jutro Jaro,
Koristio sam sve iste lične podatke, samo drugu adresu e-pošte, ali isto ime/dob/način plaćanja/adresu.
tek kada sam potrošio sav svoj novac i upozorio ih na ovaj sekundarni račun, zatvorili su ga.
morning Jaro,
I used all the same personal details just a different email address but name / dob/ payment method / address all the same.
it was only when I spent all my money and I alerted them to this secondary account they closed it.
Vidim, bilo bi korisno kada bi u kockarnicama postojao sistem koji bi detektovao takve stvari odmah na početku registracije da jedna osoba ne može tako lako ponovo da uđe u kazino. Ali to je verovatno muzika budućnosti.
U svakom slučaju, radoznao sam da vidim kako će to ispasti i šta će se na kraju rešiti.
Ako imate ažuriranje, javite mi.
I see, it would be useful if there was a system in casinos that would detect such things right at the start of registration so that one person could not get into the casino again so easily. But that's probably music of the future.
Anyway, I'm curious to see how it turns out and what will be solved in the end.
If you have an update let me know.
Pa, pitao sam zašto bi kazino trebalo da vam piše ili da vam se obrati kada ste tamo deponovali novac? Da li ste bili nekako samoisključeni ili niste? Mislim da to nije standardna praksa ako niste bili.
Takođe sam se pitao da li imaju neki odgovorni alat koji bi vam pomogao da ograničite svoje igranje.
Well I asked why should the casino write to you or reach out to you when you have deposited money there ? Were you somehow self-excluded or not ? I don't think it's standard practice if you haven't been.
I was also wondering if they have any responsible tools to help you limit your playing.
Oni imaju dužnost brige kao i svi sajtovi za kockanje. Mora postojati prekid u igri itd. Trebalo bi da postoji okidač kada igrači deponuju određeni iznos novca
They have a duty of care as all gambling sites have. There needs to be a game play interrupt etc there should be a trigger when players deposit a certain amount of money
velobet pokušava da kaže da nije unet dob na mom prvom nalogu, sigurno je ovo protiv svih pravila jer moraju da potvrde da ste dovoljno stari za kockanje 🤣
velobet are trying to say no dob was entered on my first account surely this goes against all rules as they must verify you are old enough to gamble 🤣
Ne Jaro, to nije muzika budućnosti. U Španiji i mnogim drugim zemljama, ako zatražite da zatvorite svoj nalog zbog zavisnosti od kockanja, neće vam dozvoliti da otvorite još jedan. Sve što treba da uradite je da unesete svoje ime i prezime, neće vam dozvoliti da pristupite ovome. To su legalna kazina, ostalo dozvoljavaju samo kazina sa sumnjivim namerama.
No Jaro, that's not the music of the future. In Spain and in many other countries, if you ask to close your account due to gambling addiction, they won't let you open another one. All you have to do is enter your name and your first surname, they won't let you access this. They are legal casinos, the rest is only allowed by casinos with suspicious purposes.
No Jaro ,eso no es la música del futuro En España y en otros muchos países si pides el cierre de la cuenta por adicción al juego no te dejan volver abrir otra, nada más que introduces tu nombre y tu primer apellido no te dejan acceder esto son casinos legales,lo otro solo lo permiten casinos con fines sospechosos.
Iskreno, Vincente, šokiran sam da bi trebali biti na crnoj listi jer nemaju sigurnost igrača
Honestly vincente I’m shocked they should be black listed on here as they have no player safety
Hej. Jeste li čuli nešto od velobet-a?
Hey. Have you heard anything from velobet yet,?
Oni imaju dužnost brige kao i svi sajtovi za kockanje. Mora postojati prekid u igri itd. Trebalo bi da postoji okidač kada igrači deponuju određeni iznos novca
They have a duty of care as all gambling sites have. There needs to be a game play interrupt etc there should be a trigger when players deposit a certain amount of money
Oh, koja bi trebala biti granica na kojoj bi vas kazino upozorio? Mislim da bi takvih upozorenja moglo biti mnogo. A još nisam čuo da bi to trebalo da bude dužnost.
U svakom slučaju, videćemo gde ide vaša žalba i da li se može rešiti. Biću radoznao.
Oh, so what should be the limit at which the casino would alert you ? I think there could be a lot of such warnings. And I haven't heard that it should be a duty yet.
Anyway, we'll see where your complaint goes and if it can be resolved. I'll be curious.
Pokušavaju da kažu da moj prvi nalog nije verifikovan što je laž i da nikada nije unet dob.... Iako morate da imate 18 godina da biste se kockali 🤣🤣 neće priznati krivicu i kazino guru će verovatno stati na njihovu stranu i zatvoriti moju žalbu - dva meseca sporih odgovora su izgubljena
They are trying to say my first account wasn’t verified which is a lie and there was never a dob entered…. Even though you need to be 18 to gamble 🤣🤣 they won’t admit fault and casino guru will probably side with them and close my complaint- two months of slow replies wasted
velobet pokušava da kaže da nije unet dob na mom prvom nalogu, sigurno je ovo protiv svih pravila jer moraju da potvrde da ste dovoljno stari za kockanje 🤣
velobet are trying to say no dob was entered on my first account surely this goes against all rules as they must verify you are old enough to gamble 🤣
Video sam to u vašoj žalbi. Pitao sam se da li proverite u ovom kazinu da vidite da li postoji neka e-poruka da ste to uspešno uradili. Postoji li tako nešto? Možda biste ga mogli imati i to bi u suštini bio dokaz za vas. Ali to je samo moja misao koja mi je pala na pamet.
U svakom slučaju, videćemo kako će biti i šta će Majkl saznati. Nadam se da će sve to biti pošteno rešeno.
I've seen it in your complaint. I was wondering if you check with this casino to see if there is any email that you did it successfully. Is there such a thing? Maybe you could have it and that would basically be proof for you. But that's just my thought that crossed my mind.
Anyway, we'll see how it goes and what Michael finds out. I hope it will all be resolved fairly.
Ne razumem zašto im treba toliko vremena da dođu do bilo kakvog zaključka. Držite prste da vam to uskoro reše
I don't understand why they take so long to get to any conclusion. Fingers crossed they sort it out for you soon
Oni ne šalju e-poruke sa potvrdom, oni označavaju da je to verifikovano na vašem nalogu i u trenutku kada to nije nešto što bih snimio ekran, ne misle da bi neko osetio potrebu u tom trenutku
They don’t send confirmation emails they tick it’s verified on your account and at the time it isn’t something I’d screenshot, they don’t think anyone would feel the need at the time
Ne Jaro, to nije muzika budućnosti. U Španiji i mnogim drugim zemljama, ako zatražite da zatvorite svoj nalog zbog zavisnosti od kockanja, neće vam dozvoliti da otvorite još jedan. Sve što treba da uradite je da unesete svoje ime i prezime, neće vam dozvoliti da pristupite ovome. To su legalna kazina, ostalo dozvoljavaju samo kazina sa sumnjivim namerama.
No Jaro, that's not the music of the future. In Spain and in many other countries, if you ask to close your account due to gambling addiction, they won't let you open another one. All you have to do is enter your name and your first surname, they won't let you access this. They are legal casinos, the rest is only allowed by casinos with suspicious purposes.
No Jaro ,eso no es la música del futuro En España y en otros muchos países si pides el cierre de la cuenta por adicción al juego no te dejan volver abrir otra, nada más que introduces tu nombre y tu primer apellido no te dejan acceder esto son casinos legales,lo otro solo lo permiten casinos con fines sospechosos.
Ovo je dobra stvar, ali većina kazina nema takav sistem i svakako bi bilo sjajno da neko ko se već samoisključio ili pomenuo zavisnost od kockanja ne može ponovo da se registruje i čim unese svoje lične podatke, sistem bi jednostavno ocenio da to nije moguće.
Dakle, ako to tako funkcioniše u vašoj zemlji, ja bih se držao kazina gde sam siguran da će to biti primenjeno.
This is a good thing, but most casinos don't have such a system and it would certainly be great if someone who had already self-excluded or mentioned gambling addiciton couldn't re-register and as soon as they entered their personal information the system would simply evaluate that it was not possible.
So if that's how it works in your country I would stick to the casinos where I'm sure it will be enforced.
Složio bih se sa Jaroom, ali nažalost u mojoj zemlji sam registrovan na Gamstop-u i ne mogu da se kockam, tako da kao „zavisnik od kockanja" tražite sajtove i načine da ih zaobiđete i naiđete na ovakva lažna kazina koja ne bi trebalo da postoje. Trebalo bi da postoji svetski standard, posebno ako im je dozvoljeno da prihvate igrače iz UK.
I would agree Jaro but unfortunately in my country I am Registered on Gamstop and I can’t gamble so as a "gambling addict" you go looking for sites and ways around it and land at these kind of rogue casinos which shouldn’t exist. There should be a worldwide standard especially if they are allowed to accept UK players.
Naravno, ali ako igramo u tim kazinima, to je zato što verujemo u odgovorno igranje koje oni imaju obavezu kada ga reklamiraju i mi proveravamo indeks bezbednosti na mestima kao što je kazino.
Of course, but if we play in those casinos it is because we believe in the responsible gaming that they have the obligation to have when they advertise it and we check the safety index in places like the casino.
Claro ,pero si jugamos en esos casinos es porque creemos en el juego responsable que tienen la obligación de tener cuando hacen publicidad de ello y nos metemos a consultar si índice de seguridad en sitios como casino.
Da li ste imali sreće da vratite novac iz kazina?
Have you had any luck in getting your money back from the casino ?
Oni ne šalju e-poruke sa potvrdom, oni označavaju da je to verifikovano na vašem nalogu i u trenutku kada to nije nešto što bih snimio ekran, ne misle da bi neko osetio potrebu u tom trenutku
They don’t send confirmation emails they tick it’s verified on your account and at the time it isn’t something I’d screenshot, they don’t think anyone would feel the need at the time
Da, svakako razumem da u to vreme niste pomislili da će se pojaviti ovaj problem. Dakle, videćemo gde će Mihal stići, a mi svakako ne moramo da budemo u dosluhu sa kazinom, tako da nema potrebe da se takve stvari pričaju. Bez obzira na ishod, uvek je jasno objašnjeno šta stoji iza odluke žalbenog tima. Ne bismo to radili za igrače da moramo da stanemo na stranu kazina.
Yes, I certainly understand that at that time you would not have thought that this problem would arise. So we'll see where Michal gets to, and we certainly don't need to be in cahoots with the casino, so there's no need to say such things. Whatever the outcome, it is always clearly explained what is behind the decision of the complaint team. We wouldn't do it for the players if we needed to side with casinos.
Složio bih se sa Jaroom, ali nažalost u mojoj zemlji sam registrovan na Gamstop-u i ne mogu da se kockam, tako da kao „zavisnik od kockanja" tražite sajtove i načine da ih zaobiđete i naiđete na ovakva lažna kazina koja ne bi trebalo da postoje. Trebalo bi da postoji svetski standard, posebno ako im je dozvoljeno da prihvate igrače iz UK.
I would agree Jaro but unfortunately in my country I am Registered on Gamstop and I can’t gamble so as a "gambling addict" you go looking for sites and ways around it and land at these kind of rogue casinos which shouldn’t exist. There should be a worldwide standard especially if they are allowed to accept UK players.
I upravo je to problem, da tamo gde to tako ne ide, igrači pokušavaju da ga zaobiđu. Bilo bi dobro da postoji nekakav standard, ali svaka zemlja različito pristupa kockanju i mislim da je to glavni kamen spoticanja zašto nije tako. U nekim zemljama se kockanje strogo čuva, au drugim ne, pa bi bilo teško naći konsenzus. 🤔🤷♂
And that's exactly the problem, that where it doesn't work like that, the players try to get around it. It would be good to have some sort of standard but every country approaches gambling differently and I think that's the main stumbling block why it's not like that. In some countries gambling is strictly guarded and in others it is not, so it would be hard to find a consensus. 🤔🤷♂️
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.