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NaslovnaForumKazinaSlotuna Casino - opšta diskusija

Slotuna Casino - opšta diskusija (strana 6)

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i've been waiting for half a month only got 1 withdraw,

after this they asked for verification and when i send the pdf they keep rejecting for no reason,

what is going on with this casino

Igrao sam ovde u ovom kazinu.. prvi je urađen normalno za 4 dana sa slobodnim danom. onda sam pobedio i stavio još jedan na povlačenje 2 puta za 250 evra. 04/05/2025.. još uvek nema povlačenja. u ćaskanju piše ista stvar novac će doći za 3-5 dana. ali je prošlo više nego što je trebalo. i svaki dan govore isto. šta da se radi. pomoć

Automatski prevedeno:
aleksandr23

još nema para!!!

Automatski prevedeno:

i've been waiting for half a month only got 1 withdraw,

after this they asked for verification and when i send the pdf they keep rejecting for no reason,

what is going on with this casino

Have you tried to contact them and ask what the reason is, perhaps?

Maybe the quality should be the cause? 🤔

Igrao sam ovde u ovom kazinu.. prvi je urađen normalno za 4 dana sa slobodnim danom. onda sam pobedio i stavio još jedan na povlačenje 2 puta za 250 evra. 04/05/2025.. još uvek nema povlačenja. u ćaskanju piše ista stvar novac će doći za 3-5 dana. ali je prošlo više nego što je trebalo. i svaki dan govore isto. šta da se radi. pomoć

Automatski prevedeno:

It really must be frustrating to wait this long, and our complaint team will get to your complaint soon so we can intervene in your case.

Was there any update by now, perhaps?

Romi

Pišem im svaki dan.. a oni pišu jedno te isto.. svaki dan da dođe novac.. na kraju nikada ne dolazi.. potpuna glupost

Automatski prevedeno:
Romi

Ne, novac nije povučen

Automatski prevedeno:
aleksandr23

Do you write to the live chat or by email?

I am asking because most of the time live chat is not aware of what is going on with withdrawals, actually. 🤔

Romi

i u ćaskanju i putem mejla, u ćaskanju pišu isto, uopšte ne odgovaraju na mejl

Automatski prevedeno:

Joala (Slotuna)

15 Apr 2025, 17:04 EEST

Dear Aleksandrs,

 

Thank you for contacting our Customer Support team. 

 

We have reviewed your withdrawal request, and it appears that there is a delay in processing on the payment provider's side. We understand the importance of timely withdrawals and sincerely apologize for any inconvenience this may have caused. Please rest assured that this is nothing to worry about, and your withdrawal is completely safe.

 

Our team is actively working to expedite the process and ensure that your withdrawal is processed as swiftly as possible. We kindly ask for your continued patience during this time. Your understanding is greatly appreciated as we strive to provide you with the best service possible.

 

Thank you for your continued support and trust.

 

 

If you have additional questions, please feel free to contact us via email support@Slotuna.com or via Live Chat.

 

Yours sincerely,

Customer service

tako pišu u mejlu isto što i na čet!!!

Automatski prevedeno:
Romi

i have, but they dont answer on emails.

tako pišu u mejlu isto što i na čet!!!

Automatski prevedeno:

So, hopefully, they will be able to sort that out soon. Otherwise our complaint team will intervene when the time comes.

i have, but they dont answer on emails.

I understand. Let our complaint team investigate the matter then. Your complaint resolver will soon contact them.

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