Naravno, ali ako igramo u tim kazinima, to je zato što verujemo u odgovorno igranje koje oni imaju obavezu kada ga reklamiraju i mi proveravamo indeks bezbednosti na mestima kao što je kazino.
Of course, but if we play in those casinos it is because we believe in the responsible gaming that they have the obligation to have when they advertise it and we check the safety index in places like the casino.
Claro ,pero si jugamos en esos casinos es porque creemos en el juego responsable que tienen la obligación de tener cuando hacen publicidad de ello y nos metemos a consultar si índice de seguridad en sitios como casino.
Nažalost, ne shvataju sva kazina odgovorno kockanje ozbiljno. Mrzim to da kažem, ali to je istina i susreo sam se sa tim više puta. Rekao bih da bi to bila jedna od prvih stvari koje bih proverio u kazinu i samim tim da li imaju odgovorne alate. Ne možete sve sprečiti, čak iu dobrom kazinu možete imati problem i obrnuto, čak iu lošem kazinu možete imati dobro iskustvo.
Unfortunately, not all casinos take responsible gambling seriously. I hate to say it but it is true and I have encountered it more than once. I would say that would be one of the first things I would check at a casino and therefore if they have any responsible tools. You can't prevent everything and even in a good casino you can have a problem and vice versa even in a bad casino you can have a good experience.
Da li ste uspeli da dobijete detalje UK banke gde je PaiOp poslao vaš novac?
Did you manage to get the UK Bank details of where PayOp sent your money to?
Iz tog razloga, Jaro, ako odgovorno kockanje ne shvate ozbiljno, kao što je slučaj sa velobet.com, sigurno ništa ne shvataju ozbiljno i u svemu propadaju, stoga njihova procena nikada, nikada ne može biti dobra i nije samo slučaj igrača.
For this reason, Jaro, if they do not take responsible gambling seriously, as is the case with velobet.com, they surely do not take anything seriously and fail in everything, therefore their assessment can never, ever be good and it is not just a case of a player.
Por eso mismo Jaro ,si no se toman el juego responsable en serio como es el caso de velobet.com seguramente no se tomen en serio nada y fallan en todo por lo tanto su valoración nunca, nunca puede ser buena y no es solo caso de un jugador.
Kontaktirajte ih i recite im da su nezakonito obrađivali uplate sa vašeg bankovnog računa. One su poslate nelicenciranom/neregulisanom onlajn kazinu koji čini krivično delo u Ujedinjenom Kraljevstvu tako što obavlja transakciju sa UK. Ako proverite da li banke poseduju T£C, verovatno će reći da ne prihvataju račune koji se odnose na kockanje. Takođe će reći da će morati legalno da trguju sa zemljom sa kojom su poslovali? Što očigledno nisu. Srećno
Contact them and tell them that they have processed payments from your bank account illegally. These have been sent to an unlicensed/unregulated online casino which is committing a UK criminal offence by transacting with the UK. If you check the banks own T£Cs it will likely say that they don’t accept accounts that are to do with gambling. It will also say that they will have to be legally able to trade with the country they have done business with ? Which clearly they aren’t. Good luck
Iz tog razloga, Jaro, ako odgovorno kockanje ne shvate ozbiljno, kao što je slučaj sa velobet.com, sigurno ništa ne shvataju ozbiljno i u svemu propadaju, stoga njihova procena nikada, nikada ne može biti dobra i nije samo slučaj igrača.
For this reason, Jaro, if they do not take responsible gambling seriously, as is the case with velobet.com, they surely do not take anything seriously and fail in everything, therefore their assessment can never, ever be good and it is not just a case of a player.
Por eso mismo Jaro ,si no se toman el juego responsable en serio como es el caso de velobet.com seguramente no se tomen en serio nada y fallan en todo por lo tanto su valoración nunca, nunca puede ser buena y no es solo caso de un jugador.
Da, ako kazina ne poštuju tako važne stvari onda mislim da nemaju dobru budućnost. Ali to uvek morate da gledate sa obe strane jer često ima igrača koji tvrde na primer da su se samoisključili i na kraju saznajemo da je za njih samoisključivanje bilo to što su napisali u četovanju da nisu. ne sviđa mi se sajt. Zato se naš tim trudi da sve reši fer i pošteno. Znam da igračima to ponekad nije baš najprijatnije, pogotovo kada je odluka protiv njih, ali ako kazina zaista ne shvataju ovakve stvari ozbiljno, onda nismo mirni sa tim.
I zato bih preporučio da ne igrate u takvim kazinima, kako bi igrači izbegli slične probleme. 👍
Yes, if casinos don't respect such important things then I don't think they have a good future. But you always have to look at it from both sides because there are often players who claim for example that they self-excluded and in the end we find out that for them the self-exclusion was that they wrote in the chat that they didn't like the site. That's why our team is trying to resolve everything fair and square. I know that sometimes it's not the most pleasant thing for the players, especially when the decision is against them, but if the casinos really don't take things like this seriously, then we're not cool with it.
And that's why I would recommend not to play in such casinos, so that players can avoid similar issues. 👍
Potpuno si u pravu Jaro, ali tražio sam samoisključivanje zbog zavisnosti od kockanja u čet kazinima i nikada mi nisu dozvolili da otvorim još jedan nalog sa mojim podacima koji su obavešteni o svemu ostalom o tome su legalna kazina kojima je zaista stalo do odgovornog kockanja i njihovog ne-velobet.com igrači.
You are absolutely right Jaro but I have requested self-exclusion due to gambling addiction in chat casinos and they have never allowed me to open another account with my data being informed of everything else about those are legal casinos that truly care about responsible gambling and their non-velobet.com players.
Llevas toda la razón Jaro pero yo he pedido la autoexclusión por adicción al juego en casinos por chats y nunca más me han permitido abrir otra cuenta con mis datos estando informados todo lo demás sobra esos son casinos legales que verdaderamente se preocupan del juego responsable y sus jugadores no velobet.com.
U tom slučaju, drago mi je da ste naišli na takva kazina. Ali žao mi je zbog vašeg problema i nadam se da ćete sve to staviti pod kontrolu i da nećete igrati u kockarnicama. Za mene je to gubljenje novca koji bih potrošio na nešto drugo.
U svakom slučaju, upravo sam primetio da je Matej odgovorio na vašu žalbu , tako da možete da je pogledate i da mu odgovorite.
Brini se !
In that case, I'm glad you came across such casinos. But I'm sorry for your problem and I hope you'll get it all under control and won't play in casinos. For me, it's a waste of money that I would have spent on something else.
Anyway, I just noticed that Matej replied to your complaint, so you can look into it and write him back.
Take care !
Jaro, molim te da popričaš sa Mihalom! Traži od mene dokaz da je moj prvi nalog verifikovan na velobet-u - ovo nije nešto što velobet pruža - opet, ovaj kazino je čista prevara i kazino guru pokušava da to prikrije i stavi teret dokazivanja na mene kada sam dali su informacije da pokažu šta su uradili! Štiti reputaciju ovog kazina
Jaro could you please have a word with Michal! He’s asking me for proof that my first account was verified on velobet - this isn’t something velobet provide - yet again this casino is a pure hoax and casino guru are trying to cover it up and put the burden of proof on me when I’ve provided information to show what they’ve done! Protecting this casino’s reputation
Takođe, svaka poruka koju mi guru pošalje daje im vreme za odgovor od 7 dana, ovaj cirkus se nikada ne završava - moral priče ne uznemirava se žalbi - zatvoriće ih kao neopravdane ili će trebati 3 godine da dođu do zaključka
Also every message the guru’s send me gives them a 7 day response time this circus never ends - moral of the story don’t bother raising complaints - they will shut them down as unjustified or take 3 years to come to a conclusion
Tačno. Zato novac treba da vratite direktno od banke u koju je otišao. Nećete dobiti novac nazad od Velobeta, bilo sa ili bez uočene pomoći od pritužbi Casino Gurua.
Correct. That’s why you need to get the money back directly from the bank it went to. You will not get the money back from Velobet, either with or without the perceived help from Casino Guru complaints.
Kako da kontaktiram njihovu banku u stranoj zemlji??
How do I contact their bank in a foreign country??
Da li je šifra sortiranja kojom je paiop poslao novac banci koja nije registrovana u Velikoj Britaniji?
Was the sort code that payop sent the money to not a uk registered bank?
Jaro, molim te da popričaš sa Mihalom! Traži od mene dokaz da je moj prvi nalog verifikovan na velobet-u - ovo nije nešto što velobet pruža - opet, ovaj kazino je čista prevara i kazino guru pokušava da to prikrije i stavi teret dokazivanja na mene kada sam dali su informacije da pokažu šta su uradili! Štiti reputaciju ovog kazina
Jaro could you please have a word with Michal! He’s asking me for proof that my first account was verified on velobet - this isn’t something velobet provide - yet again this casino is a pure hoax and casino guru are trying to cover it up and put the burden of proof on me when I’ve provided information to show what they’ve done! Protecting this casino’s reputation
Rok od 7 dana je uvek za svakog učesnika i to zato što naš tim ima oko 20 rešavača i kada dođe nekoliko hiljada žalbi, nije moguće odmah da se pozabavimo svakom.
Još jedan dodatak sa moje strane bi bio da se uzdržim od nepotrebnih komentara o tome kako smo na strani kazina jer to nije prvi put i tada ne bismo davali nikakve pritužbe igračima.
Ja sam administrator foruma tako da ne mogu da ulazim u proces koji Mihal kontroliše i ne mogu da mu govorim šta da radi jer on najbolje zna. Naravno da razumem vašu frustraciju, ali i njemu je potreban neki dokaz da bi odbranio ono što kažete. U suprotnom jednostavno ne radi. Rekao je bilo kakav dokaz da je vaš nalog verifikovan, što znači da ne mora biti imejl, već bilo šta što ukazuje na to. Nemate ništa slično?
The 7-day period is always for each participant and this is because our team has about 20 resolvers and when several thousand complaints come in, it is not possible to deal with each one immediately.
Another addition from my side would be to refrain from making unnecessary comments about how we are taking the casino's side because it's not the first time and then we wouldn't offer any complaints to the players.
I'm the admin of the forum so I can't enter the process that Michal controls and I can't tell him what to do because he knows best. Of course I understand your frustration, but he also needs some proof in order to defend what you say. Otherwise it just doesn't work. He said any kind of proof that your account was verified, which means it doesn't have to be an email, but anything that indicates that. You don't have anything like that ?
kao šta? Kazino ne pruža ništa? Ne mogu da izvučem nešto iz ničega što bi odgovaralo kazinu koji govori laži
like what? The casino provides nothing? I can’t pluck something out of thin air to suit a casino which are telling lies
Kazino će Mihalu pružiti sve što mu je potrebno da donese odluku o ovom slučaju. Međutim, sve dok imaju dokaze, verovatno će im biti teško pomoći. Jednostavno, ako ste zavisnik od kockanja i otvorite novi nalog i kažete da vam je to bilo dozvoljeno iako je vaš prvi nalog samoisključen i verifikovan, verovatno je logično da je potreban bilo kakav dokaz o tome. Kako je onda moguće proceniti da li govorite istinu. Na ovaj način svako je mogao da dođe i kaže da ima nalog koji je samoisključen i da je uspeo da otvori još jedan sa istim detaljima, pa mi vrati sav moj novac. Mora da se zasniva na nečemu, mislim da to morate da razumete.
The casino will provide Michal with everything he needs to make a decision on this case. However, as long as they have the proof then it will probably be difficult to help. Simply, if you are a gambling addict and you open a new account and you say that you were allowed to do so even though your first account was self-excluded and verified, it is probably logical that any evidence of this is needed. How is it then possible to assess whether you are telling the truth. This way anyone could come up and say they had an account that was self-excluded and managed to open another one with same details, so give me all my money back. It has to be based on something, I think you must understand that.
Kada ćeš otvoriti oči, uradili su to tolikom broju igrača. Ipak, ne vidite nikakav problem i igrači su krivi?
When will you open your eyes they’ve done it to so many players. Yet you see no problem and it’s the players fault?
Jasno mi je da verujem Mateju i dao sam mu sve dokaze o tome šta je velobet.com uradio, ali ako istina ne može da se iznese, pripremio sam tužbu protiv kazina, nezapamćenu u ovoj vrsti sektora, moj pravnika i ima ih nekoliko koji su se pridružili i čekaju da se rešenje ovde završi i da im se da zeleno svetlo za njegovo izvršenje, pored toga zahtev će ići od početka do kraja kroz sve procese i odluke koje donosi ljudi i entiteta koji su intervenisali jer je to moglo koštati života.
I am clear that I trust Matej and I have provided him with all the evidence of what velobet.com has done, but if the truth cannot be brought forward, I have prepared a lawsuit against the casino, unprecedented in this type of sector, my lawyers and there are a few who have joined and are waiting for the resolution here to finish and for them to be given the green light to execute it, in addition the demand will go from beginning to end going through all the processes and decisions made by people and entities that have intervened because this could have cost lives.
Yo lo tengo claro que confío en Matej y le he proporcionado todas las pruebas de lo que ha echo velobet.com pero si no se logra sacar la verdad hacia adelante tengo preparada una demanda contra el casino sin precedentes en este tipo de sector, mis abogados y son unos cuantos los que se han unido están esperando a que acabe la resolución aquí y les de luz verde para ejecutarla, además la demanda irá de principio a fin pasando por todos los procesos y decisiones tomadas por personas y entidades que han intervenido porque esto a podido costar vidas.
Ako igrači vide da se to često dešava, uvek bih to zabeležio u takvim kockarnicama kada prođu proces verifikacije ako i dalje imaju problem sa tim. Onda kazino ne bi imao šta da kaže. Ali moramo nešto da uhvatimo kada imamo posla sa kazinom u sličnim situacijama. Ako su oni jedini koji nešto pružaju, a ne možete ništa da nam pokažete, kako možemo da pomognemo?
If players see that this happens frequently, I would always make a record of it at such casinos when they go through the verification process if they still have a problem with it. Then the casino would have nothing to say. But we have to catch something when we deal with a casino in similar situations. If they're the only ones who provide something and there's nothing you can show us, how can we help?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.