you for choosing to play with us, and we look forward to resolving any issues you may have.
Best regards
Scastterhall
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