Hello, my account was banned for "duplicate account" reasons. My partner created an account because they liked the site, and we were both playing from an iPad. We both wanted to take advantage of the promotion where you get 40 free spins. I won $40 from that, but in order to withdraw the winnings, I had to make a deposit. I made the deposit, and then my account got banned for duplicate accounts. They took the money from my account, didn’t reply to any of my messages, and ignored me for 5 days. I tried to contact them, but got no answer. My deposited money was deleted and transferred to their own account. I also tried contacting customer support through the website, but they didn’t care either — I waited 50–70 minutes for someone to join the chat, and then they just closed the conversation saying it wasn’t their responsibility.
Snatch Casino - opšta diskusija (strana 22)
I dalje smatram da je sramota što, uprkos očiglednim lažnim isplatama kazina, u pregledu ovde piše 'Uopšte nema pritužbi igrača ili je zadržan samo veoma mali iznos dobitaka igrača u odnosu na veličinu kazina.' Zašto ne uradiš nešto povodom toga? Ima 20 slučajeva i preko 30 ljudi se žalilo otkako je ova odvratna grupa prevaranta kupila kazino pre četiri nedelje...!
That's nice but try to see that the casino has 0 unresolved complaints, maybe you will know why we still have it on the page. Players shouldn't give in to waiting, pressure and playing with money out of frustration and go through with the whole process. If the casino does nothing and does not resolve, it will get black points and the safety index will be lowered.
Imaju otvoren zahtev za navodni provajder za samo 100 evra, ali ja ću ga isplatiti iz principa ako ovi odvratni psi još uvek isplaćuju igrače. Ni u kom slučaju ne bi trebalo ponovo da deponujete kod ovih klovnova u kazino grupi; nažalost, novac verovatno nikada nećete videti.
Nikada ranije nisam doživeo toliko varanja; grupa Mist-Rabidi sa svojim preterano dugim 5-nedeljnim isplatama je još uglednija.
Zdravo.
Juče se čini da je kazino isplatio nagradu od 395.000 evra na "big bass" slotu. Poslao je e-poštu svim igračima. 😄
An update from me. They completed the "checking" and asked for the KYC even if i completed one in the past. If I manage to get my money I will update you.
At least something has moved forward. Sometimes casinos do additional verification, so I hope everything will be fine.
I will wait for further developments. 😉
Jadni igrač verovatno nikada neće videti svoj novac...ako se to uopšte i desilo 😅
Dont need to be rude. Here is the photo of the email. Instead you could have said lets hope she will manage to get her money 🤷♀️
PAZI, NE PLAĆAJU.
Oni čuvaju vaše dobitke, kada igrate i imate povlačenja na čekanju, igre se stalno kvare, potrebne su nedelje da se sakupe povlačenja.
Prvoklasni kriminalci!!!!
Hello, I guess you would be interested in this thread. Could you please let us know how long you have been waiting so far? According to what others have been saying, the casino pays eventually. I hope it is positive and still valid.
I wasn't referring to you; I was responding to someone else. The casino is trying to rip off a lot of customers and not pay them out. I hope you get your money. But this person, who won several hundred thousand euros, will probably never get his money back because they're scammers!
Finally they completed the KYC and got my winnings. Really slow processes in this casino so I wouldn’t recommend it.No updates in my emails or my messages only one representative helped me and opened the ticket. Let's hope in the future they fix that. And really stupid that they replied to the complaint on the last day so they will not get the bad review. They managed to lose players with this method.
I hope they will give the money to all the players.
That is really great news! Thank you for the update.
If you'd like to rate this casino, you can do so by writing your review over here. It helps others to better understand how casinos work when players do so, you know.
Nakon što je navodni „zahtev dobavljača" obrađen (čudno, u poslednjih nekoliko sati ovde, kada je kazino imao priliku da odgovori), proces verifikacije sada traje već nedelju dana. Postoje samo dve fotografije, a ti prevarni, perverzni klovnovi u kazinu ponovo to razvlače da bi me maltretirali.
Molim vas, NIKADA ne uplaćujte depozit ovde! Lagaće vas, prevariće vas, opljačkaće vas i prevariće vas, i najverovatnije nikada nećete dobiti svoj novac nazad! Ovaj kazino MORA biti degradiran!
I hope you don't mind me adding the link to your complaint here, because it, in my opinion, serves a very cool description af the events... 🙁
https://casino.guru/snatch-casino-player-s-deposit-is-delayed 👈
If the casino repeatedly claims to be reviewing something or communicating with other providers, it is very difficult to prove they are just stalling; however, documenting these claims with date stamps feels akin to witnessing torture.
Još uvek čekam „zahtev dobavljača"
Podneo sam žalbu ovde.
Hvala na informacijama
Kao što sam rekao, kod mene je prošlo, ali budite spremni da će proces verifikacije trajati večno. Kao što sam već napomenuo, prošlo je više od nedelju dana, a ništa se nije dogodilo. Isplate su ponovo obustavljene u međuvremenu.
Ovaj klovnovski kazino je najgore smeće. Nadam se da ćemo i dalje videti svoj novac.
Ali ovog puta više nije u pitanju zahtev provajdera (koji ionako nikada nije ni postojao, kazino samo vara svoje kupce).
Sada je u toku proces verifikacije koji prolazi kroz kazino, i opet traje predugo. Prošlo je 32-33 dana za isplatu od 100 evra 😀
You're right on point, and I think keeping the complaints accessible here on the forum could potentially prevent others from going through the same hell.
The worst part, both from my side and from many of my colleagues' opinions, is that we basically know that those companies are going to pay eventually, but it is necessary to submit the complaint and play the stalling game to the end!
