Dakle, ispod je e-poruka koju sam upravo sada dobio od menadžera za usklađenost. Poslali su nešto u vezi sa uslovima i odredbama povraćaja sredstava, što nije bilo ono u čemu sam mislio. Kada su mi dodali 100 na saldo, mislio sam da je velikodušno i da se može jednostavno iskoristiti. Nigde nisam bio poslat i uslovi za ovo.
Dragi Brajane,
Verujte da će vas ova e-poruka naći u dobrom zdravlju.
Sproveli smo temeljno ispitivanje okolnosti u vezi sa vašom žalbom i sa žaljenjem vas obaveštavamo da, prema Velobet „politici refundiranja", povraćaj sredstava nije primenljiv ako su navodni depozit i bonusi iskorišćeni u okviru naših Usluga.
U nastavku ćete pronaći kopiju Politike refundiranja za vašu referencu:
U svetlu gore pomenute politike, moramo s poštovanjem odbiti vaš zahtev za povraćaj sredstava. Iako smo svesni da ova odluka može izazvati zabrinutost, molimo vas da razumete da je naš glavni cilj da poštujemo propise i principe koji regulišu našu platformu, obezbeđujući pravičnost za sve učesnike.
Podstičemo vas da pažljivo pregledate naše Uslove i odredbe, koji su pažljivo osmišljeni da zaštite interese naših korisnika i održavaju bezbedno i pravično okruženje.
Ukoliko imate dodatnih pitanja, slobodno nam se obratite.
Srdačan pozdrav,
Agent za usklađenost / Mia Miller
So below is the email i have recieved from compliance manager just now. They have sent something over in regards to a refund terms and conditionns which was not what i was the point. When they added 100 to my balance i thought that it was generous and could just be used. Not anywhere was i sent and terms to this.
Dear Brian,
Trust this email finds you in good health.
We have conducted a thorough examination of the circumstances surrounding your complaint and regret to inform you that, as per the Velobet "refund policy," refunds are not applicable if the purported deposit and bonuses have been utilized within our Services.
Below, you will find a copy of the Refund Policy for your reference:
In light of the aforementioned policy, we must respectfully deny your refund request. While we acknowledge that this decision may raise concerns, please understand that our foremost objective is to uphold the regulations and principles that govern our platform, ensuring fairness for all participants.
We encourage you to carefully review our Terms and Conditions, which are meticulously crafted to protect the interests of our users and sustain a secure and equitable environment.
Should you have any further inquiries, please do not hesitate to reach out to us.
Best regards,
Compliance Agent / Mia Miller
Automatski prevedeno: