Joala (Slotuna)
15. april 2025., 17:04 EEST
Dragi Aleksandre,
Hvala vam što ste kontaktirali naš tim za korisničku podršku.
Pregledali smo vaš zahtev za povlačenje i izgleda da postoji kašnjenje u obradi na strani dobavljača plaćanja. Razumemo važnost blagovremenog povlačenja i iskreno se izvinjavamo za sve neprijatnosti koje je ovo moglo prouzrokovati. Budite sigurni da ovo nema razloga za brigu i da je vaše povlačenje potpuno bezbedno.
Naš tim aktivno radi na ubrzanju procesa i obezbeđivanju da se vaše povlačenje obradi što je brže moguće. Molimo vas za strpljenje tokom ovog perioda. Vaše razumevanje je veoma cenjeno jer nastojimo da vam pružimo najbolju moguću uslugu.
Hvala vam na kontinuiranoj podršci i poverenju.
Ako imate dodatnih pitanja, slobodno nas kontaktirajte putem mejla support@Slotuna.com ili putem Live Chata.
s poštovanjem,
Služba za korisnike
Joala (Slotuna)
15 Apr 2025, 17:04 EEST
Dear Aleksandrs,
Thank you for contacting our Customer Support team.
We have reviewed your withdrawal request, and it appears that there is a delay in processing on the payment provider's side. We understand the importance of timely withdrawals and sincerely apologize for any inconvenience this may have caused. Please rest assured that this is nothing to worry about, and your withdrawal is completely safe.
Our team is actively working to expedite the process and ensure that your withdrawal is processed as swiftly as possible. We kindly ask for your continued patience during this time. Your understanding is greatly appreciated as we strive to provide you with the best service possible.
Thank you for your continued support and trust.
If you have additional questions, please feel free to contact us via email support@Slotuna.com or via Live Chat.
Yours sincerely,
Customer service
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