Draga Radka,
Moj stvarni saldo je 4,53 forine, što je potpuno beznačajno, ali ipak je to stvarno stanje.
Problem je što od 23. oktobra nisam dobio rezultat verifikacije mojih podataka, međutim, više puta sam dobio izjavu/obećanje od njih da će mi ga poslati. Bio sam strpljiv, ali im više ni ne pišem jer ako bi odgovorili, verovatno bi to bila ista skriptovana poruka, kaže „izvinite, potrebno je duže nego što se očekivalo, prosledili smo vaš slučaj stručnjacima, budite strpljivi, obavestićemo vas putem e-pošte" nešto slično. Na kraju se i dalje ništa ne dešava.
Iskreno, da li postoje neke okolnosti koje im dozvoljavaju da to urade sa mnom kao klijentom? Jer, meni se čini da nemaju nameru da na kraju postignu takav rezultat, što je za mene apsolutno neprihvatljivo. Samo su posumnjali u mene na osnovu sopstvenih misli - pretpostavljam da je moj VIP menadžer iza kulisa - i blokirali su moje igračke aktivnosti.
Spreman sam da podnesem žalbu, ali treba da izaberem koga mogu da pronađem, a ko ima šanse da vi intervenišete u smislu razjašnjenja ove situacije, ako smem da pitam.
Dear Radka,
My actual balance is 4,53 Ft which is insignificant at all, but still, it is a real balance.
Problem is, that since 23rd of october i did not get the result of my data verification however there's multiple times statment/promis from them that they will send it to me. I was patient but i dont even write to them anymore because if they would respond probably it would be the same scripted message, says "apologize, it takes longer than expected, we forwarded your case to specialists, be patient, we will notice you via email" something like that. At the end still nothing happening.
Frankly, is there any circumstances which allows for them to do that with me as a costumer? Because for me it seems to be they have no intention to end up with a result, which is absolutely unaccepatble for me. They have just suspected on me based on their own thoughts - i assume my vip manager is in behind the scenes - and blocked my gaming activities.
I am ready to file a complaint but should choose which one can find any having chances to you to intervent in terms of clarifying this situation somehow if i may ask.
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