Draga Nora04 ,
Hvala vam što ste podelili povratne informacije. Želeli bismo da odgovorimo na vaše nedoumice i da obezbedimo da imate tačne detalje o vašoj situaciji.
Nakon pregleda vašeg naloga, možemo potvrditi da se vaše povlačenje sada obrađuje. Prema sistemu, naš tim vam je već poslao raspored isplata i uspešno preneo prvi deo vašeg dobitka na vaš bankovni račun (veća povlačenja se ponekad mogu obraditi u delovima kako bi se ispunila naša dnevna/nedeljna/mesečna ograničenja povlačenja). Iskreno se izvinjavamo ako je ovo izazvalo bilo kakvu zabunu ili neprijatnost.
Budite sigurni, preostali iznos će biti isplaćen prema predviđenom rasporedu. Ako imate dodatnih pitanja ili smatrate da problem nije u potpunosti rešen, ne oklevajte da pošaljete e-poštu . Naš menadžer će rado detaljno pregledati vaš slučaj i osigurati da se brzo reši.
Hvala vam na razumevanju i čestitamo na pobedi! 🎉
Dear Nora04,
Thank you for sharing your feedback. We would like to address your concerns and ensure you have the correct details about your situation.
After reviewing your account, we can confirm that your withdrawal is now being processed. According to a system, our team has already sent you the payout schedule and successfully transferred the first part of your winnings to your bank account (larger withdrawals may sometimes be processed in parts to meet our daily/weekly/monthly withdrawal limits). We sincerely apologize if this caused any confusion or inconvenience.
Rest assured, the remaining amount will be paid out according to the schedule provided. If you have any further questions or feel that the issue is not fully resolved, please don’t hesitate to email paul_vip@trinocasino.com. Our manager will be happy to review your case in detail and ensure it is resolved promptly.
Thank you for your understanding, and congratulations on your win! 🎉
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