Nećeš. Oni su gomila jedinica C.
Imao sam užasne probleme sa njima. Rute koje sam isprobao sa njima...
1) Imam blokadu za kockanje - „Žao mi je druže, možda su to transakcije vezane za kockanje, ali MCC nije u pravu, tako da nismo mogli ništa da uradimo"
2) Oh, znači ovo nisu kockarske transakcije? „Izvini druže, definitivno jesu. Istražili smo ih koristeći posebne tehnike o kojima ti ne možemo reći, ali ZNAMO da su trgovci kockarskim proizvodima."
3) U redu, da li možemo da naplatimo ovo nazad kao robu koju tada nisam primio, pošto nikada nisam primio nikakvu robu ili usluge od ovih kompanija? - „Žao mi je, druže, ne možemo - pogledaj poslednji odgovor"
4) Zdravo, ovo je roba koju sam naručio, ali je nikada nisam primio, možete li, molim vas, vratiti novac. Imam dokaze da kompanije nisu isporučile robu i da nisu komunicirale sa mnom? - „Da, druže, naravno da možemo"............. Nekoliko dana kasnije............. „Izvini, druže, pogrešio sam. Ispitali smo ove transakcije i DEFINITIVNO su to trgovci kockanjem, a ne ono što si tvrdio, tako da nema povraćaja novca"
5) Zdravo, vidim da ste blokirali neka plaćanja kompaniji pod nazivom „XXXXXXXXX", a razlog odbijanja je taj što imam blokadu za kockanje na kartici. Da li to znači da sada blokirate sve ove prevarantske trgovce? - „Ne, izvini druže. Mi samo prolazimo kroz neke transakcije na pola načina i nasumično blokiramo neke od njih, zatim ih propustimo, pa ih ponovo blokiramo. Takođe, nikada nismo uradili ništa od toga, ne znam o čemu pričaš?"
6) Dakle, možete pratiti ovaj novac sa mog računa, preko treće strane i reći mi gde je na kraju deponovan? U tom slučaju znate da je kazino prevara i da nikada nisam imao šanse da pobedim, tako da tehnički, ovo nije kockanje. Dakle, možemo li sada da dobijemo moj novac nazad? - „Ne, izvini druže"
7) Možeš li mi reći u kom sam kazinu tada uplatio novac? - „Ne, druže, to je strogo poverljiva informacija. Takođe, kako saznajemo je takođe strogo poverljivo, definitivno ne pretražujemo prodavce samo na Guglu, oh ne."
8.) „Druže, molim te, prestani da nas uznemiravaš, ne možemo da ti pomognemo. Da, iako si pružio jasne dokaze o prevari, lažnim transakcijama, da je druga banka klijent koja koristi Masterkard uspešno vratila transakcije poput ovih i da ih je podržao Masterkard itd. Odnesi to Ombudsmanu. Oh, i evo nekih pokroviteljskih linkova ka bezbednijim sajtovima za kockanje. A sada odjebi."
Dakle, to je ono što radim. Prva žalba će uskoro ići Ombudsmanu nakon što je istražitelj stao na stranu banke. Samo treba prvo da dostavim nekoliko dodatnih dokaza. Onda, ako pobedim, podneću drugu žalbu.
U međuvremenu, pišem žalbu kompaniji MasterCard UK i ako se ne reši, onda ću je odneti Ombudsmanu.
Zato mi je potreban izvor i dokaz citata gore pomenutog čoveka o transakcijama koje se klasifikuju kao kockanje samo ako su tako kodirane.
Sa tim dokazima, odbrana koju koriste sve banke koje koriste Masterkard, pada u vodu. AKO, a to je velika AKO, onda mogu da ubedim Ombudsmana da stane na moju stranu, to će stvoriti presedan koji bi video da svi ovde dobiju svoj novac nazad od Masterkard banaka.
Dakle, ako neko ima savet ili dokaz koji može da pruži, sa izvorima, molim vas da me obavestite. Više bih voleo da to uradim putem imejla ako je moguće.
Hvala unapred
You won't. They're a bunch of C Units.
I've had terrible problems with them. Routes I've tried with them.......
1) I've got a gambling block on - 'Sorry mate, they might be gambling transactions but the MCC is wrong, so there's nothing we could have done'
2) Oh, so these aren't gambling transactions then? 'Sorry mate, they definitely are. We've investigated them using special techniques we can't tell you about but we KNOW they are gambling merchants'
3) OK, so can we charge these back as goods not recieved then, as I never received any goods or services from these companies? - 'Sorry mate, no we can't - see last reply'
4) Hi, these are some goods I ordered, but I never received them, can you please charge them back. I have evidence of the companies not supplying the goods and failing to communicate with me? - 'Yes mate, course we can'.................... Several days later............... 'Sorry mate, was wrong. We've investigated these transactions and they are DEFINITELY gambling merchants and not what you claimed, so no chargebacks'
5) Hi, I can see you've blocked some payments to a company called 'XXXXXXXXX' and the reason for the decline is that I have a gambling block on my card. Does this mean you now block all of these rogue merchants? - 'No, sorry mate. We just go through some transactions in a half arsed manner and randomly block some of them, then let them through, then block them again. Also, we never did any of that, don't know what you're talking about?'
6) So you can track this money from my account, through the 3rd party and tell me where it was eventually deposited? In that case you know the casino is a scam and I never had a chance of winning, so technically, this isn't gambling. So can we get my money back now? - 'Nah, sorry mate'
7) Can you tell me the casino I deposited at then? - 'Nah mate, that's top secret information. Also, how we find out is top secret too, we definitely don't just google the merchants and find out that way, oh no.'
8.) 'Mate, please stop bothering us, we can't be arsed to help you. Yes, even though you've provided clear evidence of the scam, faked transactions, that another Client bank that uses MasterCard has succesfully charged back transactions like these and they were supported by Mastercard etc. Take it to the Ombudsman. Oh, and here are some patronising links to safer gambling sites. Now off you Fuck'
So that's where I am up to. First complaint about to go to Ombudsman after Investigator sided with bank. I just need to produce a few extra bits of evidence first. Then if I win, I'll lodge my second complaint.
In the interim, I'm writing a complaint to MasterCard UK and if it's not resolved, I will then take that to the Ombudsman.
This is why, I need the source and evidence of the quote from the chap above about transactions only being classed as gambling, if they are coded as such.
With that evidence, the defence that all banks that use Mastercard use, falls apart. IF, and it's a big IF, I can then get the Ombudsman to side with me, it will set a precedent that would see everyone here get their money back from Mastercard banks.
So, if anyone has any advice or evidence they can provide, with sources, then please let me know. I'd prefer to do it over email if possible.
Thanks in advance
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