Unfortunately, as I look at your complaint, the casino has provided evidence that you indeed violated the bonus terms, and that is why they confiscated the winnings.
We don't stand with any casino if there is no clear evidence provided that a player did something wrong, for sure.
Please always read the terms and adhere to those.
This is untrue. I have adhered to the terms and conditions, but your website accepted this excuse from the fraudulent casino without any supporting evidence. This is favoritism and siding with this scam casino, Lucky Dreams.
Hello,
It makes sense you feel this way; on the other hand, such a post also lacks facts or proof. To be fair, I understand your feelings, but this is not the way to change the basis on which the complaint is approached.
Can you contradict this?
"We have reviewed the evidence provided by the casino, which confirms that the maximum bet limit was breached on multiple occasions while the bonus wagering was active. As this was not an isolated incident, we cannot consider it a mistake but rather a repeated breach of the agreed bonus terms and conditions."
I'm only asking to provide a broader perspective on this concrete issue.
The complaint is still open and you may always add proofs and facts.
Zdravo, i ja sam pobedio u drugom kazinu i navodno prekršio uslove bonusa. Kazino nije mogao da pruži nikakav dokaz i nije me ponovo kontaktirao. Dalje sam poslao fotografije i dokaz da je u pitanju pravi novac.
NEMA šanse 😡 sve je nestalo i bilo je 27.342 evra
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
Da li je moguće dodeliti nekog drugog mom slučaju? Vidim u mojoj žalbi da piše da je zaposleni možda na odmoru ili bolestan.
Hello, it is not possible, I'm afraid.
As the note says, there might be a delay; mediators are aware of the timers, even though they may be out of the office.
Zdravo, dobro veče
Upravo sam podneo žalbu protiv kazina Brazino777
Imam otprilike 100 snimaka ekrana kao dokaz, ali prilikom podnošenja žalbe pokušao sam da pošaljem 4 ili 5 odjednom, ali mi je dozvoljeno da otpremim samo 1. Kada sam pokušao da otpremim drugi, izbacivao me je iz obrasca za žalbe svaki put kada bih pokušao, pa sam odlučio da pošaljem samo 1.
Gde mogu da pošaljem snimke ekrana (nekoliko, ne svih 100, samo da vidite obim problema kroz koji prolazim)?
Ili moram da čekam dok mi ne pošalju odgovor na moj imejl u kojem će me obavestiti da li je moja žalba prihvaćena ili ne?
Hvala vam na pažnji i razumevanju.
Hi, yes, I would wait for the complaint to be processed first. If the team accepts it and everything is OK, then you can send screenshots by email to the person who will be handling your complaint. Be sure to let us know if you are unable to include them in your complaint, and our team will try to advise you. Of course, you can't upload 100 screenshots, and I don't think it's necessary, so wait and see what the team needs.
Zdravo, dobro veče
Tužba koju sam podneo protiv „Brazino777" je u procesu
Nisam siguran da li mogu da podnesem još jednu žalbu protiv kazina „GANAMAX" ili treba da sačekam dok se prva ne reši.
Slučaj se tiče neprijavljenih depozita i blokiranog kazino računa.
Datum početka problema: 20.10.2025.
Cenim svaku informaciju koju možete da pružite.
S poštovanjem,
Adrijana Lugo
Hello, good day to you.
Every time you feel the casino is not fair to you, feel free to submit another complaint. The most basic rule you can remember is "one complaint per casino." Hope it helps.
Hvala na odgovoru, iako mi nije bilo baš jasno.
Sada mogu da podnesem žalbu protiv „GANAMAX" iako je žalba od „BRAZINO777" još uvek u procesu.
Razumem da bi to bile odvojene žalbe, ali da li se mogu podneti istovremeno? Ili moram da sačekam da se prva reši pre nego što podnesem drugu?
You do not have to wait for anything. In fact, fresh information may play a significant role in understanding and resolving the problem.
So, it is truly that straightforward. In this situation, we can reduce it to "one open complaint per one specific casino," because it would not be very practical to keep two issues at one online casino separate in two complaints.
U redu, hvala vam puno na odgovoru.
Upravo sam podneo novu žalbu protiv „GANAMAX-a"
Čekam recenziju
Dragi svi,
Zvanično podnosim žalbu u vezi sa mojim nalogom na „Ganamax"-u.
U oktobru i novembru 2025. godine prijavio sam depozite koji nisu bili pravilno prikazani na mom računu.
Prvi depozit je bio 20.10.2025. u približno 23:18
Želim da napomenem da sam pre prvog zahteva za depozit kontaktirao čet za pomoć kazina da prijavim da ne mogu da pristupim nekim igrama i da dobijam poruku o „neočekivanoj grešci". Kasnije sam uplatio depozit od 200 dolara, što se nije odrazilo na moj balans u igri. Nakon toga, čet za pomoć je odgovorio da je depozit ispravno primenjen i da sam se kladio, igrao i izgubio ceo iznos na igri „Fortune Tiger", što je nemoguće jer je to jedna od igara kojoj nisam mogao da pristupim.
Imam dokaze da se nekoliko dana kasnije, rekord igre „FORTUNE TIGER" i depozit od 200 dolara nisu pojavili u istoriji igre.
I odjednom, kao magijom, pojavili su se zapisi, ali sa nedoslednostima.
Drugi depozit koji je zatražen je u iznosu od 100 dolara od 11.04.2025.
dobijajući isti odgovor kao i prethodni zahtev
Uprkos višestrukim pokušajima razjašnjenja, nisam dobio zadovoljavajuće rešenje.
Nedavno sam se ponovo prijavio na svoj nalog i otkrio da je sada blokiran zbog „stornirane uplate". Nisam dobio jasno objašnjenje niti bilo kakav dokaz koji bi potkrepio ovu tvrdnju.
Smatram da je relevantno napomenuti da Ganamaks koristi istog provajdera plaćanja kao i Brazino777: UNOKAPALI LA PAZ OPERADORA, SA DE CV (Službeno pismo DGJS/1580/2021). U oba slučaja, obrazac je bio sličan: nedostatak konkretnih dokaza, kontradiktorni odgovori i blokiranje ili ograničavanje funkcija bez dokumentovanog opravdanja.
Brižljiv:
Povraćaj novca za dva neiskorišćena depozita ili njihovo uplaćivanje na moj igrački račun.
Detaljni dokazi o navodnom obrnutom plaćanju.
Tačan datum pokreta.
Uključeni način plaćanja.
Zvanični dokaz od dobavljača plaćanja koji potkrepljuje tvrdnju.
Imam otprilike 30 snimaka ekrana vezanih za ovaj slučaj i spreman sam da pružim potrebne dokaze za njegovu analizu.
Pošto postoje nedoslednosti u evidenciji „FORTUNE TIGER" gde se čini da postoji povećanje stanja bez evidencije o dobiti
Hvala vam na pažnji i očekujem objektivnu reviziju slučaja.
S poštovanjem,
Adrijana Lugo De Larea
Meksiko
Hvala vam puno na odgovoru
Upravo sam podneo novu žalbu protiv kazina „GANAMAX".
Čekam recenziju
Hvala vam na informacijama i pažnji.
S poštovanjem,
Adrijana Lugo
That's ok. 🙂 You might prefer to leave this thread and instead describe your issue with the casino in the casino thread. I mean, you may start your own thread. I believe your experience matters and may be useful to others but this thread is kind of global.
I have a file for you to read and it's about the Limitless Casino not paying me inhad a operator open my wallet due to my deposit being crypto so requires no kyc if done this way and not no deposit after opened wallet I did a withdraw request twice they re do verification on me no email about rejection or reason here's the chat ... This is the issue summed up for you it's with limitless casino.. Summary of Documented Interaction – Withdrawal Dispute
Account Information
Username: richrich4evxr
Payout Method: Bitcoin
Date of Withdrawal Attempts: 2/28/2026
Trace IDs: 45510451, 45510250
Amount (per request shown): $200 USD
Timeline Summary
1️⃣ Wallet Unlock & Withdrawal Submission
An operator manually unlocked the wallet.
I was able to proceed with a Bitcoin withdrawal request.
The system generated confirmation screens stating:
"Your payout request has been received and will be processed shortly."
Trace IDs were issued.
This indicates the withdrawal entered the system successfully.
2️⃣ Mid-Process Freeze
After submission, the wallet was locked again.
The withdrawal was denied due to account verification.
No formal rejection email or compliance explanation was provided.
Funds remained on account.
3️⃣ Operator Statements (Key Admissions)
From chat logs:
Verification is required for everyone.
Wallet verification and ID verification are separate steps.
"Once your account is verified, you make a withdrawal request, and then you will receive an email for the crypto address verification."
"Your withdrawal was denied due to account verification required."
"In case you are required to provide additional documents or ID on the withdrawal, you will be informed via email."
Notably:
No suspicious activity was identified.
No specific compliance trigger was cited.
No written rejection notice was issued at the time of freeze.
Core Issue Being Raised
This is not a dispute about the existence of verification policy.
The issue is:
A withdrawal was enabled.
The system accepted and confirmed it.
Funds were frozen again mid-process.
No formal notice or structured resolution path was provided.
This created a procedural deadlock where:
Funds are inaccessible.
The withdrawal was accepted but not processed.
No written compliance explanation accompanied the freeze.
Resolution Requested
One of the following:
Completion of the accepted withdrawal
Written compliance justification for freezing the accepted withdrawal
Closure of the account with return of deposited funds.
Do I understand correctly that your account is blocked due to the pending verification?
This is not an unusual situation, actually, and many online casinos do so when verification is still in process. That way they actually keep the money safe so players are unable to lose it. From my point of view, it is really good. The casino must be really fair and pay the players, of course, right?
Have you already sent all the required documents? Where does the verification stand now?
Thank you for your response.
I understand that account blocks during verification can be common in general, however my concern is specific to this casino’s advertised model and the way the account was funded.
I registered and deposited via cryptocurrency, and Limitless Casino is widely promoted as a crypto-based casino with minimal or no verification requirements for crypto deposits, especially when no bonus is used. This understanding is not something I assumed on my own — it comes directly from casino review and affiliate platforms such as LCG (LiveCasinoGuru) and multiple other casino listing sites, which explicitly describe Limitless as operating under a crypto-first, low-KYC structure.
To be clear:
This was not a no-deposit bonus
This was my own crypto deposit
The account was initially unlocked, allowing gameplay
Only after attempting withdrawal was the wallet re-frozen and verification suddenly required
That sequence is what concerns me. If verification was mandatory, it should have been enforced before deposits or gameplay, not after funds were wagered and a withdrawal was requested.
I am not disputing that casinos can verify users — I am questioning why a casino advertised and reviewed as crypto / low-verification allows deposits and play, unlocks the wallet, then reverses course at withdrawal time.
At this point, I am seeking clarification on:
Why crypto deposits were accepted under a low-KYC model if verification was mandatory
Why the wallet was unlocked and then re-frozen
Why verification requirements appear to contradict how this casino is publicly promoted
I have acted in good faith based on publicly available information, and I am simply asking for consistency and transparency.
From my experience, it is pretty simple. You just post your question in the thread, and they reply right here. Sometimes it takes a bit of time depending on the topic, but the discussion stays public so others can help out too. Just keep an eye on your notifications
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Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
