VuLcan Vegas Casino

pre 1 godinu od VladoBucher
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pre 1 godinu

I played vulcan vegas and had €600 in my account, but my wife and older daughter played it months ago... When I wanted to cash out... I was blocked and told that I had several profiles...

They sent a message that they would block me if I gave up the money....

What can I expect?

VladoBucher
pre 1 godinu

Dear VladoBucher

We suggest you make a complaint in here, since we require a player ID in order to investigate.

Thank you in advance!

Vulkan Vegas Casino
pre 1 godinu

I won't complain because the rules were clearly broken (one household can only have 1 profile)... But I would like if the KYC is done by the wife or one of the children or myself, to be considered as a different profile...

Vulkan Vegas Casino
pre 1 godinu

Hello,

just a suggestion - you can provide the player with an email address so the ID can be sent to you this way.

Radka
pre 1 godinu

I don't understand... What are you trying to say...

VladoBucher
pre 1 godinu

Hello,

don't worry, the reply was meant for the casino.

I'd say that it would be easier for you to submit the complaint. All you have to do is to click or tap here.

Let me know if you need help with that.

Radka
pre 1 godinu

I doubt I would get paid because we had multiple profiles in one household...

VladoBucher
pre 1 godinu

Where you from Radka?

VladoBucher
pre 1 godinu

I see, but it never hurts to try 🙂.

The casino asked you directly, so it seems that there is an interest to deal with the matter.

VladoBucher
pre 1 godinu

I live in the Czech Republic - warm greetings to Slovenia! 🙂

Ažurirano od strane autora pre 1 godinu
pre 1 godinu

I return greetings to the Czech Republic... 🙂





Radka
pre 1 godinu

Hello!

If you have more account on our site, please provide the IDs of other account.

Volcano Vegas sent me this message... What do you think?

VladoBucher
pre 1 godinu

I think that you should answer Nick's question and cooperate further, this is the easiest way.

Kindly check the complaint there and explain to please.

Radka
pre 1 godinu

I decided to leave the money. They opened my profile ... KYC is done ... one of the profiles is blocked ... Other profile is not ... Here where I have KYC done, they told me that I can play ... Will they not consider or from now on the other two profiles? They can punish me again if I hit a win - by taking away my money...

VladoBucher
pre 1 godinu

I wouldn't be worried in this case. You're allowed to use the account that remains open, the other one is closed. You can also take a screenshot of the reply from the casino when you were in touch with them and I can also see a pending reply from the casino in your complaint. Once the reply is approved and visible for you as well, you can take a screenshot of it. It also confirms what you already described here. You're still allowed to use one of your accounts and the KYC is complete.

Ažurirano od strane autora pre 1 godinu
Daniel
pre 1 godinu

This answer, personally, would reassure me.

pre 1 godinu

Čekam novac od VulkanVegasa 8 dana i stalno me odlažu. Može li mi neko pomoći?

Automatski prevedeno:
Dennis1311
pre 1 godinu

Hello Dennis1311

Have you made a complaint yet?

Can you share your account ID in order to investigate?

Thank you!

Vulkan Vegas Casino
pre 1 godinu

Evo mog naloga ID ID igrača 36940619

Automatski prevedeno:
Dennis1311
pre 1 godinu

Dear Dennis1311

All the withdrawals are approved according to T&Cs of the Casino. We can see the request is scheduled to be paid. We will check out f that is possible to speed up 🙂

Have a great day ahead!

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