pre 7 meseci
Da li ste u međuvremenu dobili još nešto?
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Snatch Casino - opšta diskusija (strana 27)
pre 7 meseci
No, just that first cashout on 11.06. 😡 You can follow my complaint and watch there whats happening.
pre 7 meseci
Thats crazy man... I am waiting since the 15th of March, without getting any Cent. Snatch used to be trustful, but now its just a scam.
OdgovoriCitiraj2
pre 7 meseci
I believe that's it. While other websites rely on user feedback from the very first impression, we take a different approach by focusing on complaints and confrontations. It is not always effective.
However, we had an internal discussion and I presented that, from a player's perspective, several casinos with sky-high Safety Indexes are acting at least a bit strangely lately. We agreed that complaints have been pilling up and as far as I can tell, we aim to push to the highest casino managers' rank to share our stance and ask a few questions.
It's not like we don't care; it just slow.
However, our Data Team does not plan to change the Index criteria. The problem remains; we do not intend to impose any penalties until everything is thoroughly investigated and discussed with both sides.
As I said, I understand the contradiction; if you seek a different approach, I get you can hardly be pleased here.
pre 7 meseci
Amazing man, I know the feeling 😔 Hopefully they will start paying you prople out same as they doing with my case 🙏
I just got my 2nd cashout exactly 1 week after the first one, lets see how it goes further 🤷♂️
pre 7 meseci
That gives me some hope. 😀 Lets wait... My complaint is ongoing and i am waiting for Snatch feedback on the complaint.
OdgovoriCitiraj1
pre 7 meseci
Zaista je neverovatno. Već sam poslao fotografiju moje bankovne kartice na zahtev, a sada traže sledeće:
„Potrebno je da pošaljete potvrdu o vlasništvu nad vašim bankovnim računom, gde bi vaše puno ime bilo vidljivo. Da li ste poslali dokument u ispravnom obliku gde je vaše puno ime vidljivo od 18. juna?"
Verujem da je ovo deseti traženi dokument. Mogu samo savetovati protiv ovog kazina ako zaista žele da zadrže svoj dobitak.
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pre 7 meseci
Gde se dobija ova potvrda? Da li to znači izvod iz banke, izvod iz banke sa adresom? Jednostavno je sramotno kako ih ovde prikrivaju, namerno ili nenamerno, nije bitno. Toliko nerešenih slučajeva, a ipak održavaju svoj vrhunski rejting i tako mogu da nastave da privlače novac od neopreznih kupaca.
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OdgovoriCitiraj2
pre 7 meseci
Dobro pitanje. Poslednji put kada sam poslao izvod iz banke, tražili su ga na engleskom. Ali Šparkasa nema veb stranicu na engleskom. Jednostavno sam odštampao PDF sa podacima o svom računu i poslao ga.
Ali da, sramotno je što ovaj kazino i dalje uživa vrhunsku ocenu. Čekam isplatu od sredine marta. Moj prijatelj takođe čeka u SnatchCasino-u od sredine marta.
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pre 7 meseci
Nisam dugo gledao ovde jer je moj slučaj rešen.
Pitao si šta sam uradio. Samo sam čekao i morao sam samo jednom da pošaljem svoju ličnu kartu. Dakle, hvala Bogu, nisam morao da prolazim kroz stres kao neki drugi ovde, radeći stoj na rukama sa njihovom ličnom kartom i veb-sajtom na projektoru u pozadini, itd. (ironično) radi verifikacije. Morao sam „samo" da izdržim tih devet nedelja neradeći ništa. Nadam se da ćeš i ti to prebroditi.
Zaista se nadam da će Guru tim nešto preduzeti povodom ovoga; očigledno su pomoćnici ovde kontaktirali šefove u vezi s tim. Ti odvratni gadovi iz Sneča nikada više ne smeju biti ocenjeni kao „dobri".
Ovaj klovnovski kazino zaslužuje samo mržnju i zatvaranje, ništa više!
Izmenjeno
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OdgovoriCitiraj2
pre 7 meseci
Gde se dobija ova potvrda? Da li to znači izvod iz banke, izvod iz banke sa adresom? Jednostavno je sramotno kako ih ovde prikrivaju, namerno ili nenamerno, nije bitno. Toliko nerešenih slučajeva, a ipak održavaju svoj vrhunski rejting i tako mogu da nastave da privlače novac od neopreznih kupaca.
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pre 7 meseci
Hello, if I may step in for a sec, I believe this "confirmation of ownership of your bank account, whereby your full name would be visible" is a standard bank document showing the full address and name of the owner plus the full bank details—konto, IBAN, bank official address, and credentials. I have all this information, for example, on the first page of my regular monthly banking statement.
Alternatively, I can download it from my internet banking whenever needed.
This part of verification is common. I, of course, understand that the other circumstances are very systematically unfair towards players, yet we fail to get proof that this is the casino's official tactic.
At least we try to connect our leaders with their affiliates in charge to make our standpoint on this quite clear—talking about the whole group here.
pre 7 meseci
Nice to hear you try to take care about gamblers. Sad to know that Data Team does not plan to change the Index criteria. You risk that all the indexes will become useless for gamblers. Once they're disappointed like me and many gamblers then they'll hardly start to trust them.
pre 7 meseci
Još uvek nisam primio ni centa, a KYC me i dalje ignoriše. To je ludo. Čekam od sredine marta... Molim vas, ne igrajte ovde. Čisto je uznemiravanje uskraćivati dobitke igrača. Ako ikada primim svoj dobitak, nikada više neću posetiti sajt.
Automatski prevedeno:
pre 7 meseci
Nice to hear you try to take care about gamblers. Sad to know that Data Team does not plan to change the Index criteria. You risk that all the indexes will become useless for gamblers. Once they're disappointed like me and many gamblers then they'll hardly start to trust them.
pre 7 meseci
I think we are all trying but sometimes it's just not possible to please all the players and everything will be according to them.
We understand when someone doesn't agree with something, but we always try to find the most universal and proven way, which we've had for some time.
It doesn't have to be that nothing will ever change, it just has to be thought through before it is implemented.
But there will always be someone against it.
Nevertheless, I hope that everyone will do well.
pre 7 meseci
Još uvek nisam primio ni centa, a KYC me i dalje ignoriše. To je ludo. Čekam od sredine marta... Molim vas, ne igrajte ovde. Čisto je uznemiravanje uskraćivati dobitke igrača. Ako ikada primim svoj dobitak, nikada više neću posetiti sajt.
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pre 7 meseci
I see that the casino still hasn't responded to your complaint, but they don't have much left to make it happen. I hope they will make their move clear soon and hopefully this nightmare will end positively for you and you will get your money.
I don't know when that will be and although I hate to say it, we will have to wait for it.😕
pre 7 meseci
I just had to login to say that you guys will never see your money and they will do everything they can to stop you from withdrawing. And It is SICK that Casinoguru cant decrease their index Casinoguru cant stand up for their players this is so SICKENING you see that the snatchcasino is INTENTIONALLY not letting players withdraw and yet the ONLY THING CASINOGURU DOES is yap yap yap make an complaint but what is this? You guys are not transparent and you do not care about players until they make an complaint like what is this? Why cant you just decrease their based on true stories? Really sickening and if you think that it is okay for casino to not pay 2-3 months then this website is totally useless because what are the people in charge of this site do? I guess they just take money.
OdgovoriCitiraj3
pre 7 meseci
Some Guys here get their money. Even though it takes very long. I wont give up and if its the last thing i do! 😀
OdgovoriCitiraj1
pre 7 meseci
Zaista je neverovatno... Nažalost, žalba nije pomogla. Traže novi dokument kojim se ponovo potvrđuje moja adresa.
Ukupno je zatraženo najmanje sedam različitih dokumenata u različitim formatima. To su poslovne prakse slične mafijaškim od preuzimanja kazina.
Automatski prevedeno:
pre 7 meseci
I just had to login to say that you guys will never see your money and they will do everything they can to stop you from withdrawing. And It is SICK that Casinoguru cant decrease their index Casinoguru cant stand up for their players this is so SICKENING you see that the snatchcasino is INTENTIONALLY not letting players withdraw and yet the ONLY THING CASINOGURU DOES is yap yap yap make an complaint but what is this? You guys are not transparent and you do not care about players until they make an complaint like what is this? Why cant you just decrease their based on true stories? Really sickening and if you think that it is okay for casino to not pay 2-3 months then this website is totally useless because what are the people in charge of this site do? I guess they just take money.
pre 7 meseci
Hello, I understand you see that that way; there is, however, another perspective. The viewpoint pertains to open complaints and their potential resolution with the casino. This situation has been hindering our progress. In any case, in the next few hours, we will discuss the entire group, its performance toward players, complaint handling effectiveness, and all matters related to the currently high safety index. All of that with our top specialists and the Data Team.
I have quite high expectations; on the other hand, I am still a bit concerned about the effect the decision may have on the complaining players and the ones who come after...
Well, remains to be seen, I guess.
OdgovoriCitiraj1
pre 7 meseci
Hi again. Sadly, the situation with Snatch and the other one, Iwild, is more or less the same. The contact sporadically responds; he was actually on vacation, hence no one else could pay attention to the complaints due to that. However, the casino pays at the end. The rest is just still the same: not very effective casino management.
As long as the casino pays, or players either lose their money or choose not to submit complaints, there is not much that can be done. As I was told. 🙁
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